Leading Practices for Organisational Excellence
and TVET Quality – ITE Singapore’s Experience
10th Regional Policy Dialogue, Breakout session 1A
Ms Sabrina LOI Deputy Chief Executive Officer (Corporate)
Institute of Technical Education Singapore
Yangon, 14 - 15 November 2019
Organisational Excellence (OE)
Milestones
1997Singapore
Quality Class
(SQC)
2002ISO for
Academic
Quality
2005Singapore
Quality
Award
(SQA)
2011SQA with
Special
Commendation
(SQA SC)
1995OE Journey
started…
2018SQA with
Special
Commendation
(SQA SC)
2
1992Formation
of ITE
3
Adopting a Total Organisational
Excellence Framework for Quality TVET
▸ Linkages and Benchmark
with SQA Framework
Adapting the SQA Framework for ITE
PROCESSESInnovative Learning Environment & Robust Academic Quality Assurance PEOPLE
Extraordinary Staff with Industry-RelevantCapabilities and Care
STRATEGYAligned and Adaptive
Planning with Eye on Future
KNOWLEDGEIntegrated Knowledge
Management for Analyticsand Benchmarking
LEADERSHIPPurposeful and
Transformational Leadership
CUSTOMERSHi-Tech, Hi-Touch & Hi-Trust
Student-Centred Education
RESULTSSustainable Results
with World-ClassBenchmarks
4
▸ ITE’s Model of Organisational Excellence
• Transformational Leadership Model – Inspire, Innovate,
Excel and Engage
• Strategic Imperatives that drive Leadership Agility:
(1) National (2) Industry and (3) Student/Learner Imperatives
Purposeful and
Transformational Leadership
ITE Purposeful
Leadership Model
5
LEADERSHIP
FUTURE ECONOMY
FUTURE SKILLSFUTURE JOBS
Transforming ITE & TVET through
Five-Yearly Roadmaps
6
STRATEGY
[Ministry of Manpower (MOM), Ministry of Education (MOE),
Ministry of Trade and Industry (MTI)]
[Education Policies, Programmes, Budget
and ITE Quality Assurance Framework (Five-Yearly)]
ITE's 5-Year Plan, Annual Plans & Reviews
National Level
(Whole-of-Government)
Ministry Level
(MOE)
Institution Level
(ITE)
Industry/
Employers
Students
(Full-time & Part-time)Public/
Community
National Manpower Council (NMC)
MOE-ITE Planning
Aligned and Adaptive Planning
System with Eye on FutureSTRATEGY
Holistic ‘Hands-on, Minds-on, Hearts-on’
ITE Education
Student Centrality through ‘Hi-Tech,
Hi-Touch, Hi-Trust’ Education Model
High-Tech
Up-to-date
Authentic
Learning
Strong
ITE Care
towards
Students
High-TrustHigh-Touch
Robust
Academic
Quality
Assurance
8
CUSTOMERS
Extraordinary Staff with Industry-Relevant
Capabilities and Care Culture
Annual ITE Care FestivalInnovation & Learning
Circles (ILCs)
Teachers’ Conference for Sharing
of Innovations and Best Practices 9
Annual Corporate
Work Plan Seminar
Industry Projects under
Technology Development Centres
Industry Forum showcasing Staff
Innovations for CompaniesAnnual Innovation Fiesta
PEOPLE
Robust Processes and Academic
Quality Assurance System
10
ITE Quality
Assurance
Framework
(Five-yearly)
ISO 9001 Certification
(Curriculum Design,
Development & Delivery)
(Triennial, with Annual Review)
Academic Quality Assurance (AQA)
Framework
(Annual)
Feature AnalysisModel
(Annual)
ALIGNMENT
SQA
Framework
10STANDARDS QUALITY
Overall Level
System Level
Course Level
(ITE as an
organisation)
National
Framework for
Business
Excellence
By Ministry of
Education
PROCESSESOUTCOMES
Integrated Knowledge Management
for Analytics & Benchmarking
11
KNOWLEDGE
Rigorous Performance Measurement
System & Comparisons
12
KNOWLEDGE
Local and
International
Comparisons for
Improvements
and Target Setting
Overall Level
(MOE, Board &
Management)
Board Level
ITE Level
Establishment/
College/Functional
Level
1) Strategic Performance
Indicators (SPIs)
2) Key Performance
Indicators (KPIs)
3) Operational
Performance
Indicators (OPIs)
Long-Term Scorecard &
Key Measures
Five-Year Strategic Plan (Long-Term)
Annual Work Plans & Scorecards (Short-Term)
• Mission, Vision, Values
• Goals, Strategies &
Programmes
ITE Work Plan
• Annual Strategic Thrusts
• Strategic Programmes
Establishment &
Functional Work Plans
• Programmes & Activities
• Budget
Strategic Challenges (Relevant, Responsive, Resilient) and
Strategic Imperatives (National, Industry, Student)
High Social Mobility
& Standing
Singapore – No 1 Ranking in Technical Skills[Business Environment Risk Intelligence (BERI)
Labour Force Evaluation Measure (LFEM]
Highly-Skilled &
Competitive Workforce
Low Youth Unemployment
Singapore’s Youth Unemployment (7%) – Among Lowest in the world
• Highest Student Success (89%) in TVET Globally
• Breakthrough Turnaround in Public Perception of TVET
(79% Brand Equity Index in 2019, from 34% in 1997)
13
Achieving Sustainable Results with
World-Class BenchmarksRESULTS
Key Success Factors in Making
Quality Model Work
14
1 Constancy & Clarity of Purpose and Student Centrality
2 Integrating Organisational Excellence and Quality Principles
(Approach-Deploy-Review) in Key Systems and Processes
3 Robust and Future-oriented Strategic Planning with new Vision
and Roadmap every 5 years – Five Waves of Transformation
since 1995
4 Highly-engaged, caring and professional staff with updated
capabilities
5 Extensive global and industry benchmarking & linkages for
improvements and innovations