MDG eCenterMDG eCenter An OverviewAn Overview Amjad Umar, Ph.D.Amjad Umar, Ph.D.
Riyadh, June 14, 2010Riyadh, June 14, 2010
The Big Picture
Wants eMDG, “Digital Health” Or “Digital Country/City”
How To Monitor And Control
How To Develop Customized Plan
How to SuccessfullyExecute the Plan
How to Understand the Basic Issues, Policies, and Approaches
•How To Do Everything Without Re-inventing the Wheel•Is there a “One Stop Shop”
Monitoring& Compliance
LearnStrategicPlanner
Detailed Planning, Simulation &
Game Tools
Do
eMDG Matrix
MDG eCenter Objective: One Stop Shop To Learn, Plan, Do, Check
Early Prototype Now, Production Jan 2011
Plan
Portal of Portals, Compendium(*), Tutorials
Check
Startt
Learn what needsto be done
Plan how to do it right
Do whateverneeds to be done
Check to seeif it is done right
Note: (*) indicates that the capability will be developed later
Five capabilities
More Depth
More Later
Scenario: Mobile Health ClinicScenario: Mobile Health CliniceMDG focus on healthcare – hiv, maternal health, infant mortality. eMDG focus on healthcare – hiv, maternal health, infant mortality. Can be informational, provide testing, deliver clinical services Can be informational, provide testing, deliver clinical services
Mobile Health Clinic
People, Processes, Technologies
User: Govt, NGO
IMPACT ON THE WORLDIMPACT ON THE WORLDissue – how to make it more successful issue – how to make it more successful
quickly, effectively, universallyquickly, effectively, universally
Many SuccessesSome failures
From Meta Portal
Strategic PlanningHighly customized solutionsImproves the chance of success
P1: Choose an Area (Domain) and Define a Service Profile •Do a self assessment (capability maturity model) •Get general information, educational resources and best practices
P2: Plan Generation
Technology Considerations• Business processes needed•Technologies (apps, platforms, networks)
Management Considerations• Security & business continuity planning•Project Management & Governance•TCO, TTTI, Integrataon & Interoperability
P3: Detailed Planning (Technology Focus) -- Through Other Tools
Detailed Planning Tools • IT Planning, Integration, Security Tools
Additional Tools • Simulations, Games and Other Tools
P0: Choose a Country and create a Government Profile •Understand the country economic and technology environment
Strategic Analysis Cost-benefits tradeoffs, SWOT analysis, automation strategies
Policies and procedures needed for the service
P4: Monitoring and Control Project Management Approach, Quality Control Issues
Computer Aided Strategic Planner Flow
The Plan Generated (Consolidated Report)The Plan Generated (Consolidated Report)Contains a mixture: of generic and customized information:Contains a mixture: of generic and customized information:
Generic information (common best practices, e.g., security) ,Generic information (common best practices, e.g., security) ,Problem specific (healthcare versus manufacturing)Problem specific (healthcare versus manufacturing)Situation specific (wireless versus wired, city vs central govt)Situation specific (wireless versus wired, city vs central govt)Country/ region specificCountry/ region specific
Format: Format: Summary of information capturedSummary of information capturedHighlights of suggested solutionsHighlights of suggested solutions
Business processes Business processes Applications Applications Technologies (platforms, networks)Technologies (platforms, networks) Management (proj management, continuity planning)Management (proj management, continuity planning) Integration and Interoperability IssuesIntegration and Interoperability Issues
Requirements document (problem specific) Requirements document (problem specific) Standards for integration and interoperability Standards for integration and interoperability
IMPORTNT: It takes between a week to 3 weeks for working professional to IMPORTNT: It takes between a week to 3 weeks for working professional to generate a plan with this level of detailgenerate a plan with this level of detail
UN Activities ( UN-GAID and Others)
Additional Participants (e.g., World Bank, World Economic Forum, IT Industry and Academics)
MDG eSolutions Center
MDG Center Schedule Phase 0
(Prototyping)Phase 1
(Alpha Testing )Phase 2 (Beta testing)
May 2010 September 2010
Phase 3 (eMDG 1.0 Use)
January 2011
MDG eSolutions Center MDG eSolutions Center User GroupUser Group
