March 2012
R4
Release
3.0
Copyright © 2011, Juniper Networks, Inc.
Junos Pulse for BlackBerry
User Guide
ii Copyright © 2011, Juniper Networks, Inc.
Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and
other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks,
registered trademarks, or registered service marks are the property of their respective owners. Juniper Networks assumes no responsibility for any
inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or
licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579,
6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.
Copyright © 2011, Juniper Networks, Inc. All rights reserved.
Table of Contents
Downloading and Installing Junos Pulse...........................................................1Available Junos Pulse Features...................................................................2
Adding a Connection........................................................................................2Connecting.......................................................................................................4
Viewing Connection Status ........................................................................4Using Security Features....................................................................................5
Register Security........................................................................................5AntiVirus ...................................................................................................7Malware Detection.....................................................................................8Monitor and Control ..................................................................................9Back Up Data...........................................................................................10Security Settings ......................................................................................10
Anti−Theft Features.........................................................................................11Technical Support ..........................................................................................12Known Issues and Limitations .......................................................................12
iii
iv
Installing and Using Junos Pulse for BlackBerry
The Junos Pulse Mobile Security Suite protects your BlackBerry® against malware and
viruses. It also provides security monitoring, system backup functions, and theft
prevention.
Additional information for Junos Pulse can be found at
http://www.juniper.net/support/products/pulse/mobile/.
Informational Note: Capture It is a third party software tool used to take screen shots
on the BlackBerry device. Although it appears on the BlackBerry menu in this guide, it is
not a Junos Pulse item.
Downloading and Installing Junos Pulse
Use the following instructions to download and install Junos Pulse software on
BlackBerry devices.
Informational Note: The Junos Pulse client is available from BlackBerry App World.
1. From your BlackBerry device, download the Junos Pulse software directly to the
device and begin the installation by selecting the Junos Pulse icon from the
Downloads folder (see Figure 1 on page 1).
Figure 1: Junos Pulse in the Downloads Folder
2. The first time you start Junos Pulse, the End User License Agreement appears. Use
the Menu button to agree to the license (see Figure 2 on page 2).
Copyright © 2011, Juniper Networks, Inc. Downloading and Installing Junos Pulse 1
Figure 2: Agree to EULA
Security Registration
Once you agree to EULA, you must register for security features. Your administrator
configures what type of registration your device requires: automatic registration or
manual registration.
Automatic Registration
If you are registering automatically for security features, once you accept the EULA, the
registration process starts immediately with no user prompts. See Figure 3 on page 3.
2 Security Registration Copyright © 2011, Juniper Networks, Inc.
Installing and Using Junos Pulse for BlackBerry
Figure 3: Auto Registration
Manual Registration
If you are registering manually for security features, once you accept the EULA, you are
prompted to do the following:
1. Enter an Email address and Password. (User and password information is not
used at this time.) See Figure 4 on page 4.
2. Re-enter your password in the Confirm Password field.
3. Enter the License Code provided by your administrator.
4. Enter your Phone Number and click Finish. In some cases, this field is
prepopulated. If the number does not appear, enter it manually including Country
Code and Area Code without the international dialing prefixes: '00' or '+'. Do not
use spaces, parentheses, or special characters.
Copyright © 2011, Juniper Networks, Inc. Security Registration 3
Figure 4: Manual Registration
Once the application is installed and registered, the Junos Pulse icon appears in the
Applications folder.
Available Junos Pulse Features
Your administrator decides which Junos Pulse features are available to you.
Junos Pulse can include the following features (see Figure 5 on page 5):
AntiVirus (and Malware Detection): Controls antivirus activities and detects
installed malware.
Monitor and Control: View monitoring settings.
Backup and Restore Data: Backup contacts and calendar information.
4 Security Registration Copyright © 2011, Juniper Networks, Inc.
Installing and Using Junos Pulse for BlackBerry
Figure 5: Available Features
Copyright © 2011, Juniper Networks, Inc. Security Registration 5
Using Security Features
Junos Pulse Mobile Security is an optional feature. You must register before you can
access the security feature set.
Antivirus
Select the Antivirus security feature to view antivirus controls and log file information.
When you open Antivirus, you see the following information: See Figure 6 on page 6.
Monitor Status: This reads either Enabled or Disabled. The status is Enabled by
default.
Last Updated: View the date of the latest virus definition update.
Licence Expiration: View license expiration information.
By default, the antivirus feature is configured to scan files as it receives them, via any
file transfer mechanism (such as email, SMS/MMS, or Bluetooth). You can initiate a
manual scan, as well.
Figure 6: Antivirus and View Information
Manual Virus Scan
When you click the Menu button on your BlackBerry from the Antivirus window, the
Scan Now option is available.
