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Learning Anywhere: Mobile, Social and Virtual
February 11, 2016
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Webinar Objectives
• Use mobile strategies to amplify social and virtual learning
• Avoid the pitfalls of simply transferring eLearning programs to mobile devices
• Capitalize on virtual facilitators in the online learning mix
• Bring NetSpeed Fast Tracks Mobile to your organization
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About Cynthia Clay
• 25+ years of experience• Author of Great Webinars • Chief Architect of the new Virtual
Leader™ program and NetSpeed Fast Tracks™ Mobile
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Tweet
#mobilelearning
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Purpose
What question did you bring today?
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80% of companies who have tried VILT now use it as their dominant mode.
34% of organizations now have mobile learning programs.
The Virtual Future
60% of training is still delivered in the traditional ILT format.
Sources: Training Magazine and ATD
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Question
Which item would you be least likely to leave at home for the day?
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Note
“It takes an average of 26 hours for a user to report a lost wallet but only 68 minutes to report a lost mobile.”
26 hours 68 minutes
Unisys Survey
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BYOD
Big Trend
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Big Trend
BYOD
74% of organizations are using or planning to allow employees to bring their own devices to work.
Tech Pro Research
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Learning Anywhere
Learning Anywhere
MobileSocial
Virtual
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Learning Anywhere
Learning that takes place through social interaction with peers, enabled by technology.
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Learning Anywhere
Learning across multiple contexts through social and content interaction, using personal electronic devices.
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Learning Anywhere
Learning that is web-based and instructor-facilitated.
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Your Experience
How much experience have you had designing and delivering mobile, social or virtual learning?
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Big Myth
Mobile learning is just eLearning on a mobile device.
What is wrong with this assumption?
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Note
“An mLearning module that tries to be like an eLearning module does not make for a great learning experience.”
James Gibble and Erik Lord
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Learning Methods
Is it a question of either-or or either-and?
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The Mobile Blend
Mobile
SocialVirtual
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Learning Anywhere
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Mobile Examples
• An Eye Education App from Johnson & Johnson Vision Care
• For eye care practitioners with little time between appointments
• Earn CE credits• Course completion increased by 740%• 2/3 of users accessed via smart phone
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Mobile Examples
• iPerform App• Coaches in 28 key skills• Communication, resilience, work-life
balance, etc. • 5-minute videos, articles and
worksheets
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Uses of Mobile Learning
Have you seen a great use of mobile learning in your organization?
If “yes,” what factors made it effective?
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90 Seconds
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“By studying the psychological interaction between users, their mobile phones, and learning content, we have found that after about 90 seconds, the user begins to lose concentration.”
Attention Spans
Gerry Griffins“Ten Tips for Designing Mobile Learning Content”
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Given this 90 second loss of attention, what is the best use of mobile learning?
Implications
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Uses of Mobile Learning
• On-the-job support• Just-in-time• Reference material• Web conferencing• Note taking• Social collaboration
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Uses of Mobile Learning
• Audio & video content (short)• User captured audio & video• Tests• Coaching• Job aids• Continuous learning
Adapted from Joe DiDonato, eLearning Guild
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App or Mobile Website?
Which is best?
• Build an app for a specific purpose• Ensure learner content is accessible
through a web browser on any device• Neither• Both
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90 Types
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Big Trend
BYOD
74% of organizations are using or planning to allow employees to bring their own devices to work.
Tech Pro Research
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App or Mobile Website?
“Generally speaking, a mobile website should be considered your first step in developing a web presence, whereas an App is useful for developing an application for a very specific purpose that cannot be effectively accomplished via a web browser.”
James Gipple and Erik Lord
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Advantages of Mobile Web
AccessibilityFlexibilityEasily updatedNo need to download an updateWebsite URLs easily sharedTime and cost effective
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Learning Anywhere
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Proliferation
More than 30 billion devices will be wirelessly connected by 2020.
Information Week
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Social Learning Reflection
Reflect on the best social learning experience you’ve had. Why was it so good?
