March 18, 2005 Computers in Libraries 2005 1
SPACE
THE FUTURE FRONTIER
Don AlbrechtJennifer S. Kutzik
Colorado State University Libraries
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Our Enterprise• CSU enrollment = 24,700
• Academic research library
• 109 faculty/staff, 106 student workers
• Major space expansion started 1994
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Sheet Flow Disaster - 1997
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Our Enterprise • Space expansion
completed 1998
• Currently planning future space use
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Welcome to the Mother Ship
• Five floors in Morgan (main) Library• Electronic Information Commons (EIC)
– – 240 workstations • 3 teaching labs totaling 70 workstations• 4 assistive technology rooms• 2 “smart” group study rooms• 9 group study rooms• 6 scanning workstations• 2 open workstations
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Space Appeal• Location
• Architecture
• Focal points
• Color
• Amenities
• Open space
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What’s The Mission? • Accommodate change
– Emphasis on technology
– Individual study habits
– Collaborative learning
– Assistive technology demands
• Preserve personal space
• Provide group space
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Significant Debates
1) Relaxing food & noise rules
2) Start a laptop checkout service
3) Add productivity tools to EIC
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Relaxing Food & Noise RulesPros
• Matches desires
• More inviting
• Director wants it
Cons
• Affect on facility
• Noise/food cops
• Staff resistanceResults:
• Staff flocks to coffee cart • Facility still clean enough• Enforcement not problematic• Patron usage increases
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Checkout Laptop ServicePros
• Matches needs
• Bragging rights
• Director wants it
Cons
• Theft & abuse
• Connectivity issues
• Tech Support costResults:
• Overwhelming support by students• Expanded from 20 to 120 laptops • Theft and abuse not significant• Major Tech Support & Circulation issues
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Add Productivity Tools to EICPros• Strong user demand• Can’t block e-mail• Success of laptops • Director wants it
Cons• Staff resistance• Loss of EIC focus• Lack of equipment • Tech Support issues
Results:• Overwhelming usage by students• Positioned to support campus technology • PC security has become a major issue• Significant Tech Support issues
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Lessons LearnedWhat Worked For CSU
– Checkout laptop service (at a cost)
– Wireless computing (at a cost)
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Adjacent Spaces• Electronic
Information Labs are adjacent to the Electronic Information Center
• Labs are opened for general use as needed
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What Worked For CSU– Relaxing food and
noise rules
– More group
study rooms
– More assistive
technology
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Gate Count vs. Enrollment
-20.00%
-10.00%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004
Gate Count
Enrollment
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Lessons Learned
What Did Not Work For CSU– E-mail only workstations
– Thin client workstations
– Single assistive technology room
– Laptops older than 3 years
– Waiting until all questions were answered to move ahead
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Future Frontiers–Continue laptop checkout service
–Checkout portable projection kits
–Continue group & quiet zones
–Search for
multiple-use
public spaces
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To Boldly Go …–Use of portable dividing walls?
–Size of on-site collection?
–Support/promote online chat? (chatty Ask-A-Librarian)
–Hours of operation?
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Where to put 2,000 more seats?
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Space: The Future FrontierDon AlbrechtColorado State University [email protected]
Jennifer S. KutzikColorado State University [email protected]
http://lib.colostate.edu/