User Groupu(20 individuals): User Groupu(20 individuals): around 10 countries (governments)around 10 countries (governments) NGOs (including Red Cross) NGOs (including Red Cross) Practitioners and academics Practitioners and academics
Feedback on the Center documents Feedback on the Center documents
Education and training (tutorial on Education and training (tutorial on strategic Planning) strategic Planning)
Testing the Center capabilitiesTesting the Center capabilities
Key Points & ConclusionsGoing beyond discussions , moving into solutions that can be used quicklyGoing beyond discussions , moving into solutions that can be used quickly
•Working Prototype now ,Beta version in Sept, Production in Jan 2011
Focus on eMDGFocus on eMDGNot self-centered Not self-centered (portal of portals)(portal of portals)
Not just documents, Not just documents, Decision support tools Decision support tools ImplementationsImplementations))
Assemble solsAssemble solsCustomizeds(Customizeds(problem, country)problem, country)
Monitoring& Compliance
LearnStrategicPlanner
Detailed Planning, Simulation &
Game Tools
Do
eMDG Matrix
Plan
Portal of Portals, Compendium(*), Tutorials
Check
Startt
Note: (*) indicates that the capability will be developed later
Demo andDemo and Frequently Asked Questions Frequently Asked Questions
Frequently Asked Questions (FAQS)Frequently Asked Questions (FAQS)Q1Q1: How does this Center differ from other portals and websites : How does this Center differ from other portals and websites Q2Q2: How will the Center, especially the Planner, be used in : How will the Center, especially the Planner, be used in practice practice Q3: Q3: How will you assure the success of this CenterHow will you assure the success of this CenterQ4Q4: How will the needed content be created quickly: How will the needed content be created quicklyQ5Q5: How will the content be updated and improved gradually : How will the content be updated and improved gradually Q6Q6: How will the plan generated be checked and maintained for : How will the plan generated be checked and maintained for quality quality Q7Q7: How can a larger system be developed from smaller ones : How can a larger system be developed from smaller ones (integration and interoperability between systems) (integration and interoperability between systems) Q8Q8: What will be the Governance Structure for the MDG : What will be the Governance Structure for the MDG eSolutions Center that will define the roles and responsibilities of eSolutions Center that will define the roles and responsibilities of various players (e.g., UN, government agencies, international various players (e.g., UN, government agencies, international organizations such as the Red Cross, inter-governmental organizations such as the Red Cross, inter-governmental agencies, private sector, NGOs and the Civil Society) . agencies, private sector, NGOs and the Civil Society) .
Q1: Comparison of this Center with Other SitesQ1: Comparison of this Center with Other Sites
DocumentStorage, Search & Display
DecisionSupport & Simulation Tools
PlanningSystems
Portals(SelfishContent)
Websites(SelfishMarketing)
ComplexProblems(Many steps)
MediumProblems (Few steps)
SimpleProblems(single step)
Informational
Tool Sites
eMDG Center
Capabilities Problem Types
Monitoring& Control
Computer AidedStrategic Planner
ICT Managers/Customers
Problem Definition, Development of Solution Sketch
Solution Refinement(30-40%)Human
Consultants, Systems Developers
S1
S2
S3
Human Effort Consulting Current Situation
Proposed Situation
S1: DefinitionS2::SketchS3: RefinementS4: Delivery
Knowledgebase (e.g., Patterns)
Generated Plans
(Rough)
AutomatedRefinement
S4
Generated Plans
(Final)
Q2: Planner Usage Scenario
Q3: How to Build Successful Systems: Q3: How to Build Successful Systems: Design Science Research Design Science Research
•Different Countries Different Countries •Different IndustriesDifferent Industries•Different organizations (sizes) Different organizations (sizes) • Different levels of Different levels of Technology useTechnology use•OthersOthers-
Specific Environment Approach
•Recent Developments
•Standards & Frameworks
•Tools and Techniques-
•Experiences and Best Practices
Generic Knowledgebase
Reference: Hevner, A., Marc, S.T., Park, J., and Ram, S., “Design Science Research in Information Systems”, MIS Quarterly, Vo. 28, No. 1, March 2004, pp. 75-105.
