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Endpoint ManagementZENworks® Overview and Product Roadmap
CONFIDENTIAL AND PROPRIETARY
These roadmaps may only be used under non-disclosure agreement. Please refer to the “Disclaimer” slide at the end of this document for additional restrictions and general disclaimer.
© Novell, Inc. All rights reserved.2
Novell® ZENworks®
Only Novell delivers endpoint lifecycle management that combines:
User-Centric Management
Focus on user experience, based on who they are, where they are, and what they need
Freedom and Flexibility
Heterogeneous management / platforms / directories / databases; Internet friendly architecture
Ease-of-Use
Software appliance, single agent, single browser-based console, seamless tool expansion
© Novell, Inc. All rights reserved.3
Novell® ZENworks®
Endpoint Lifecycle Management Products
ZENworks endpoint management solutions:
‒ Endpoint Lifecycle Management
‒ Endpoint Security Management
‒ IT Service ManagementApplicationVirtualization
Endpoint
Configuration Management
AssetManagement
Novell Service Desk
Full DiskEncryption
Endpoint SecurityManagement
Patch Management
NEW!
New and Upcoming Releases
© Novell, Inc. All rights reserved.5
ZENworks Mobile Management
Inventory Management
Application Management*
Policy Management
Security Management.
Compliance Management
Smartphones
forTablets
Specialty Handhelds
© Novell, Inc. All rights reserved.6
Market Drivers
BYOD– How do I control and leverage all these devices?
Security: Device and Data– Is the data on these devices secure; data at rest, in
motion, or in use?
Application Management– Can I control what applications are being used on a
corporate owned or personal device?
Compliance and Reporting– Do I know who and what is accessing my environment or
how do I secure the corporate data and keep my devices and company compliant?
© Novell, Inc. All rights reserved.7
Market Trends
Proliferation of Bring-Your-Own-Device
RIM/BlackBerry rapidly losing market share
Android gaining market share
Apple holding steady
iPad, dominant tablet in the enterprise
Increase of mobile device business applications
Enterprises want single endpoint management solution
Tablets are replacing textbooks
© Novell, Inc. All rights reserved.8
MDM Market Vitals
15-20%Estimated CAGR
$350M+2011 Estimated Total Market SizePure play growing to $385M by 2014Enterprise to grow $3-6 billion by 2016
20-30%Current Market Penetration
Android
iOS
Win-dows
Other Symbian
Blackberry
2011 Smartphone Market
iOS
Android
OtherHP/Web OS
2011Tablet Market
© Novell, Inc. All rights reserved.9
Endpoint Management Market
Configuration Management Security Management
Physical / Virtual Assets
Servers
Asset Management and License Compliance
Physical / Virtual Assets
Au
dit an
d C
om
plian
ce
Storage Mobile DevicesDesktops
Policy-based Management
Policy-based Management
Configuration Lifecycle Management
© Novell, Inc. All rights reserved.10
Our Direction
Unified management
User centric
Policy based
Emerging platforms
© Novell, Inc. All rights reserved.11
Apple iOS 4-5 iPhone, iPod and iPad – MDM Client Available
Windows Mobile 6.1 & 6.5 – MDM Client Available
Windows Phone – MDM Client on roadmap
Symbian S60, 3rd Edition, v9.1 – MDM Client Available
Android v2.2-4.0 – MDM Client Available
NitroDesk - TouchDown v7.2 supporting Android v2.2-4
BlackBerry OS 10x (support via ActiveSync) – future support
https://notifymdm.notify.net/getDocument.php?file=Device+Platform+Functionality.pdf
Mobile Device Platform Support
© Novell, Inc. All rights reserved.12
Novell ZENworks Mobile Management
Integration Timeline
Phase 1:
• Rebrand
Phase 2:• ZCC iFrame• Unified Install• DataBase support
Phase 3:
• ZCC management
© Novell, Inc. All rights reserved.13
Questions: Organizations
• Data Leak Prevention
• Personal Data Privacy
• Legal and Liability
– Legal Terms and Conditions Policy:
– Personal Liable versus Corporate Liable Polices?
– Acceptable Usage Policy?
– Acceptable Device Policy?
– What Tools will we have to enforce these policies?• Regulatory Compliance
– How do we meet our compliance requirements?
13
© Novell, Inc. All rights reserved.14
Questions: Organizations
• Supported Devices and Platforms
– Which devices and platforms will be supported?
• Architecture
– Considering both “Cloud” or On Premise MDM solution
• How much additional cost will an MDM solution add to our expenses?
