Download - Mobile Learning
Mobile Learning
Not About Apps !
Who’s It For?
Sales &Sales
SupportJobs!
Best Candidates!
Customer Support
Jobs!
Best Candidates !
Customer Service
Jobs!
Best Candidates !
Support, Repair &
Replacement
Jobs!
Best Candidates !
A Change Of Design
Changing Behavior !
T h e B e h a v i o r C h a n g e P r o c e s s
Fears / Beliefs BehaviorsThoughts
“What’s wrong with the way we are doing it now”? “Why are we in this training class”?
A Change Of Design
Analyze The Training Need
Make sure training is going to solve the problem
Design The Training Progm.
Design the training program, objective, outcome & exercises around show & tell and make modules small /short/specific
Develop The Course
Write the course materials for the user as well as the medium of delivery.
ImplementDeliver Course
Implementation is either classroom delivery, or web delivery
Evaluate The Results
Using the metrics approved by the manager / company.
YES
YESYES
NONO
Think Like a UserFo r g e t
Tr a i n i n gP l e a s e
“ J u s t G i v e M e T h e X X * * # #
A n s w e r s ” !Hint: Continually Test on Users
More Rapid Prototyping
HTC PadsiPad
iPhoneDroid
Phones
Smart Devices
Know Your User’s Devices
Using What You Have
You Won’t Need Expensive New
Hardware of Software
Because You Won’t Need to Be A Rocket
Scientist or, well , you know who.
Just Find Out What Devices Your Users are Using and Determine The Formats They Accept. Most software will allow you to create and save in a variety of formats.
Production Value
NopeNotLikeThis
Yep, More Like This
Sustainability
4 Simple RulesDon’t Think Like a Trainer
Keep Your Design Simple
Trainers Learn From Students
Don’t Need $ Software
Mobile Learning