Download - MindsLab "Enterprise AI Solution Company"
Enterprise AI Solution Company
MindsLab Inc.
2017-02-16
Key Tech: Speech to Text, Text Analytics, ChatBot and Big Data
Founded: January, 2014
Fund Raised : US$ 5M
Sales Revenue: US$ 2.1M in 2016 Metrics: 1,000% growth YOY since 2015
Key product : MindsVOC (Voice of Customer)
Virtual Assistant using ChatBot
Key Customers: LG Electronics Samsung non-life Insurance Samsung Electronics America
Locations: South Korea(50), Silicon Valley(1), New York(3)
Forbes Asia : 10 South Korean Startups Breaking Out in 2017
AI: MindsLab
MindsLab Inc.
Problem
:
Manually
Transcribed &
Summarized
Takes Long Time
to Report
False Alarm
for Risk Detection
Miss Customer
Complaints
Impossible to efficiently analyze high volumes of customer
interactions in customer service center
Customer expressed his feeling and needs in many different ways but call agent only
notated from his perspective. (Samsung Case; Apr 01,2015)
Solution: MindsVOC distills the Voice of Customers
I do apologize for the
inconvenience
How may I assist you
today?
And I just wanna make a
quick…
Agent Customer
Let me just double
check here
I’ve already talked to 3
people and waited too
long. It’s very annoying.
Automatic Transcription &
Summarization of All the Calls
with High Accuracy of STT
Real-time Detection &
Risk Reporting
Using Dashboard
Capture Real Sentiment of
Customer using
Deep Learning Tech.
Provide Accurate
Context of Customer Voice
and Reduce False Alarm
Um… My washer was
smoking yesterday and
it’s not working anymore.
The Process of Minds VOC
Internal VOC
Call Center
Chat
bulletin board
External VOC
Social
Network
Internet
Speech to
Text (Voice
Recognition)
Text Analytics
Data Mining NLP
Categorization
Detection
Dashboard
MINDs VOC
(Global Electronics Co. Case)
The end to end solution that analyzes the omni-channel
voice of customers
Benefits – Global Electronics Company case
“We can hear customer voice with more accuracy based on powerful STT engine and state of the art call recording module” - 86% STT accuracy
Extended monitoring channels so that we can hear the customer voice from anywhere, anytime. - Call 25K, Chat 5K, Email 0.6K, Internet 10K
More accurately classify and detect Risks based on the voices of various
customers - 97% PL detection Accuracy
Based on a strong and very fast natural language search engine, anyone can easily find and listen to the keyword they want
Detect Product Liability & Potential Claim Calls
Detect
Abnormal Counselling
Detect
Failed Services
Assess
Product Reputation
Customer Experience Dep. Call Center Dep.
Field Service Dep. Sales & Marketing Dep.
Our Future Plan
Grow MindsLab in
US Market
The leader of VOC
Solution in Korea Business Growth
Preparation for VOC Solution Focus on VOC Solution &
Preparation for Virtual Assistant
Focus on
Virtual Assistant Solutions
2018 2017 2016
VOC Market Leader
In Korea ($1.6M)
>30% Market Share
Successfully Launched
VOC Solution in US ($0.5M)
Earn More Revenues
From VOC Solution
(Target : $ 10M)
Successful Launch
Virtual Assistant Solutions
(Target : $ 2M)
Earn More Revenues from
Virtual Assistant Solutions
(Target : $ 10M)
Consistent Revenue
from VOC
(Target : $ 30M a Year)
http://mindslab.ai
Taejoon Yoo CEO
PWC Consulting
Seoul National Univ.
Yigyu Hwang CTO
Linguistic intelligence Ctr.
PhD. Jeonbuk Ntnl. Univ.
Hoon Paek
Vision Intelligence Center
PhD. Seoul Ntnl. Univ.
Yunmook Park
Smart Machine Center
PhD. Korea Univ.
Dongsu Kim
B2B Business
Seoul National Univ.
Misun Park
Machine Learning Ctr.
Seoul National Univ.
Seongjun Park CFO
Seoul National Univ.
Our Team
Gihyun Yoon CPO
Platform Development
Seoul National Univ.
Copyright © 2016 Minds Lab. All rights reserved
Dasan Tower 6F, 49 DaewangpangyoRo, BundangGu Seongnam City, GyeonggiDo, Korea T.031-625-4340 F.031-625-4119 | www.mindslab.ai www.mindsinsight.co.kr
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Thank you