• Does an MDM solution require a device client on each mobile device?
14
© Novell, Inc. All rights reserved.15
Questions: Organizations
• Is there a way to help manage with costs and billing of mobile devices especially with voice and data charges?
• What types of policies can we set on the devices?
• What are the additional requirements to set up and manage devices?
• Can we manage applications used on the mobile devices?
• Is your MDM solution easy to use and maintain?
15
© Novell, Inc. All rights reserved.16
Questions: Novell
• Is there a plan to support BYOD (Bring Your Own Device)
• Has there been adequate planning in your organization to establish a comprehensive policy governing employee and corporate owned mobile devices?
• Is there an acceptable use policy in place for mobile devices?
• Have you established guidelines as to the types of mobile devices that will be supported from a “corporate owned” as well as “employed owned” perspective?
• What additional internal support infrastructure will you need to provide to deal with the potentially large numbers of mobile devices either corporate or employee owned?
16
© Novell, Inc. All rights reserved.17
Questions: Novell
• Do you have a BlackBerry Enterprise Server?
– How many BES IT policies are you using?
– Are BlackBerry users increasing, decreasing, or stable?
• Would you like to have a single solution to manage all of your mobile devices?
• Do you require the use of Identity Certificates?
• Are you planning to develop your own applications?
• Are you looking at moving your email to the “cloud”
17
© Novell, Inc. All rights reserved.18
What is MDM?
MDM
© Novell, Inc. All rights reserved.19
Pricing and Licensing StrategyZENworks Mobile Management
• Pricing Strategy– Neutral, Neutral Positive
• Pricing Details– List Price: $59/15 lic/maint, subscription $30
– Education Pricing: $18/$20 SLA/ALA
• Competitive Pricing: $55-75/$12-23, subscription $30-40• Licensing:
– License Model(s): MLA/VLA, SLA/ALA, Cloud, NOB
– License Metric: per device
– License Counting Tools: devices registered within the system – need to finalize audit tool
– License Key Strategy: non-unique license
• Operational Needs:– Fulfillment Strategy: fullfilled via all standard Novell channels
– Royalties (if applicable): 60/40 rev share
* Changed since Feasibility Review
© Novell, Inc. All rights reserved.20
Product ContextWhat’s so for this release?
Top New Features:1) Support for Apple iOS, Android,
Blackberry, Windows Mobile/Phone, & Symbian
2) Security policy enforcement
3) Asset tracking/reporting
4) Application management & file sharing
5) Compliance reporting
6) Centralized management
Top Potential Gotchas:1) OEM perception concerns—this is not
“Novell Code”
2) Initial release is a “re-brand”
3) Full integration with ZCC will require 12+ months
4) No MDM competitive edge—we hold the line on features, but don’t have any “secret sauce”
Name: Novell ZENworks Mobile Management
Launch: September (final TBD), 2012
FCS: July (final TBD), 2012
© Novell, Inc. All rights reserved.21
Schedule/Release Plan
Product/Ops Readiness:
• NPA: ~May 29, 2012
• Pre-Sell SKU: ~May 29, 2012
• Lighthouse/Beta: June 4, 2012
• IS&T Readiness: June 22, 2012
• FCS: July 10, 2012
• Launch: September 2012
GTM/Services Readiness:
• NTS training: May 22, 2012
• Training Services: TBD
• Partner Enablement: June/July 2012*
Assumptions
• 8 new resources in-place by May 31, 2012-Acceptance Test/M2
• Novell delivery of materials to OEM on time; vice versa
• Readiness plans and activities completed as needed
© Novell, Inc. All rights reserved.22
Product Readiness Activities
• Activities:
– Novell Customer 1*
– Targeted: Novell, TAG
– Date: June, 2012
– Lighthouse
– Targeted Customers: 8
– Date: June 4, 2012
– Beta**
– Targeted Customers: Public
– Date: June 4, 2012
• Mandatory Deliverables:
– Acceptable Use Policy
– Owner: Ray Miller
– Date: ready
– Novell Customer1 hosted
– Owner: Barb B.
– Date: pending approval
– Hosted-Eval Server
– Owner: Barb B.
– Date: FCS
• Readiness Objective
– Have production or pilot level customers with our product in place as references, success stories, and/or testing support.