1. Select Scan Now to perform a full scan of the device. Selecting Scan Now takes
you to the Scan Options window. See Figure 7 on page 7.
6 Using Security Features Copyright © 2011, Juniper Networks, Inc.
Installing and Using Junos Pulse for BlackBerry
Figure 7: Manual Scan Options
2. In Scan Options, the first three items are checked by default to perform a full
device scan. Those are Scan applications, Scan internal files, Scan SD Card.
Select the Menu button and choose Start scan to scan those items.
3. Optionally, exclude the scanning of media files by selecting the Exclude media files check box
4. Optionally, perform a custom scan rather than scanning the entire device by
selecting the Custom Scan check box. When you select Custom Scan, you can
choose files or folders to scan. See Figure 8 on page 7.
Figure 8: Select Custom Scan
5. Under Custom Scan, highlight an available folder and click the Menu button on
your BlackBerry.
Copyright © 2011, Juniper Networks, Inc. Using Security Features 7
Figure 9: Select Custom Scan Folder/File
6. Click the Menu button and select Start scan to scan your selected items.
The scanning progress and the scan results when are displayed when the scan finishes.
OnDemand Scan
When you click the Menu button on your BlackBerry from the Antivirus Monitor Status
window, the OnDemand Scan Log option is available.The OnDemand ScanLog shows
the details of scans initiated by the you.
File Monitor Log
When you click the Menu button on your BlackBerry from the Antivirus Monitor Status
window, the File Monitor Log option is available. The FileMonitor log shows
timestamps associated with changes to the file monitor setting.
Quarantined Files
During a scan, found infected files are automatically quarantined. Quarantining lets you
decide whether or not the infected file should be deleted. When you click the Menu
button on your BlackBerry from the Antivirus Monitor Status window, the Quarantine
list is available.
You can delete quarantined files by clicking the Menu button and selecting Delete. You
can restore a quarantined file by clicking the Menu button and selecting Restore. Once
you restore a file, it is possible that it will be classified as infected again and become
quarantined when the next scan occurs.
Virus List
When you click the Menu button on your BlackBerry from the Antivirus Monitor Status
window, the Virus List option is available. This provides a list of virus signatures that
have been downloaded to the device from the server. These are the signatures used
during a virus scan.
Monitor and Control
The Monitor and Control screen lets you view your current Junos Pulse settings as well
as events and log files. To use Monitor and Control:
1. Start Junos Pulse.
8 Using Security Features Copyright © 2011, Juniper Networks, Inc.
Installing and Using Junos Pulse for BlackBerry
2. Select Security.
3. Select Monitor and Control (see Figure 6 on page 6).
The Monitor and Control screen shows the status of the following settings:
Monitoring
SMS: Inbound and outbound SMS messages are logged, including the sender,
receiver and contents of each message.
Email: Inbound and outbound email messages are logged, including the sender,
receiver and contents of each message (not including pictures or attachments).
MMS: Logging MMS messages is not supported at this time.
Voice: Call history events are logged, such as initiated outgoing calls and received
incoming calls (call duration is not recorded, but the remote phone number is noted.)
Log images/pictures: If enabled from the server, the images downloaded or captured
on the device are turned into thumbnail images and uploaded to the server. This
occurs immediately and is not dependent on log limits.
Logs:
Event limit: When the total number of events (SMS, email, voice) crosses this
threshold, the full suite of logs is uploaded to the server.
File size limit: When the total combined file size of all logs (SMS, email, voice)
crosses this threshold, the full suite of logs is uploaded to the server. Note that SMS
messages are generally several hundred bytes in size. Emails are usually 2KB or larger
(no attachments included). And voice messages are typically 200 hundred bytes.
Control:
Periodic GPS updates: This update period is configured on the server. This setting
periodically queries the device position and uploads that information to the server for
tracking purposes.
Block calls: Not supported for BlackBerry at this time..
Backup and Restore
The Backup and Restore feature lets you backup the contacts and calendar events
stored on your device.
To back up data:
1. From the Junos Pulse feature list, select Backup & Restore. The Backup & Restore
screen displays the date of the last backup and the last restore.
2. From the Backup & Restore window, click the Menu button.
3. Select Backup Data from the menu. See Figure 10 on page 10. Your information is
sent to the central server.
Copyright © 2011, Juniper Networks, Inc. Using Security Features 9
Figure 10: BlackBerry Junos Pulse Backup Device Data
4. When the backup is complete, click OK in the Backup Successful window that
appears.
Contact your administrator to restore your data.
Settings
From the main Junos Pulse feature list, you click the BlackBerry Menu button to access
security update settings and general information.
1. When you click the Menu button on your BlackBerry from the main Junos Pulse
features window, the Settings option is available.
