pj[s/ b'eK tKr, j' ;edk j? fe s[;hI fJZe s'I tZX vkeNo, Bo; iK \kowkf;;N ~ fwb'.
T[jBK ;kohnK dtkJhnK dh ;{uh fdU fijVhnK s[;hI b? oj/ j'.
BkwL s[jkvhnK dtkJhnK
g[ZSDk ;[oZfyns
j[zdk j?
nkgD/ vkeNo, Bo;
iK \kowkf;;N ~ g[ZS'HHH
pr?o vkeNoh B[;ya/ tkbhnK dtkJhnK (fijVhnK dtkJhnK s[;hI vkeNoh t/ot/ s'I pr?o yohd ;ed/ j')
ftNkfwB$jopb eh s[jk~ dtkJhnK s'I e'Jh nboihnK iK wkVhnK
gqfsfefonktK j[zdhnK jB< n?woi?I;h ;zgoe (Bkw ns/ \'B Bzpo)
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB
dh b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
pj[s/ b'eK tKr, j' ;edk j? fe s[;hI fJZe s'I tZX vkeNo, Bo; iK \kowkf;;N ~ fwb'.
T[jBK ;kohnK dtkJhnK dh ;{uh fdU fijVhnK s[;hI b? oj/ j'.
BkwL s[jkvhnK dtkJhnK
g[ZSDk ;[oZfyns
j[zdk j?
nkgD/ vkeNo, Bo;
iK \kowkf;;N ~ g[ZS'HHH
pr?o vkeNoh B[;ya/ tkbhnK dtkJhnK (fijVhnK dtkJhnK s[;hI vkeNoh t/ot/ s'I pr?o yohd ;ed/ j')
ftNkfwB$jopb eh s[jk~ dtkJhnK s'I e'Jh nboihnK iK wkVhnK
gqfsfefonktK j[zdhnK jB< n?woi?I;h ;zgoe (Bkw ns/ \'B Bzpo)
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB
dh b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
pj[s/ b'eK tKr, j' ;edk j? fe s[;hI fJZe s'I tZX vkeNo, Bo; iK \kowkf;;N ~ fwb'.
T[jBK ;kohnK dtkJhnK dh ;{uh fdU fijVhnK s[;hI b? oj/ j'.
BkwL s[jkvhnK dtkJhnK
g[ZSDk ;[oZfyns
j[zdk j?
nkgD/ vkeNo, Bo;
iK \kowkf;;N ~ g[ZS'HHH
pr?o vkeNoh B[;ya/ tkbhnK dtkJhnK (fijVhnK dtkJhnK s[;hI vkeNoh t/ot/ s'I pr?o yohd ;ed/ j')
ftNkfwB$jopb eh s[jk~ dtkJhnK s'I e'Jh nboihnK iK wkVhnK
gqfsfefonktK j[zdhnK jB< n?woi?I;h ;zgoe (Bkw ns/ \'B Bzpo)
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB
dh b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
123
PartnersCanadian Patient Safety Institute
CancerCare ManitobaCollege of Licensed Practical Nurses of Manitoba
College of Pharmacists of ManitobaCollege of Physicians and Surgeons of Manitoba
College of Registered Nurses of ManitobaCollege of Registered Psychiatric Nurses
of ManitobaConcordia Hospital
Diagnostic Services of ManitobaDoctors Manitoba
First Nations & Inuit HealthLiteracy Partners of Manitoba
Long Term and Continuing Care Association of Manitoba
Manitoba College of Family PhysiciansManitoba Health
Nurse Practitioner Association of ManitobaRegional Health Authorities of Manitoba
St. Boniface General HospitalWinnipeg Regional Health Authority
www.safetoask.ca
Brochures and posters in 15 languages at www.safetoask.ca
*Trademarks owned by the Manitoba Institute for Patient Safety Inc.
Rev. 1 Oct 2014
1 2 3nkgD/ vkeNo, Bo; iK \kowkf;;N ~ g[ZS'L
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB dh
b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
itkp e"D d/ ;edk j?<
s[jkvk vkeNo, Bo; iK \kowkf;;N s[jkv/ ;tkbK
d/ itkp d/ e/ s[jkvh wdd eoBh ukj[zd/ jB.
fJ; s'I gfjbK fe w?I xo iktK, w?I ikDBk
ukj[zdk$ukj[zdh jKHHH …nkgDh f;js ;wZf;nk pko/ itkp
eh w?I nkgD/ Bkb fe;/ ~ fbnk ;edk$;edh jK<
ih jK, e'Jh d';s, gfotko dk w?Ipo iK e'Jh
nfijk ftnesh fi; *s/ s[;hI Go';k eod/ j'
i'L
g[ZSDk ;[oZfyns j[zdk j?