© Novell, Inc. All rights reserved.23
NTS/Training Services Readiness
• Training Activities:
– NTS Training, Provo
– Targeted Attendees: NTS1
– Date: May 22-24, 2012
– EMEA Training, Rotterdam2
– Targeted Attendees: EMEA NTS
– Date: June
– Additional Training, Online3
– Targeted Attendees: All
– Date: Self-serve
• Mandatory Deliverables:
– Escalation Path Documented4
– Owner: Ed Carter/Nathan M.
– Date: June 1, 2012
– Siebel Entitlements
– Owner: Rick Fowles/Nathan M.
– Date: June 1, 2012
– Knowledge base
– Owner: Darren V./Bryce R.
– Date: FCS
– Other5
• Readiness Objective
-Ready to support customers by June 4th(LH/beta), with all escalation and other tech support processes and materials in place. Courses ready for customers.
© Novell, Inc. All rights reserved.24
SE / Consulting Readiness
• Training Activities:
– NTS Training, live/remote
– Targeted Attendees: 3+1
– Date: May 22-24, 2012
– Sales Training, Americas2
– Targeted Attendees: 30
– Date: week of June 18, 2012
– Sales Training, EMEA
– Attendees: 30
– Date: week of June 25, 2012
• Mandatory Deliverables:
– Customer Briefing deck
– Owner: Mark S.
– Date: FCS
– Deployment & Best Practices3
– Owner: Mark S./Holly O.
– Date: FCS
– Competitive Positioning Deck
– Owner: Mark S./Doug C
– Date: FCS
• Readiness Objective
– Ready to support customers and sales with technical knowledge.
© Novell, Inc. All rights reserved.25
ISR / Field Sales Readiness
• Training Activities:
– ZMM Webcast
– Targeted Attendees: Field1
– Date: May 30, 2012
– Chalk Talks
– Targeted Attendees: Field
– Date: June 2012
– Sales/Tech Training
– Attendees: Field
– Date: June 2012
– Other2
• Mandatory Deliverables:
– ZENworks Master Deck Addendum
– Owner: Justin Strong
– Date: FCS
– Battlecard
– Owner: Doug C.
– Date: FCS
– Competitive Positioning, v.1.0
– Owner: Mark S.
– Date: FCS
• Readiness Objective*
-Ready and enabled to sell the product with understanding of messaging, product details, and basic requirements.
© Novell, Inc. All rights reserved.26
Partner Readiness
• Training Activities:*
– Sales Training, NA2
– Targeted Attendees: 30
– Date: week of June 18, 2012
– Sales Training, EMEA
– Attendees: 30
– Date: week of June 25, 2012
– Live Web Sessions, Online1
– Targeted Attendees: Partners
– Date: Pending Courseware
• Mandatory Deliverables:
– Sales Enablement
– Owner: Doug C.
– Date: June 18, 2012
– Training Services Courses
– Owner: Dave C.
– Date: TBD
– Selected Partners List
– Owner: Mike O./Juan Carlos/Dirk
– Date: May 31, 2012
• Readiness Objective
– Specific goal for number of partners enabled and prepared to sell ZMM for each geo.
© Novell, Inc. All rights reserved.27
Customer Readiness
• Training Activities:
– End-User Training Courses
– Targeted Attendees: Customers
– Date: FCS
– Launch
– Beta Teach
– Targeted: Lighthouse customers
– Date: prior to FCS
• Mandatory Deliverables:
– See “Launch” deliverables
– www.novell.com/zmm
• Readiness Objective
– Customers need to have access to product basics as well as training accessible .
© Novell, Inc. All rights reserved.28
ZMM Launch Overview
Deliverables:
Web Pages
Videos
Flyers/White Papers
Datasheets
Product Deck
Key Messages Doc
FAQs
Suites/Campaigns
1 New
1-3 New
1 New
NA
1 New
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
NA
Primary Owner | Justin Strong
June| Lighthouse Begins
MAY JUN JUL AUG SEP NOV DEC
NA
NA
NA
NA
NA
NA
NA
# Web Microsites
02# New Videos
06Pages of Collat.
