Download - Meet XO Presentation 2012
Meet XO
Dustin Puccio Enterprise Account Executive
Dustin Puccio
Enterprise Account Executive
12 years telecom experience
7 years with XO
Experience with SMB and Enterprise customers
INTRODUCTION
XO INTRODUCTION
XO NETWORK
CUSTOMER EXPERIENCE
FINANCIALS
THE XO DIFFERENCE – WHY XO
AGENDA
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 4
About XO Communications
• Established in 1996• Headquartered in Herndon, VA• Annual revenues of more than $1.5B• More than 3,200 employees• Serving 85 Major Markets
• Comprehensive portfolio of communications, managed network and IT infrastructure services
• Focus on business, large enterprise and wholesale customers
• Customers include more than 50% of the Fortune 500 Companies
Large Enterprise SMBMid-Market Wholesale
Our Customers
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 5
Why We’re Different
The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.
Delivering Value through a Superior Customer Experience
The Performance You Expect.We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires that is in the places you need us to be.
The Support You Need.With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 6
Improving Performance
Managing Increased IT
Complexity
Minimizing IT Infrastructure &
Maintenance Costs
Securing the Enterprise
Scaling the Network for Voice,
Video & Cloud
Reduced Capital Budgets
Helping You Solve Today’s IT ChallengesWith Solutions that Meet Your Key Needs
Solutions Enabling Your BusinessConverged Networks | Unified Communications | SIP Trunking
Wide Area Networks | WAN Optimization | SecurityCloud Computing | Content Delivery Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 7
Comprehensive Services Portfolio
Internet connectivity and intelligent networks.
Voice, collaboration and communications.
Cloud computing, hosting and IT services.
Faster application and network performance.
Network security and data protection.
Robust Services with Simple Pricing to Meet Your Key Communications, Networking and IT Infrastructure Needs
Internet Access
Ethernet Services
MPLS IP-VPN
VPLS
Private Line
Wavelength
Colocation
Fixed Wireless Access
VoIP
SIP Trunking
Hosted PBX
Web/Audio Conferencing
Contact Center / IVR
Hosted Exchange
Web Hosting
Managed Servers
Virtual Machines
Storage
Applications Performance Management
WAN Optimization
Content Delivery Networks
Network Security
Data Backup
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 8
The XO NetworkSuperior Performance, Reach and Reliability
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 9
The XO Network
Extensive Coverage• 85 major metropolitan markets
across United States• 19,000 inter-city route miles• 1 million metro fiber miles• 3,300 on-net buildings• Global service delivery to 50+
countries on 5 continents
Robust Assets• Tier 1 IP network• 6 terabit over our intercity LH
pathways• Powered by Ciena, Cisco, Infinera
and Juniper Networks• 50+ colocation facilities• Fixed wireless spectrum in 80 major
metropolitan markets
One of the Industry’s Largest and Most Advanced IP Networks
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 10
Customer ExperienceBecause Service Matters Most
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 11
Providing a Total Customer Experience
Designated Points of Contact
Smooth Implementation for Every XO Service
24x7 Customer Care Representatives
Customer Portal and Online Tools to Manage Your Account and Services Easily
A Dedicated Team of Professionals and Resources from End-to-End
XO BusinessCenter
SolutionsEngineer
Local Account Team
ProjectManager
Client ServicesManager
CustomerCare
ServiceDelivery
Billing & AuditManager
YOURCOMPANY
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 12
XO Customer Portals
Easy Account Management & Billing• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted
each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master
Administrator)
Mobile Access• Create repair tickets, view ticket status, and make ticket
updates from any web-enabled mobile device
24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance
notifications
Online Service Management• Configure features for your VoIP services
Network Visibility & Statistics• Monitor performance on each Internet access circuit
Online Tools to Manage Your Account Anytime, Anywhere
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 13
XO Financials
Revenue
EBITDA
Capex
Cash Balance
Long-Term Debt
$1.53 billion
$189 million
$235 million
$63 million
$60 million
65%
35%
Revenue
Data & IP ServicesLegacy TDM Services
90%
10%
Sales
Data & IP ServicesLegacy TDM Services
All financial data is for FY 2011
Focus on Data & IP Services
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 14
Committed to a Superior Customer Experience
The Solutions You Want.
Comprehensive IP communications, managed network and IT infrastructure solutions.
The Support You Need.
Our employees are passionate about providing the best customer experience.
The Performance You Expect.
Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.
Why XO?
Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 15
Contact Info
Dustin Puccio
Enterprise Account Executive
Direct: 781-693-3977
Mobile: 617-304-8522
Fax: 781-693-5220
1601 Trapelo Rd.
Suite 397
Waltham, MA 02451