Download - Measures CGBI For KM
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Relating Baldrige and PRM
Human Capital
Other Fixed Assets
Customer Results
Processes and Activities
Results
7
5Workforce
Focus
6Process
Management
Results Triad
Measurement, Analysis, and Knowledge Management4
Technology
Mission and Business Results
LeadershipLeadership
TriadLeadership1
2Strategic Planning
Customer and Market Focus
3
Strategic Outcomes
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Measures Overview
Measures Overview
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Coast Guard Measurement
CG-0931 Goal: Integrate measures development with the enterprise
architecture business & performance management framework.
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Today’s EA: Urban Sprawl
• Bottom Up development of the systems & the business
• Overlapping and/or incongruent delivery
• Not aligned with corporate strategy
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Tomorrow’s EA: Urban Planned
EnterpriseEnterprise
Management Performance Metrics
Process Performance Metrics
Strategic Metrics
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Urban Planning & Measurement
Metrics: Defined Performance Dimensions and Key Performance Indicators
Enterprise Strategy Defined: Aspirations, Plans, Stakeholders
EnterpriseEnterprise
BusinessUnits
BusinessFunctions
BusinessProcess
Management Performance Metrics
Process Performance Metrics
Strategic Metrics
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Overview
• Definitions– Enterprise Measure– Informal Measure– Tiers– Roles & Responsibilities
• Process1. Develop Request2. Program Review3. Measures Team Review4. Implementation
• Enterprise Architecture & Performance Logic Models
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Enterprise Measures
• What is an Enterprise Measure?
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Enterprise Measure
1. Measure has a program sponsor and policy governing its purpose, standard/s and business rules
2. Measure is critical to understanding the performance logic that relates Coast Guard key outputs to outcomes and demonstrates activity/process efficiencies.
a. Measure aligns with Coast Guard Enterprise Architecture (CGEA) business logic and performance logic models (CG Unified Performance Logic Model (UPLM))
3. Data to populate the measure is drawn from an authoritative, certified and accredited (C&A) enterprise system
4. Measure promotes improved effectiveness and efficiency and is commensurate with a high service-wide return on investment (ROI) (cost effectiveness)
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Informal Measure
• If a measure does not meet all four elements of the Enterprise Measure criteria, it shall be considered an Informal Measure
• CG-0931 manages Informal Measures because they generally have associated data and influence decisions in the workplace
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• 3 Tiers:– Tier I: Reported outside the Coast Guard;
Measures have significant influence on national outcomes or pervasive influence over CG work processes
– Tier II: Measures designed to link activities to the programs outcome
– Tier III: Measures designed for monitoring internal program performance
Enterprise Standard Measure
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Examples
Acquisition Program Baselines
Periodic Reporting
Tier II & III
Program Management Reports
Other
GPRA Reports
Exhibit 300s and 53s
Tier I
Congressional Justifications and FYHSP Report
ExpectMore.gov (PARTs)
Congressional Testimony
GAO Evaluations OPAR
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– Measure Requester • desires to implement a new measure or
change an existing measure
– Program Manager (measure owner) • defines, maintains, evaluates, and articulates
program goals and program and system requirements through the development of program doctrine, policies, and associated concepts of operations, including operational or end user training requirements
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– The Measurement Steward (CG-0931) • provides enterprise measure oversight
authority, access, and configuration and change management
– The Enterprise Measures Matrix Team• Headquarters representatives responsible for
enterprise measurement management oversight
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Process Overview
• Process1. Develop Request
2. Program Review
3. Measures Team Review
4. Implementation
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Measures Process
Figure 1-1: Measures Request
Stew
ard
Stew
ard
Prog
ram
M
anag
er (P
M)
Prog
ram
M
anag
er (P
M)
Mea
sure
s M
atrix
Te
amM
easu
res
Mat
rix
Team
Requ
esto
rRe
ques
tor
Define the measure clearly,
using the Measures
Template (MT)
Does an existing measure meet the
need?
Measures Requirement
Use existing measure
Submit the completed MT to
Steward via Chain of Command
Review MTIs the MT
accurate and complete?
Is the measure unique?
Does the measure meet Enterprise
Measure criteria?
Characterize measure as
INFORMAL (go to Figure 1-2)
Submit MT to Program Manager
for approval
Validate measures entry into Measures
Repository (MR)
Coordinate with Requestor, PM and OSC to implement the measure (go to
Figure 1-3)
Coordinate with PM and Steward to implement the measure (go to
Figure 1-3)
Coordinate with Requestor and
Steward to implement the measure (go to
Figure 1-3)
Advise Requestor of status
Is the measure approved?