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Social Learning
"People have always learned best from one another - social media enables this to happen unrestricted by physical location and in all kinds of extraordinarily creative ways."
Marcia ConnerThe New Social Learning
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Native Mobile Capabilities
How do you use your mobile device?
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Native Mobile Capabilities
• Look up information• Upload information• Communicate quickly• Use geo-locators• Create and share content• Play games• Interact with experts via chat
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Uses of Social Learning
Develop peer-to-peer collaborationIncrease user engagement
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Collaboration
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The ‘90s
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Millennial Influence
“Millennials (born between 1980 to early 2000) are tech savvy, mobile centric and socially networked as well as inherently more collaborative.”
Integra
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Is the facilitated
virtual classroom
dead?
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Learning Anywhere
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Jack Phillips and Holly Burkett
“Our studies have shown that participants in e-learning programs are less likely to follow through than in an instructor-led program.”
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Jennifer Hoffman
“The completion rate for self-paced training is quite poor – most people are not self-directed enough to actually complete their training….”
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Jack Phillips and Holly Burkett
“In an instructor-led process, there is often a commitment made between the participant and the instructor that might increase the likelihood of participants applying what was learned.”
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Virtual Learning
What factors make for a compelling experience in the virtual classroom?
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90 Minutes
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Uses of Virtual Learning
• Deliver content• Increase participation and completion• Support learning transfer and behavior
change• Facilitate collaboration• Leverage SMEs
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The Mobile Blend
Mobile
SocialVirtual
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The Virtual Blend
Mobile• Provide contextual learning• Ensure access to experts• Rely on native capabilities
Social • Develop collaborative, peer-to-peer learning
• Increase user engagement
Virtual • Facilitate interaction• Build collaboration• Increase learning transfer
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Design Questions
1. Who is the target audience and how would they benefit?
2. What’s the best blend of mobile, social and virtual to achieve the learning objectives?
3. Where would a facilitator add value to the learning process?
4. Where would social learning improve the learning process?
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Design Questions
5. How can I capitalize on native mobile capabilities?
6. How will I ensure interaction and collaboration in the virtual classroom?
7. How can we provide performance support at the moment of need?
8. How will I know whether this course has changed behavior or developed skills?
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• Five, 90-minute web workshops• Delivered by our virtual trainers
or your virtual trainers• Combined with NetSpeed Fast
Tracks mobile for pre- and post-class reinforcement
• May be licensed and customized
Synchronous
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• Five core segments: 8 – 10 hours• Multi-media, class blog, polls, and
quizzes• Collaborative, peer-to-peer
learning• May be licensed and customized
Asynchronous
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5
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The Power of Web ConferencingRunning Effective Virtual Meetings
The Power of Connection Building Virtual Relationships
The Power of Calibration Building Accountability on a Virtual Team
The Power of Collaboration Harnessing Individual and Team Strengths
The Power of Celebration Recognizing Individual and Team Results
The Roadmap
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Virtual Facilitator Training
• Deep dive, comprehensive course• Focused on virtual design and delivery• Next public VFTC course begins on March 3• Customized for private delivery in your web
conference platform
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NetSpeed Fast Tracks™
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Learning Platform
• Support learning with text, multimedia, and social interaction
• Connect with class blog and comments
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Social Learning
• Self-paced, social learning• Synchronized with web
workshops• Pre- and post-assignments
may be scheduled
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Mobile Learning
• Accessible on any device• Use mobile device’s voice
recognition to dictate responses to online assignments
• Add photos from mobile device
• Interface similar to Facebook or Yammer
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Assignments Tracked
• Facilitators may view dashboard• Individuals may track their own progress
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May Be Co-branded
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Take Action
What’s your best take away?
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• Link to download the Learning Anywhere Infographic.
• Request a demo of NetSpeed Fast Tracks Mobile.
• Attend the next Virtual Facilitator Trainer Certification program (March)
• $345 discount on VFTC
Take Our Survey
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Q & A
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> 90 Years
70
Thank You!