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Cost reduction & agility through ETS
Mark D Smith - CETO
London 4th December 2014
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OUR JOURNEY STARTED FOUR YEARS AGO
Two organisations Some major achievements
Faster
closing
Move to
one supplier
for European
facilities
HR
Example
IT
Innovation
Enterprise
Support
Digital
agenda
launched
Information
management
launched
Implemented
a single
people
database
Transition to
four core
landscapes
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TODAY WE HAVE ONE TEAM AND ONE AGENDA
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WE HAVE A BROAD SCOPE OF RESPONSIBILITY
HR Solutions Travel & Facilities
Real Estate Technology
Information & Analytics
Finance Solutions
IT Solutions
Information Security
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EVERYTHING WE DO MUST MEET TWO CRITERIA
Creating a better, simpler,
more agile place to work
Delivering profitable growth
& cost efficiency
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WE HAVE FIVE PRIORITIES
Driving organisational simplification
Enabling employees to
be more productive
Efficiencies in business
infrastructure & processes
Providing platforms &
tools for growth
Cost efficiencies in our
operations
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Simplified & faster recruitment
Better travel & expenses system
Reduced reports of higher quality
50% reduction in agency spend
20,000 employee hours saved
Reports down 40% in 2014
1. ORGANISATIONAL SIMPLIFICATION THROUGH PROJECT HALF
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Collaboration in an agile world
The right tools for the job
Key tasks on the go
Launching HR app on mobile & iPad
Electronic Lab Notebook for 1000 Discover Scientists facilitating ‘First to File’
Laptop video conferencing rolled out to 30,000
employees
2. ENABLING EMPLOYEE PRODUCTIVITY
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3. MORE EFFICIENT INFRASTRUCTURE & PROCESSES
Facilities
Management
Finance
Solutions
IT
Infrastructure
Global roll-out – delivering savings of more than
€10m p.a
5-6% year on year reduction in run costs – Intention to move to 10% with increased use of cloud
Enabling Finance costs to move to 1% of global turnover –
intention to improve by further 25 bps
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4. PROVIDING PLATFORMS & TOOLS TO DRIVE PROFITABLE GROWTH
Customer Marketing R&D
Demonstrating 4% improved sales growth through new distributor
management systems
Direct to consumer platform now live for Maille
Product formula re-modelling now 4x faster
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5. COST EFFICIENCIES IN OUR OPERATIONS
Headcount
15% reduction in
people costs in 2014
Insourcing
Saving of €20m
in 2014 & 2015
Focus on D&E
Locations
On track for 70%
by end of 2016
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BUSINESS IMPACT
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IN SUMMARY
8-10% year on year efficiency in ETS costs
Incremental profit of €300m pa from projects
€100m+ pa cash release
Increased employee
productivity
More efficient systems
& processes
Innovative platforms
driving growth
A more agile organisation
For reduced cost
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Cost reduction & agility through ETS
Mark D Smith - CETO
London 4th December 2014