2. Select Settings. The Junos Pulse Settings window opens.
3. From the Settings window, the Auto-Update Frequency setting is available. By
default, this is set to 12 hours. You can change this from 1 hour to 1 month to Never
by selecting it and scrolling to update frequency you want.
Figure 11: Update Settings and Frequency
4. From the Settings window, Connection type is available. If the device is managed
by a corporate BlackBerry management server, your administrator should let you
know which method to use (BIZ or BEZ) for the device connection. Otherwise, you
can use the standard APN connection setting.
10 Using Security Features Copyright © 2011, Juniper Networks, Inc.
Installing and Using Junos Pulse for BlackBerry
Anti-Theft Features
There are a number of measures that can be taken to protect your device if it is lost or
stolen. To activate anti−theft features, contact your administrator. Those features
include:
Lock and Unlock Handset —If the device is locked, it can be unlocked when an
unlock command is sent from the server or by entering the password configured
during manual registration.
Emergency Call Button—When the device is locked, an Emergency Call button is
available from the unlock screen. You can make an emergency call, to 911 for
example, when you select this button and enter an emergency number.
Wipe Handset—A wipe command sent from the server deletes contacts, events,
tasks, and emails. Text messages are not deleted. If the device email account is set
to sync with the server(the default), the deletion synchronization may delete emails
on the server, as well.
Send Backup—If this data is not stored on the server, this feature gathers the backup
information from the device and emails it to the email address provided in the
registration process.
GPS Location—If your device is equipped with GPS, your administrator can locate
your device. Device location is displayed on the Junos Pulse server.
Alarm On and Off—Blares a maximum volume alarm sound to locate the device in a
nearby location.
GPS Theft On and Off—Sends GPS updates to the Junos Pulse server on a 2 to 5
minute period to fine-tune GPS location if the device is stolen.
SIM Change—Includes 2 settings:
If the SIM is removed, the device switches on GPS Theft Mode, Monitor & Control
logging, and Locks the device. You can unlock the device with a username and
password.
If the SIM is swapped for another, the device does all the preceding actions, plus
checks if the Wipe flag is set, and can wipe sensitive device information
automatically.
Device Feature Support
The following features are supported for Junos Pulse on BlackBerry Devices.
Table 1: Junos Pulse Feature Support for BlackBerry
Feature Supported for BlackBerry
Alarm On/Off Yes
Antispam No
Antivirus Yes
Application Inventory Yes
Application Removal Yes
Automatic Registration Yes
Backup/Restore Contacts & Calendar Yes
Copyright © 2011, Juniper Networks, Inc. Anti−Theft Features 11
Table 2: BlackBerry Device Personal Data Erased by Junos Pulse Handset Wipe Command
Contacts Log Yes
Device Identity Servers Yes
Enterprise VPN support IPsec to SRX
Enterprise Web Portal No
Exchange provisioning No
Firewall No
GPS Location/Tracking Yes
GPS Theft On/Off Yes
Log Email Yes
Log Images Yes
Log MMS Messages No
Log SMS Messages Yes
Log Web Images Yes
Log Event/Size Limits Yes
Lock/Unlock Device Yes
Lock on SIM Change Yes
Malware Scan Interval No
Monitor and Control Report Yes
Passcode Requirements No
Policy Based Client UI No
Prohibited Applications No
Restrictions on device usage No
Scan card Yes
Scan device Yes
SCEP server support No
Update Profile Yes
Update Virus Definitions Yes
Voice Log Yes
VPN provisioning No
VPN strong authentication (PKI or 2FA) No
Wi-Fi provisioning No
Wipe Device Yes
Wipe on SIM Change Yes
Personal Data Wiped on BlackBerry
Appointments Yes
Calendar Memos N/A
Calendar ToDos Yes
Call History No
Contacts Yes
Email Boxes Yes
Feature Supported for BlackBerry
12 Device Feature Support Copyright © 2011, Juniper Networks, Inc.
Installing and Using Junos Pulse for BlackBerry
Technical Support
For technical issues, contact your administrator.
Memory Card No
Notes N/A
SMS and MMS No
Tasks No
Personal Data Wiped on BlackBerry
Copyright © 2011, Juniper Networks, Inc. Technical Support 13
14 Technical Support Copyright © 2011, Juniper Networks, Inc.
Index
Aanti-theft features
emergency call button . . . . . . . . . . . . . . . . . . . . . . . . . .11antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7file monitor log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8full scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7manual scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6ondemand scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8quarantined files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10virus list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
auto-update frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
B
backup and restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
C
connection type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
D
downloading Junos Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . .1
E
emergency call button . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
F
feature support chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
I
installing Junos Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
R
register security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2registration
automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
S
security features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4backup and restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4monitor and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
U
update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Copyright © 2011, Juniper Networks, Inc. 1
2
Copyright © 2011, Juniper Networks, Inc.