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Careers & Innovation in Facilities Management
Author: Mark WhittakerDate: Monday 24th June 2013
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The two main objectives of today are…
“To provide you with an insight into working within facilities management & the career opportunities available.
In addition, I want to help broaden your understanding of the industry & show the latest innovations which will affect the future direction of the Facilities Management industry.”
Objectives
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The aims of your visit?
Soak it all up
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Start to apply the learning
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Be different & distinctive
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1. Getting to know each other.
2. The FM Market
3. Integral & my role
4. Careers in FM
5. Innovation in FM
6. Questions and Answers.
Lecture Content
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To start ….a question about YOU
How many of you have a firm idea what career path you wish to take, post graduation?
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My Career Path
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When I was 18……..my career choice…
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Yes, I was a University Student Once
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My Path into FM
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So what attracted me into FM?
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2. The UK & Malaysian FM Market Sectors
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What is Facilities Management?
“Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities”.
(CEN the European Committee for Standardisation)
Facilities management encompasses multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace.
It contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facilities management provides a safe and efficient working environment, which is essential to the performance of any business – whatever its size and scope.
The basics
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What is at the core of Facilities Management?
"A profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology."
People
Process
Technology
Place
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What is Facilities Management?
“The management of buildings, physical plant and services.
The services are sometimes considered to be divided into 'hard services' and 'soft services.' Hard services includes such things as ensuring that a building's air conditioning is operating efficiently, reliably, safely and legally. Soft services includes such things as ensuring that the building is cleaned properly and regularly or monitoring the performance of contractors (e.g. builders, electricians).
The basics
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Estimates vary; market research suggests that, in the UK alone, the sector is worth between £40bn and £95bn per annum
“We need to let more people know just how important the FM industry is in the running of the country as well as the contribution the FM industry makes to the UK economy. We represent £40bn in turnover and over 500,000 employees; 5% of GDP is a significant amount.”
Chris Hoar, Chief Executive
Current Market Size
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Who are the major UK FM players?
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Facilities Management in Malaysia
“The lack of integration between control systems in buildings today is a main inhibitor to optimized
facilities management.”(Frost & Sullivan)
“The ultimate benefit of FM, i.e. value appreciation of the property, image and long term cost, has to be fully understood and appreciated by building owners for the industry to develop.”
(Mr Tung Chee Kuan, Jurutera)
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3. Integral & My Role
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Integral Company Highlights
Electrical, Mechanical & Fabric Specialists
Business independently owned and managed
£239m Turnover in 2012
Over 3,000 directly employed staff
1,500 mobile technicians throughout the UK
Local focus, national strength - 13 UK branches
ISO 9001, 14001 and 18001 accredited
88% of services delivered by “in house engineers”
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3. Careers in FM
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Chance or Choice?
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What do you need to be successful in FM?
Kate Morris-Bates, Head of FM
Customer Focussed
Determined
A believer in the value of FM
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What to do?
Qualify
Network Seek Opinions
Absorb Be Flexible
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http://www.bifm.org.uk/bifm/careerdevelopment
Careers In FM – Source Material
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Common Twitter Hashtags
#facilitiesmanagement#FACMAN
#facilitymanagement
#FMThinking
#BIFM
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1. Research the market you want to work in & seeks the views of others
2. Identify your personal strengths3. Identify what potentially excites you about FM4. Build good networks through social media & CIDB5. Be different, distinctive & sell yourselves, “what benefits
could you bring to an organisation”
And finally “persevere lad…. you’ll get there.”
Take the knocks Be flexible Stay positive Move on
My advice
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4. Innovation in FM
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What is Innovation in FM?
“Innovation in facilities management is the introduction of a new product or process, which delivers tangible and measureable benefits in terms of operational cost reductions, increased efficiency and optimising building usage and performance.It is not merely process improvements.”
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How do others define “innovation”?
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Why is Innovation important?
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Is Innovation being delivered in the UK?
60% of respondents agree innovation is being delivered in the facilities management industry.
