JONATHAN ARELLANO(313) 605-6640 | hi.rez.jon@gmail.com

SUMMARY IT professional with years of network administration and technical support experience.

Skilled in resolving complex software, hardware, network and database related issues.

Proven project management abilities, with a strong interest in web development.

TECHNICALSKILLS Active Directory, CISCO Networking, Computer / Printer Repair, Database Design and

Administration (SQL), Microsoft Exchange, Network Administration, Remote Assistance,

Office 365, Technical / Desktop Support, VMWare, Windows & MAC OS, Windows Server,

Web Design and Programming (HTML / CSS / Javascript / PHP / WordPress)

EXPERIENCE SUN VALLEY FOODS – DETROIT, MITECHNICAL SUPPORT / SECURITY SPECIALIST / WEB PROGRAMMER2015 – PRESENT

Provided technical support for 100+ employees.

Repaired hardware and software issues in desktops, laptops and printers.

Installed, migrated and configured network firewalls, routers, switches and servers (both physical and virtual).

Installed, monitored and updated the IP camera security system.

Configured and maintained PBX and VOIP phone systems.

Updated company websites and implemented Google search optimization.

Created an invoice app for tablet use using HTML & JavaScript.

ERW CUSTOM PROGRAMMING INC. – WATERFORD, MINETWORK ADMIN / REMOTE SUPPORT / PROGRAMMER / TESTER / COORDINATOR2011 – 2015

Installed and maintained a secured network with RDP capabilities for remote programmers.

Main point-of-contact between ERW and its clients.

Provided remote product support and troubleshooting.

Programmed and tested custom made business software.

Acted as Project Coordinator for large scale, multiple-programmer projects.

AKASHA MEDICAL CONSULTANTS – ROCHESTER, MITECHNICAL SUPPORT2009 - 2011

Provided desktop support, computer repair, upgrade, backup and virus removal services.

EDUCATION COMPUTER SUPPORT ENGINEERING CISCO INTERNETWORKINGASSOCIATE IN APPLIED SCIENCE CERTIFICATE OF ACHIEVEMENTOakland Community College Oakland Community College