,XC, ? (), () Prepared by: Casey Jen Date:8/20/2012

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Villanova

:SPC, QFD, MSA, FMEA, 8D, QCC, ISO 9000/TS16949 :2000, ISO 14000,TL 9000, 6 Sigma, TRIZ (Theory of inventive problem solving), :,, :,,,, (Optimal/Total Design) Neville Clark ISO 9000 :

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HTC , ()/ / A() / / CED ,,,,

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Position Power

(legitimate power) (coercive) (reward) (expert) (referent) , ,

Knowledge power

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1. 2. 3.

, , ,?? ? , ,? (Keep it simple, stupid) ,(How to find the right person.)

4.

5.

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?1.

2.

3.

4.

5.

,,, (Teamwork and Collaboration), (Organization),, ,(Product) (Dollar Sign) , (Process Effectiveness and Efficiency) ,, ,,, ,,

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(TQM)

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3C

Competence Communication Cooperation

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Challenge Change Clarity Control Coaching Communication Concentrate Consistency

Confidence Courage Chorus Collaboration Cautiousness Curiosity Cooperation Caring

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Challenge and Change

Challenge

Change

Make it Happen Impossible Mission (Im possible)Dont quit Good EQ and AQ ,

Rule Mindset Thinking Community/Society/ Country/Earth/ // Enrich Your Life

VS

// // VS / //

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VS //

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Clarity

Clarity and Control

Control

Prophet

Know the direction/ situation Discernment Wisdom

Wise Man/

Concise Simple Timing

5M(,,,,) Cost Thriftiness Resourcefulness Delegation Crisis Management Consequence Problem solving Self-Control Flexibility Availability

Punctuality

Decision making

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Orderliness SAMRT

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Sensitivity

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Coaching and Communication

Coaching

Instruction and Support Observation ?

Communication

Listener Coordinator Provider

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Coaching

Instruction and Support

Observation

Story teller Generosity

Difference Analysis YES/NO (/), 5Whys, 5?Detail Management

Input-Process-Output--, Escape point ,, ,,,

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Communication

Listener

Coordinator

Deference Meekness() Gentleness Compassion, Justice Persuasiveness Sharing Contentment Gratefulness

Provider

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DeVito, 1994

1. () 2.

? 1. 1. 1. 2. 2. 3. 2. 3. 4.

1. 2.

3.

3. () 5.

3. () 4.

4.

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1. 2.

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(Johari Window)

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1.,(I Know & You Know) 2.,(I Know & You Dont Know) 3.,(I Dont Know & You Know) 4.,(I Dont Know & You Dont Know)

Blind Area

Open Area

Secret Area

Unknown Area

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---Bolton (1979)

(1)(a posture of involvement) (relaxed alertness) (2):, (3) (4):, (5):

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30%40% 2-5 , : ,,, : ,?,

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5

Concentrate and Consistency

Concentrate

Consistency

Disciplined Endurance Artist Observe Carefully All attention

Prove all things, hold fast that which is good. , Truthfulness

Think right Do the right thing Integrity Loyalty

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/

Discretion Humility Courteous Sincerity Security/

Keep Promise

6 83 : ,()

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Confidence and Courage

Confidence

Courage

Determination By heart but not passion Belief Energy

Pioneer/Explore Face the Reality Virtue,Say No when you know it is wrong Boldness-Do Something Special and Big Responsibility

Enthusiasm Optimism Visible

Decisiveness

VS(conformity)

Initiative Diligence

, Responsibility

Thoroughness

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Chorus and Collaboration

Chorus() Collaboration

Balance Harmony Integrate Connection Lean Uniform Seamless

Team orientation , Teamwork and partnership Dependability Trust each other

VS

() /

Obedience

/ / Encourage

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: 7. 1. 2. 3. 4. 5. 6.

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8. 9.

10. 11. 12. (

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Cautiousness and Curiosity

Cautiousness

Curiosity

Logic, Convergence, Mindsets, Vertical/Lateral, Converse thinking/, Judge/Lawyer/ Alertness Emphasize the evidence

Focus Divergence Mindsets Critical thinking Creativity

Change Idea to Action,

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VS

( ) (Validation/Verification)

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Cooperation and Caring

Cooperation

Caring

Conflict Management Consensus Decision Competition of life Recognition Contribution Joyfulness

True Love Forgiveness Tolerance Comfort Patience ,

Benefit for win (, ,,)

To Give Is Better Than Receive

Celebration

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VS

, VS

Hospitality

Benefit more people

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Google100 Google Google3 1050% 6Google ;Google

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S3 S2 S4 S1

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()D4 () D3 () D2 ()

D1 ()

Situational Leadership ---Dr. Ken. Blanchard (1982)

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D3

D2

D4

D1

D1~D4 , D3 , , , D2 D1 , , , , ,,,, , ,

D4 , ,

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S3 -Council S2 - Coach , ,

S4 - Company ,

S1 - Command ,

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,--Top Down

,, ,,Action

Plan

Plan

3(..) ,,/ (,)

Do

Check

Do

Check Action

Bottom up PDCA , ,,, ,,(Make it Happen.)

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Leadership and Influence

Lead by Example Establish the Plan Attract Talent People Develop Relationship Expect the Best Review Regularly Systemize Learning Hold the Focus Improve Continuously Pursue Excellence

Integrity Nurturing Fairness Listening Understanding Encouraging Navigating Connecting Empower

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Knowledge(11+14+15+23+12+5+4+7+5)= 96

Work Hard(23+15+18+11+8+1+18+4)= 98 100P Q R S T U V W X Y Z

Attitude(1+20+20+9+20+21+4+5)=A 1 B 2 C 3 D 4 E 5 F 6 G 7 H 8 I J K L M N O 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

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:THINK BIG Talent Honest Insight Nice Knowledge Book In Learning God

Yours:??? , (,, , ,) ,,

Active Attitude Act

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25-45,; 45-65,; 65,. ,; ,; ,2002/5/25 P58

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The EndThanks Q&A

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