;tkb g[ZSD dh b'V fe;~ j?<
s[jk~ th ! jo ftnesh e'b nkgDh f;js pko/ ;tkb j[zd/ jB.
s[;hI fJeZb/ jh nfij/ ftnesh BjhI j' fi;~ eJh tko rZbK T[bMD tkbhnK brdhnK jB.
fJj ;wMD bJh ;tkb g[ZS' fe fpjso fet/I j'Dk j? ns/ fXnkB fet/I oZyDk j?.
i/ w?I g[ZSK ns/ c/o th w?~ ;wM Bk nkt/
sK eh eoK<
s[;hI ej', @@fJj w/o/ bJh BtK j?. feogk
eoe/ d[pkok ;wMk fdU.## i/ s[jk~ c/o th ;wM Bk nkt/ sK go/FkB
Bk j't'. i/ s[;hI ukj[zd/ j' sK j'o ;tkb g[ZS'.
s[jk~ :kd eok ;e/ fe eh efjDk j?
t/ot/ b? ;e/ ns/ ikDekoh gqkgs eo ;e/
s[jkvhnK f;js ;pzXh sebh\K iK
f;js ;pzXh fuzsktK ~ ;wMD ftZu s[jkvh
wdd eo ;e/
w[bkeks bJh ikD s'I gfjbK
,oNekv Ih;[s 'i 'tb ybf KbZr /sn ,bkt; /ok; j[T
bk;wf .'j /dz[jku KnhD;Zd ~ N;;fkwok\ Ki ;oB
he uZtf oho; /vkj[s ,hJb /sn /EZef jJf ,?j \hbes
<?j hdz[j I'de
…w?~ eh eoB dh b'V j? itkp
…w?~ nfijk eoB dh b'V feT[I j? itkp
…w?I eh T[whd eo ;edk$;edh jK itkp …i/ w?~ wdd dh b'V j't/ sK fe;~ \'B eoK itkp
nkgD/ vkeNo, Bo; iK \kowkf;;N ~ g[ZS'L
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB dh
b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
itkp e"D d/ ;edk j?<
s[jkvk vkeNo, Bo; iK \kowkf;;N s[jkv/ ;tkbK
d/ itkp d/ e/ s[jkvh wdd eoBh ukj[zd/ jB.
fJ; s'I gfjbK fe w?I xo iktK, w?I ikDBk
ukj[zdk$ukj[zdh jKHHH …nkgDh f;js ;wZf;nk pko/ itkp
eh w?I nkgD/ Bkb fe;/ ~ fbnk ;edk$;edh jK<
ih jK, e'Jh d';s, gfotko dk w?Ipo iK e'Jh
nfijk ftnesh fi; *s/ s[;hI Go';k eod/ j'
i'L
g[ZSDk ;[oZfyns j[zdk j?
;tkb g[ZSD dh b'V fe;~ j?<
s[jk~ th ! jo ftnesh e'b nkgDh f;js pko/ ;tkb j[zd/ jB.
s[;hI fJeZb/ jh nfij/ ftnesh BjhI j' fi;~ eJh tko rZbK T[bMD tkbhnK brdhnK jB.
fJj ;wMD bJh ;tkb g[ZS' fe fpjso fet/I j'Dk j? ns/ fXnkB fet/I oZyDk j?.
i/ w?I g[ZSK ns/ c/o th w?~ ;wM Bk nkt/
sK eh eoK<
s[;hI ej', @@fJj w/o/ bJh BtK j?. feogk
eoe/ d[pkok ;wMk fdU.## i/ s[jk~ c/o th ;wM Bk nkt/ sK go/FkB
Bk j't'. i/ s[;hI ukj[zd/ j' sK j'o ;tkb g[ZS'.
s[jk~ :kd eok ;e/ fe eh efjDk j?
t/ot/ b? ;e/ ns/ ikDekoh gqkgs eo ;e/
s[jkvhnK f;js ;pzXh sebh\K iK
f;js ;pzXh fuzsktK ~ ;wMD ftZu s[jkvh
wdd eo ;e/
w[bkeks bJh ikD s'I gfjbK
,oNekv Ih;[s 'i 'tb ybf KbZr /sn ,bkt; /ok; j[T
bk;wf .'j /dz[jku KnhD;Zd ~ N;;fkwok\ Ki ;oB
he uZtf oho; /vkj[s ,hJb /sn /EZef jJf ,?j \hbes
<?j hdz[j I'de
…w?~ eh eoB dh b'V j? itkp
…w?~ nfijk eoB dh b'V feT[I j? itkp
…w?I eh T[whd eo ;edk$;edh jK itkp …i/ w?~ wdd dh b'V j't/ sK fe;~ \'B eoK itkp
nkgD/ vkeNo, Bo; iK \kowkf;;N ~ g[ZS'L
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB dh
b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
itkp e"D d/ ;edk j?<
s[jkvk vkeNo, Bo; iK \kowkf;;N s[jkv/ ;tkbK
d/ itkp d/ e/ s[jkvh wdd eoBh ukj[zd/ jB.
fJ; s'I gfjbK fe w?I xo iktK, w?I ikDBk
ukj[zdk$ukj[zdh jKHHH …nkgDh f;js ;wZf;nk pko/ itkp
eh w?I nkgD/ Bkb fe;/ ~ fbnk ;edk$;edh jK<
ih jK, e'Jh d';s, gfotko dk w?Ipo iK e'Jh
nfijk ftnesh fi; *s/ s[;hI Go';k eod/ j'
i'L
g[ZSDk ;[oZfyns j[zdk j?