“True innovation often requires a financial input from the client. Most clients are cutting back on investments and research and development, which causes difficulty in delivering cost effective and innovative solutions”
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Key Innovations in Facilities Management
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(1). Building Information Modelling (BIM)
BIM
Owner
Architect
M&E Engineers
Facilities ManagersInterior
Designers
Civil Engineers
Construction
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(1). Building Information Modelling (BIM)
BIM Benefits: Co-ordination & Collaboration Easier Maintenance of Building Lifecycle Greater connection between building designers & end users Greater customisation and flexibility Easier conflict detection & resolution Optimisation of cost Improved asset database & understanding
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(2). Space Utilisation
Greater analysis of how building assets are being used.
Identification of cost savings as companies downsize operations
More scientific measurements of space utilisation, particularly in building design
A key driver in the design of new properties, particularly within the education sector Space
utilisationSeat
occupancy: Room
frequencySpace
Efficiency
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(3). Flexible Workspaces
“Hot desking” more common
More flexible shift patterns
Greater home working
Greater focus on enjoyable working environment & the impact on businesses performance
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(3). Flexible Workplaces – Media City
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3). Flexible Workplaces – 1 Angel Square
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(4). Service Integration - IFM
Greater bundling of FM services to achieve economies of scale
Greater outsourcing opportunities
Ability for organisations to concentrate on their core business activities
Hard FM
Soft FM
Total FM Solution
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(5). Greater Collaboration/Partnership
Private Finance Initiative (now Public Private Partnerships) with crucial element of building life cycle costings.
Longer term contracts encourage investment
Greater outsourcing
Shared targets and goals & reward schemes
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Advantages of Longer Term Contracts
Partnership Approach & Relationship Building
Joint Goal and Target setting
Stability and reliability
Supplier Investment
Innovation in Service Delivery
Reduced Procurement costs
Flexibility in service delivery
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(6). New/Enhanced Technology
LED Lighting Voltage Optimisation More integrated Building
Management Systems Smart Energy Meters Data Loggers
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(7). Information/Knowledge Share
Integrated CAFM Systems Web access Real Time Data Detailed Management Reporting Electronic Certification Social Media
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(8). Sustainability
The ‘Green Agenda’ will grow in importance in the future
Helping customers achieve their Carbon Reduction Commitments
Green Technology, such as biomass boilers, Combined Heat & Power (CHP) systems
Focus on Ethical Trading and Waste Management and recycling
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Most significant FM Innovations?
“I think the biggest impact has been the way the new technologies - GPS/Tablets/Social media etc. have been utilised by different organisations to eliminate wasted process and provide smarter service.” Martin Pickard, FM Guru Consulting
“The biggest change for me has been the development of the outsourced market. There are a number of suppliers in the industry who now really understand what FM is all about and are providing a service that matches the clients’ needs.” Julie Kortens, Head of FM,Channel 4
“The one area which does look as if it will impact is the advent of Building Information Management systems, albeit that these systems are very much in the infancy and current CAFM technology is not up to speed with it. Iain Murray, Principle Consulting
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4. Five Key Benefits innovation can deliver in FM?
FM Innovation
Cost Savings
Improved Profitability
Streamlined processes
Greater building/ asset knowledge/
understanding
Market Differentiation
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What can stifle innovation?
Price based procurement Short term contracts Lack of partnership/collaboration Mistrust Lack of internal support for FM at Senior/
Board Level Being afraid to take risks
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What does the future hold?
More flexible & better utilised workspaces
Buildings designed & built with greater engagement with users and Facilities Managers
Greater outsourcing in a bundled service provisions
Greater building and asset knowledge
Greater focus on larger, leaner FM providers delivering cost reduction strategies
Professionally recognised “Collaborative Working” standards
Longer term contracts
Joint “Innovation Strategies”
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And Finally……Do keep in touch
@Whitbags http://whitbagsinfm.wordpress.comWhitbagsinfm
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Questions & Answers