![Page 1: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/1.jpg)
MC TOOLBOX
Presented by: Kevin LayEastern Kentucky University
Spring 2013
![Page 2: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/2.jpg)
2
OUTLINE
Problem Fix Program breakdown
Computer Network Software
Conclusion
![Page 3: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/3.jpg)
3
MOTIVATION Cut down on time
required for tickets Increase
productivity Reduce the
number of tickets received
![Page 4: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/4.jpg)
4
INTRODUCTION
Was a Technician for 3 years Spend majority of time working
on common issues Running slow Troubleshooting
Network issues Group Policy issues Software issues
![Page 5: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/5.jpg)
5
PROBLEM STATEMENT
Too much time is spent on common problems.
Too many tickets are submitted for these common computer tasks/issues
![Page 6: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/6.jpg)
6
ASSUMPTIONS
The computer has Windows 7 Majority of computers in the
district do Has admin privileges
TRM’s do Technicians do
![Page 7: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/7.jpg)
7
PROPOSED SOLUTION
Fix by giving technicians one place to fix all of theses common problems
Enable people at the schools to fix these problems as well
![Page 8: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/8.jpg)
8
PROGRAM BREAKDOWN
![Page 9: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/9.jpg)
9
PROGRAM BREAKDOWN
Computer
• Clean IE • Clean all
• Clear Temp • Remove Profiles
• Audio Test • IE Icon Fix
• Set Admin • Edit Startup
• Empty Recycle Bin
![Page 10: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/10.jpg)
10
PROGRAM BREAKDOWN
![Page 11: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/11.jpg)
11
PROGRAM BREAKDOWN
Network
• GPUpdate • Set Proxy
• Flush DNS • Add to Domain
• Add Printer • CCMClientRepair
• AD OU
![Page 12: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/12.jpg)
12
PROGRAM BREAKDOWN
![Page 13: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/13.jpg)
13
PROGRAM BREAKDOWN
Software
• Read180/System44
• Install Flash
• Install Java • Install Map
• Install Dreambox
• Fix MAP
• Install Reader • Fix AR
• Munis Settings
![Page 14: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/14.jpg)
14
CONCLUSIONS
Project is complete Used by our technicians
everyday Also used by TRM’s
Less tickets submitted for common problems
More tickets resolved
![Page 15: MC TOOLBOX Presented by: Kevin Lay Eastern Kentucky University Spring 2013](https://reader036.vdocuments.site/reader036/viewer/2022062321/56649e165503460f94b010ed/html5/thumbnails/15.jpg)
15
FUTURE WORK
Add more functionality as needed Image computer with click of a button