Review MTIs the measure
approved?
Is the measure data currently collected by
USCG
Build a data collection strategy
Submit requirements
to CIO
YES
NO
YES
YES
YES
NO
YES
NO
YES
NO
NO
NO
NO, Requestor & PM make on-the-spot changes
NO
YES
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The Process (cont’d)
1. Measures Request– Requester should coordinate with:
– Steward and Program Managers– Chain of Command – Like-type organizations
– Come in using the Measures Template via:– OSC Hotline or Customer Support (A help ticket is
generated and comes to CG-0931)
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The Process (cont’d)
2. Program Review• Steward
– Ensures complete, accurate & unique– May determine measure to be Informal
• PM – Confirms policy – Unifies effort of like-type organizations
3. Team Review• Approval• Data collection strategy
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Coast Guard Measurement
CG-0931 Goal: Integrate measures development with the enterprise
architecture business & performance management framework.
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Today’s Measures: Urban Sprawl
• Too much focus on Bottom Up reporting of performance measures
• And the measures are not always what your CEO or senior managers care about
• Need to align with corporate strategy
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Enterprise Measures
• How do we manage them?
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CGBI 2.0
CGBI 2.0
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How it works
EDW
ALMIS
CGBI
AMVER
AOPS
TMT
Homeport
HMIS
FLS
Direct Access (DA)
DENCAS
CG Help
CSD
CG Central
CASP
AUXDATA
MISLE
MMLD
NESS
SAM
SANS
MRRS
Legacy System Data
CGBI
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What’s old?
• CG Central Tabs– Executive Scorecard Portlet– My Unit Portlet– My Readiness Portlet– Analytics TAB
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What’s new?
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What’s new?
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What’s new?
• Faster– Response
• Cleaner– Interface
• Better – Search
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CGBI Search
• Allows a user to search for a specific item.
• Searches for the following:The exact phrase enteredEach word of the phase entered Anything that sounds similar to the phase.
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CGBI Search
Results are broken down by result type (person, unit, measure, cube/report)
Focuses on the group with the most results.
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Importance of the Icon
Product Details provides users with a wealth of information about that
specific product:At-A-Glance (Name, Detailed Description, Refresh Rate, and Data Sources with automatic alerting)Get Assistance (Specific Contact, CGBI Online Help, and OSC Customer Support)Related ContentAnalytical Data (Included Measures, Facts/Dimensions, and Data Filters).
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Product Details
Example
Importance of the Icon
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Measure Details
Example
Importance of the Icon
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CGBI Online Help
Can be accessed in four places:By clicking the CGBI Help view
By clicking CGBI’s – located under Get Assistance.
CG Central’s Global Toolbar
By clicking the CGBI Help program on the CG Analytics tab.
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CGBI Product Lines
ViewsEnterpriseUnitPersonalToolboxHelp
CubesReports
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Enterprise View
Provides the ability to view an overall summary of Coast Guard Measures or view the details on user selected measures.
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Executive Details Tab
View unit specific details and also compare against All CG and Sublevels.
Provides the user with the ability to create their own graph of up to four measures
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Unit View
Provides a user with their unit related information and access to Cubes & Reports.
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Personal View
Provides a user with their readiness related information and access to Cubes & Reports.
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Personal View
• Improvements…
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Toolbox View
Provides a user with links to launch the following tools:
PAA - Personnel Allowance Amendment (PAA) reporting tool used to monitor and report on personnel position related data. Enterprise Data Catalog - An EDC search tool to locate and determine availability of Coast Guard enterprise data. Measures Repository - Measures and standards.
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Help View
Provides a user with the ability
to:Launch the CGBI Online Help systemSubmit a Help Desk ticketLaunch the CG Analytics tab in CG Central to view the CGBI channelsView Customer Support contact information.
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CGBI Cubes & Reports
Provides preformatted reports and cubes to extract and display data in a dynamic, multidimensional format.
Ability to select from multiple groupings:
All Cubes & ReportsRelated Cubes & ReportsMy Cubes & Reports
System Cubes & Reports.
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i
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CGBI Questions/Help
• For Questions, Concerns, Enhancement Requests, and so forth please contact OSC Customer Support (Help Desk):
– Hours: Monday – Friday 6:30 to 18:30 EST
– Phone: 877.USCG.SYS (877.872.4797) or 304.264.2500
– Web Form: http://csd.osc.uscg.mil/cghelp/
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Comments & Questions
Comments & Questions