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“MMFI”
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“What am I going to say next?”vs.
“What could I ask?”
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“MMFI”
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More advice on LISTENING…
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LISTENING to HELP…
Sincere vs. Insincere Questioning…
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Be OPEN to CRITICISM…
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Handling Complaints
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Much of what I just described is REACTING to communications…
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COMMUNICATION PLANNING
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Communicating at Work – Adler/Elmhorst
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Asking for a raise…
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What about Noise?
Air conditioning broken?
Is he/she hard of hearing?
Car accident en route to work?
Current challenges at work?
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What context?
Physical context
Social context
Chronological context
Cultural messages
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For example…
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Which channel?
E-mail?
Letter/Note?
Phone call?
Face-to-face?
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Consider Your AUDIENCE
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“We surveyed the managing partners…”
(Steve Harvey)
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“MMFI”
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- What do you do?
- How did you get started in your business?
- What do you enjoy most about your profession?
-What trends do you see coming?-What ways have you found most effective in
promoting your business?-How can I know if somebody I am talking to would
be a good prospect for you?
www.socialnetworkingskills.com/
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DRESS CODE –
In particular,
“Business Casual”
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HER:
“gauzey,” low-cut top
top is brown, pants are ???
no belt
HIM:
shirt untucked, appears too small
corduroys (riveted)
totally unbuttoned shirt collar
“cowboy” belt buckle ???
“fatigue” pants?
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“(She) and (He) in their stylish business casual office attire.”
Business Casual/Fairfield County Business Casual
“Business Casual is in the Eye of the Employer”
“Client + 1”
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Business APPROPRIATE
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A Voice Mail Exercise
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Outgoing Greeting
Name
Date
Status (not TOO detailed)
Option out
“Thanks for using my voicemail!”
“Smile when you speak”
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“Hi this is Mark Zampino. Today is Wednesday, February 6.
I’ll be in the office all morning, then I’ll be presenting a seminar at Southern
Connecticut State University during the afternoon.
Please leave your message, or press zero to speak with another staff person…and thanks
for using my voicemail.”
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Leaving a Voice Mail
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-Speak with energy, and “smile”
-Leave your name
-Date/time you called
-BRIEF message (why you called)
-Next step (you call/they call)
-Leave your number (twice – slowly first, then “regular speed”)
ADVANTAGE –
“I’ll call you back”
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Don’t DIVEBOMB…
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