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Melanie Maclean,
Matron, Quality & Patient Experience Manchester University NHS University Foundation Trust
What Matters To Me ‘Patient Experience Programme’
Strengthening the Foundation
@MFT_nhs, @MFT_Patient Experience
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6 Overarching Themes
• Positive Communication
• Environment
• Organisational culture
• Professional Excellence
• Leadership
• Employee Wellbeing
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WMTM embedded in Practice
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• Embedded in key strategies, policies & MFT core values
• Included in key events, e.g. Bee Brilliant
• Recruitment , Trust Induction, CPD /Education
• Monitored through Quality indicators, Senior Leadership Walk Round, Accreditation process
….Living the Values
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Impact results
% of patient & staff feedback mapped to each key theme
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Employee Wellbeing’ Themes
▪ .
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WMTM Deliverables
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Positive Learning
▪ Research Potential
▪ Development of First Impressions Course for A&C staff
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Any Questions?.....