Key Largo Wastewater Treatment District Board of Commissioners Meeting
Agenda Item Summary
Meeting Date: Agenda Item Number: I-3
July 21, 2020
Agenda Item Type: Agenda Item Scope: Recommended Action:
Customer Service Review I Discussion Discussion
Department: Sponsor:
Customer Service Nicholas Mulick
Subject:
Port Largo Club Condominium Association, Inc. Billing Adjustment
Summary of Discussion:
Port Largo Club Condominium Association requested reimbursement of all base charges billed. See the attached memo for an explanation of the parcel's billing history.
Reviewed I Approved Financial Impact Attachments
Operations: $ 18,380.49 1. Memo
Customer Service: __ _ Expense 2. Request for Refund
Finance: Funding Source:
District Counsel :
District Clerk : Budgeted:
Engineering: No
Approved By: ~ General Manager
56
Key Largo Wastewater Treatment District 103355 Overseas Highway, Key Largo, FL 33037 Post Office Box 491, Key Largo, FL 33037 Phone (305) 451-4019 • www.klwtd.com
Memo To: KLWTD Board of Commissioners From: Diane Bockelman, Clerk Date: July 16, 2020 Re: Port Largo Club Condominium Association, Inc. Billing Adjustment
The Port Largo Condominium Project consists of 24 residential units located in six multi-dwelling buildings. Sixteen of the 24 units are owned by the Port Largo Club Condominium Association, Inc. (“Port Largo Club”); the balance are owned individually. Each of the 24 units is served by its own FKAA water meter.
In October 2010, KLWTD identified three water meters that appeared to be serving Port Largo Club’s 16 residential units owned by Port Largo Club. The District assigned a monthly base charge of 16 EDUs to one meter and assessed Port Largo Club 16 EDUs. The District erroneously assigned one EDU to each of the remaining water meters and began billing Port Largo Club a monthly base charge for the two EDUs. Billing the two additional water meters didn’t affect the assessment of the parcel.
In September 2017, the District identified 13 residential water meters during a routine audit of the District’s billing records that had not been billed for the monthly base charge or for water usage. The District mistakenly assigned one EDU to each of the water meters and began billing the Port Largo Club a monthly base charge. The District also began billing Port Largo Club for water usage for the 13 meters. As a result, as of September 2017, Port Largo had been paying a monthly base charge for 31 rather than the correct 16 EDUs. It is important to note that, prior to billing for the additional 13 EDUs, the District notified Port Largo Club of its intention to do so but received no response.
In May 2020, representatives of the Port Largo Club notified the District of the discrepancy. Following review of its billing records, District staff believes it is appropriate to change the number of EDUs assigned to the Port Largo Club to 16. The breakdown for the monthly base charge overcharge is attached. The undercharge for water usage for the 13 meters is also attached. In view of the foregoing staff recommends a refund of $18,380.49 to Port Largo Club.
Total (over and under
payments)
12 months base charge / 12 months usage before billing
began
Proposed Refund
Base Charge (Overpayment) $ 21,339.92 $ 5,670.00 $ 21,339.92
Usage Charge (Underpayment) $ 19,762.29 $ 2,959.43 $ 2,959.43
Customer credit $ 1,577.63 $ 2,710.57 $ 18,380.49
57
Base Cha
rge
Usage Cha
rge
Base Cha
rge
Usage Cha
rge
Base Cha
rge
Usage Cha
rge
1Ye
s 16
.0Ye
s 16
.0Ye
s 1.0
Yes
2Ye
s 1.0
Yes
1.0
Yes
1.0
Yes
3Ye
s 1.0
Yes
1.0
Yes
1.0
Yes
4Ye
s 0.0
No
1.0
Yes
1.0
Yes
5Ye
s 0.0
No
1.0
Yes
1.0
Yes
6Ye
s 0.0
No
1.0
Yes
1.0
Yes
7Ye
s 0.0
No
1.0
Yes
1.0
Yes
8Ye
s 0.0
No
1.0
Yes
1.0
Yes
9Ye
s 0.0
No
1.0
Yes
1.0
Yes
10Ye
s 0.0
No
1.0
Yes
1.0
Yes
11Ye
s 0.0
No
1.0
Yes
1.0
Yes
12Ye
s 0.0
No
1.0
Yes
1.0
Yes
13Ye
s 0.0
No
1.0
Yes
1.0
Yes
14Ye
s 0.0
No
1.0
Yes
1.0
Yes
15Ye
s 0.0
No
1.0
Yes
1.0
Yes
16Ye
s 0.0
No
1.0
Yes
1.0
Yes
Base Cha
rge
Usage Cha
rge
Base Cha
rge
Usage Cha
rge
Base Cha
rge
Usage Cha
rge
Totals
18.0
331
.016
16.0
16Co
rrect C
ount
16.0
1616
.016
16.0
16Diffe
rence
+ 2.0
‐13.0
+ 15
.00.0
0.0
0.0
Port Largo
Club Co
ndom
inium Associatio
n, In
c.FK
AA water m
eters a
ssociated to AK#
8640
269
which se
rvices 16 resid
entia
l units
that are owne
d by
Port L
argo
Club Co
ndom
inium Associatio
n, In
c.
Unit
Num
ber
Assig
ned FK
AA
Water M
eter
Octob
er 201
0Septem
ber 2
017
May 202
0
58
PORT LARGO CLUB CONDOMINIUM
Diane Bockelman
ASSOCIATION, INC.
417 BAHIA AVENUE
KEY LARGO FL 33037
Clerk I Public Information Officer Key Largo Wastewater Treatment District 103355 Overseas Highway 305-451-4019 ext. 210
June 4, 2020
Diane,
Thank you for your assistance as we try to understand why our association has been billed for 31 EDU's while we only have 16 units on our account. It appears to us that one meter has been billed for 16 EDU's instead of 1 since at least September 2017. You recently recognized that was indeed the case and converted that meter back to 1 EDU. Thank you for that.
Our association feels that we should be reimbursed for the over billing that has been occurring. We do not want a credit issued. We would like to be reimbursed in full for the over payments we made.
een a great help in this process and we look forward to a swift resolution.
C · Everett P esldent Port Largo Club
HAND DELIVERED JUNE 4 2020
59