16New Pitch Decks
02
Begin in June | Analyst & Press Briefings
July 10th | Innerweb Lead Story
Sept. 1st | “Mobility” Campaign
External | GREEN
Internal | RED
Communications
06
July 10th | All-Hands Email to BU
July 10th | Launch Post to PartnerNet
June | Pre-Launch Email to BU
July 10th | ZMM Web Content
July 10th | Social Media (FB,TW, CS, NovBlog, etc…)
ZMM(NEW) ZCM ZAV ZAMZPM ZESM ZFDE NSD
1 Set
5 New
2 New
1 New
1 New
1 New
1 New
July 10th | FCS / “Go Live” Launch Sept. 1st | Marketing Launch
Sales Summit | ZMM Announced
July 10th | Press Release
July 10th | Partner & Customer Emails
Sales Summit | Key Messages/FAQ
July 10th | ZMM Print/Deck Collateral
Sept. 1st | Press Release (LH success)
Sept. 1st | “Sales Flash” Success Stories
Sept. 1st | “Hot Offer” Home Page
July 10th | Home Page Banner
Interim Launch Period
© Novell, Inc. All rights reserved.29
Field Activities OverviewDemand Generation
• ZMM Partner Enablement Sessions – July – How to talk about/sell MDM
– How to deploy
• Eloqua ZMM Program – Fall – Cross-sell to the base
– Net-new customer wins
• Face-to-face ZMM Global Tour – Fall – Still in planning
• Sales Market Play – Fall– Still in planning
Primary Owner | Matt Bowman
© Novell, Inc. All rights reserved.30
Number of Partner EventsNumber of Internal/Novell Enablement Events
Enablement Overview
Events:
Onsite Training
Remote Training
Deliverables:
Essentials Module
Conversations Training
Battlecard
Chalk Talk
Sales Talk
Platinum Gold All OthersPE/TE/CE/Tele
AMERPE/TE/CE/Tele
EMEAPE/TE/CE APAC
2
1 (Field + TeleWeb)
1 (Update EM)
1 New
2 New
2 New
2
1 (Field + TeleWeb)
NA
0
0
4
0
4
0
4
Primary Owner | DOUG CLOWER
1 New
Partner Training | GREEN
Novell Training | RED
Combined Partner/Novell Training | MIX
Aug | ZMM SalesTalks
May 30th | ZMM Webcast
May | NTS Transfer Training
Sep-Dec | ZMM Online Technical Training (All GEOs)
May | ZMM BattleCard
July 10th | FCS / “Go Live” Launch Aug 3rd | 30+ days prior to Mkting Launch
MAY JUN JUL AUG SEP NOV DEC
July | ZMM Essentials
Jun | ZMM ChalkTalks
Jun | Sales/Tech Training
© Novell, Inc. All rights reserved.31
Moving ForwardZENworks Mobile Management
• SQL Express option in install
• Enhanced logging functionality
• ZCC integrations– Single sign-on
– iFrame
– Install, DB support
• Data Sync integrations
• UI enhancements
• Troubleshooting enhancements
• Internationalization
• Localization
• Enhanced LDAP functionality
• Additional platform support
© Novell, Inc. All rights reserved.32
ZENworks® 11
Integrated Endpoint Security
Integrated Linux Management
Location Awareness
Power Management
Endpoint Throttling
Bundle and Policy Change Management
Administrative Groups
© Novell, Inc. All rights reserved.33
ZENworks Roadmap
2011
Configuration Mgmt
2012
Application Virtualization
Patch Mgmt
Novell® Service Desk
“Park Place”
ZAV 9
NSD 6.5
“Pennsylvania”
Asset Mgmt
Committed Targeted
11 SP1
Shipping
Endpoint Security Mgmt
Full Disk Encryption
NSD 7.0
ZAV 10
2013
© Novell, Inc. All rights reserved.34
ZENworks® Full Disk Encryption
Full Disk Encryption – New Product Offering!