;tkb g[ZSD dh b'V fe;~ j?<
s[jk~ th ! jo ftnesh e'b nkgDh f;js pko/ ;tkb j[zd/ jB.
s[;hI fJeZb/ jh nfij/ ftnesh BjhI j' fi;~ eJh tko rZbK T[bMD tkbhnK brdhnK jB.
fJj ;wMD bJh ;tkb g[ZS' fe fpjso fet/I j'Dk j? ns/ fXnkB fet/I oZyDk j?.
i/ w?I g[ZSK ns/ c/o th w?~ ;wM Bk nkt/
sK eh eoK<
s[;hI ej', @@fJj w/o/ bJh BtK j?. feogk
eoe/ d[pkok ;wMk fdU.## i/ s[jk~ c/o th ;wM Bk nkt/ sK go/FkB
Bk j't'. i/ s[;hI ukj[zd/ j' sK j'o ;tkb g[ZS'.
s[jk~ :kd eok ;e/ fe eh efjDk j?
t/ot/ b? ;e/ ns/ ikDekoh gqkgs eo ;e/
s[jkvhnK f;js ;pzXh sebh\K iK
f;js ;pzXh fuzsktK ~ ;wMD ftZu s[jkvh
wdd eo ;e/
w[bkeks bJh ikD s'I gfjbK
,oNekv Ih;[s 'i 'tb ybf KbZr /sn ,bkt; /ok; j[T
bk;wf .'j /dz[jku KnhD;Zd ~ N;;fkwok\ Ki ;oB
he uZtf oho; /vkj[s ,hJb /sn /EZef jJf ,?j \hbes
<?j hdz[j I'de
…w?~ eh eoB dh b'V j? itkp
…w?~ nfijk eoB dh b'V feT[I j? itkp
…w?I eh T[whd eo ;edk$;edh jK itkp …i/ w?~ wdd dh b'V j't/ sK fe;~ \'B eoK itkp
nkgD/ vkeNo, Bo; iK \kowkf;;N ~ g[ZS'L
w/oh eh f;js ;wZf;nk
j?<
w?~ eh eoB dh
b'V j?<
w?~ nfijk eoB dh
b'V feT[I j?<
itkp e"D d/ ;edk j?<
s[jkvk vkeNo, Bo; iK \kowkf;;N s[jkv/ ;tkbK
d/ itkp d/ e/ s[jkvh wdd eoBh ukj[zd/ jB.
fJ; s'I gfjbK fe w?I xo iktK, w?I ikDBk
ukj[zdk$ukj[zdh jKHHH …nkgDh f;js ;wZf;nk pko/ itkp
eh w?I nkgD/ Bkb fe;/ ~ fbnk ;edk$;edh jK<
ih jK, e'Jh d';s, gfotko dk w?Ipo iK e'Jh
nfijk ftnesh fi; *s/ s[;hI Go';k eod/ j'
i'L
g[ZSDk ;[oZfyns j[zdk j?
;tkb g[ZSD dh b'V fe;~ j?<
s[jk~ th ! jo ftnesh e'b nkgDh f;js pko/ ;tkb j[zd/ jB.
s[;hI fJeZb/ jh nfij/ ftnesh BjhI j' fi;~ eJh tko rZbK T[bMD tkbhnK brdhnK jB.
fJj ;wMD bJh ;tkb g[ZS' fe fpjso fet/I j'Dk j? ns/ fXnkB fet/I oZyDk j?.
i/ w?I g[ZSK ns/ c/o th w?~ ;wM Bk nkt/
sK eh eoK<
s[;hI ej', @@fJj w/o/ bJh BtK j?. feogk
eoe/ d[pkok ;wMk fdU.## i/ s[jk~ c/o th ;wM Bk nkt/ sK go/FkB
Bk j't'. i/ s[;hI ukj[zd/ j' sK j'o ;tkb g[ZS'.
s[jk~ :kd eok ;e/ fe eh efjDk j?
t/ot/ b? ;e/ ns/ ikDekoh gqkgs eo ;e/
s[jkvhnK f;js ;pzXh sebh\K iK
f;js ;pzXh fuzsktK ~ ;wMD ftZu s[jkvh
wdd eo ;e/
w[bkeks bJh ikD s'I gfjbK
,oNekv Ih;[s 'i 'tb ybf KbZr /sn ,bkt; /ok; j[T
bk;wf .'j /dz[jku KnhD;Zd ~ N;;fkwok\ Ki ;oB
he uZtf oho; /vkj[s ,hJb /sn /EZef jJf ,?j \hbes
<?j hdz[j I'de
…w?~ eh eoB dh b'V j? itkp
…w?~ nfijk eoB dh b'V feT[I j? itkp
…w?I eh T[whd eo ;edk$;edh jK itkp …i/ w?~ wdd dh b'V j't/ sK fe;~ \'B eoK itkp