1. Understand issues
2. Basic model
3. Instantiate the system 4. Validate & refine
Build Refine
•Very few systems succeed (20%)Very few systems succeed (20%)•Systems based Research to improve the situation: Systems based Research to improve the situation:
•Iterative improvementsIterative improvements•Generic and recent knowledgeGeneric and recent knowledge•Specializations for special situations Specializations for special situations
Q4: Patterns – An Efficient Way to Create Content QuicklyQ4: Patterns – An Efficient Way to Create Content QuicklyA pattern represents core knowledge that can be specialized for different situationsA pattern represents core knowledge that can be specialized for different situationsPatterns are useful because they represent a common library that experienced Patterns are useful because they represent a common library that experienced professionals are likely to see over and over again.professionals are likely to see over and over again.
Basic Areas
Employees,Managers
Purchasing/registration
Customerpayment
BI
IM
Corporate Mgmt
Orderprocessing)
CP
BMC
EP
BI=Business IntelligenceBMC=Business Monitoring & ControlCP = Corporate Planning
EP = Enterprise purchasingIM = Information ManagementMC= Monitoring & Control
Selling ChainMgmt
Sales
CRM
CitizenSupport
Payroll
Citizen
Services
Hiring
Human Resources
Research E-storefronts
Public Relations
Finance accntg
Finance & Accntg
Education
Revenues
Additional Areas
Transportation
Healthcare
Agriculture
Law Enforcement &Safety
ICT
Others(See Note1)
Utilities
Partners(Other Govtt
Agencies, Industries)
Social Welfare
Note1: Others may include: banking, conservation & natural resources, Environmental Protection, Labor & Industry Relations, Military & Veterans
Affairs
Customers(Individuals,
Industries)
Commerce
Reference: Adams, J., et al, Patterns for e-Business, IBM Press, October 2001.
Q5: Content Update -- Effort versus Q5: Content Update -- Effort versus Accuracy TradeoffsAccuracy Tradeoffs
Effort
Accuracy
•General thought: more information leads to better decisions •Not always the case (Research from Behavioral Science)•People do not want to spend a lot of time to get highly accurate results (quick and dirty answers are used frequently)•We attempt to increase accuracy without increasing effort by increasing the accuracy of defaults and patterns
Quick and Dirty (Express ModeThrough Patterns)
Detailed investigation(Explore Mode)
Waste of Time(To be Avoided)
Quick and Accurate(Highly Desirable)
Q6: Continuous Quality Q6: Continuous Quality Improvement FrameworkImprovement Framework
WorkProject
Quality Planning - Quality Goals
Quality Control - Monitor and Adjust
Quality Assurance - Establish and ExecuteCompliance Activities
Reference: “Project Quality Management: Why, What and How”, by Kenneth H. Rose, Publisher: J. Ross Publishing (June 29, 2005
Q7: Building a Large SystemQ7: Building a Large Systemfrom Smaller Onesfrom Smaller Ones
Large CorpM&A
Supply ChainGovt/
Business Networks
Enterprise Composer: Tool •Each “scenario” is treated as a reusable component•Compose large and complex organizations from these components by using SOA•Focus on integration between systems (B2B integration)
Repository
. Strategic Planner
Portal of Portals
MDGMatrix
Q8: Governance Structure of the Center
OtherSources(Internet)
. Simulations/Tools
Governance
UsersAnd User Groups
UN-GAID
Questions: : Questions: : •Who will key in the data and who will be allowed as viewer to the data. Who will key in the data and who will be allowed as viewer to the data. •What will be the role of different players What will be the role of different players •How will the collected success/failure stories be verified so that the Center How will the collected success/failure stories be verified so that the Center does not become a propaganda tool. does not become a propaganda tool. •How will the knowledge be managed to guarantee the credibility of the content How will the knowledge be managed to guarantee the credibility of the content
Government agencies, Government agencies, International organizations International organizations inter-governmental orgs, inter-governmental orgs, private sector, , NGOs private sector, , NGOs and the Civil Societyand the Civil Society