– Fully integrated with ZENworks console, server, agent
– Support for hardware (i.e., Seagate) and software based encryption
– Full disk encryption policy
– Integrated emergency recovery and drive decommissioning
– Supports Windows XP and higher
Packaging
– Standalone Offering or as part of new Endpoint Protection Suite
© Novell, Inc. All rights reserved.35
ZENworks® 11 SP2
Macintosh Support
– Device based application management
– ZENworks Application Window (NAL)
– Remote management
– Software and hardware inventory
– Patch management
– Macintosh OS-X 10.5 and higher on Intel (inclusive of Lion)
Other Platform Additions
– Support for OES 11 (server and managed device)
– Support for RHEL 6.1 (managed device)
© Novell, Inc. All rights reserved.36
ZENworks® 11 SP2
Improved NTFS Imaging Performance
– Ability to download Tuxera high performance driver
– Easy injection into PXE and Boot CD
– Improves Windows 7 imaging performance by 200-300%
Improved Login Performance and Experience
– FDN caching improves subsequent login performance
– Network credential manager enhanced to support virtual desktop
Citrix Scale and Performance Enhancements
Client Self Defense Moved from ZESM Policy to Zone Setting
© Novell, Inc. All rights reserved.37
ZENworks® “Pennsylvania” Themes
Themes Currently Under Review
– Windows 8 support
– Audit and security compliance
– Multi-zone – easily and securely share content between zones
– Enhanced software discovery and inventory
– Improved role-based administration
– Improved reliability, performance and scalability
© Novell, Inc. All rights reserved.38
ZENworks® App Virtualization Themes
Themes Currently Under Review
– Application Profile Management
– Recipe list expansion (Products, Suites, Multi-language)
– User self-service portal (Spoon Server)
– Platform Support (Macintosh)
– ZENworks integration
– Windows 8 support
© Novell, Inc. All rights reserved.39
Novell Service Desk Themes
Themes Currently Under Review
– Improved ease of use
– Updated dashboards
– Improved and more simplified view of CI relationship
– New workflow layout
– Improvements in creating planned outages
– Improved classification of incidents and service requests
– Support for multiple directory service domains
– Scheduling support for reporting
– Import knowledge base articles from CSV files
Looking Beyond
© Novell, Inc. All rights reserved.41
Market Opportunities
Security and Configuration Management Convergence– Strengthen converging security and configuration assessment with
data and endpoint protection
Endpoint Management for Mobile Endpoints– Manage growing number of mobile endpoints and form factors as
users’ workspace continues shift towards a more mobile experience
Endpoint Management Across Physical, Virtual and Cloud– Embrace adoption of alternative desktop delivery models though
unified management experience
Endpoint Management as a Service– Remove operational complexity and expense through advanced
endpoint management running as a hosted offering
Appendix
© Novell, Inc. All rights reserved.44
Product Demo Dashboard-brief overview Activity Monitor & Alerts Provides Snapshots of info regarding devices and user on the system and the graphs and tables show
statics at glance. ( show new customization features) -brief overview Provisioning New Users 3 ways to add user from the server (manual, CSV and LDAP) and there is also a Hands Off enrolment
method that is initiated from the Device App-brief overview Smart Devices and Users View Show customization (columns views, placement and search)
– - User Information User Detail Panel and User Profile –HIGHLIGHT “BYOD Pain Point”– - Last Sync Data (PS Test Device) -brief overview – - Location Data (PS Test Device) -brief overview – - Audit Data (Phone and Text) (PS Test Device) –HIGHLIGHT “Compliance and Security”
Policy Suite Creation (Copy paste, Sliders and Corp vs. Personal)– - Audit Tracking (Elements of Policy Suite) –HIGHLIGHT “Audit and Policy Mgmt”– - Device Control-HIGHLIGHT “Device & Data Security Pain Point”– - iOS Devices (Things that can be done specifically for iOS) -brief overview – - Security Settings-HIGHLIGHT “Device Security Pain Point”– - TouchDown Settings (Things that can be done specifically for Android Device using Touchdown) -brief overview
Compliance Manager (Police Officer)– - Access Policies (review Global vs. Policy restrictions and give a use case of 1 or 2 elements) –HIGHLIGHT
“Compliance”– - Device Restriction (review android and iOS and some use cases) –HIGHLIGHT “Compliance”– - User Exceptions -brief overview – - Alert Settings Administrators can have alerts in the dashboard, e-mail and SMS and alerts are customizable -brief
overview Mobile App & File Share Create a directory of folders and files to make available to users using the NMDM app. Create a
Recommended list of apps to make accessible to users using the NMDM app. –HIGHLIGHT “App Mgmt” User Self-Administration Portal (my account) -brief overview Device Client Example *(Optional) (My iPhone on ELMO) -brief overview
© Novell, Inc. All rights reserved.45
Live Demo-Problem Solving
• Secure the proliferation of corporate- and employee-owned devices
• Manage the policies for various liabilities and groups
• Deploy corporate sponsored applications
• Know who and what is accessing your environment
• Create a Corporate “Sandbox” for corporate privacy
• Keep your devices and company compliant
© Novell, Inc. All rights reserved.46
Compliance Manager
© Novell, Inc. All rights reserved.47
Product Highlights
• Simple to install, manage, maintain
• Intuitive design, user-friendly UI
• Low cost, simple license structure (EDU pricing available)
• Cross-platform support, email agnostic
• Phone usage and text message data capture*
• On-Premise or Cloud ready architecture
• Multi-tenant offering available*
• Agile development for timely product enhancements
*will be featured in demo
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General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.