Download - Joining Industry and Students for Cognitive Solutions at Karlsruhe Services Research Center
KARLSRUHE SERVICE RESEARCH INSTITUTE (KSRI)
www.kit.edu
www.ksri.kit.edu
KIT – The Research University in the Helmholtz Association
Joining industry and students for cognitive solutions @ KSRI
Prof. Dr. Gerhard Satzger, Sebastian Hirschl, Kathrin Fitzner April, 2017
Karlsruhe Service Research Institute www.ksri.kit.edu
Joining industry and students for cognitive solutions @ KSRI
Introduction to KSRI
Three examples:
Watson showcases (Gerhard)Cognitive / analytics assistance for car insurance: reserving for damages (Sebastian)Cognitive / analytics support for health insurance: processing medical documents (Kathrin)
Discussion
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Karlsruhe Service Research Institute www.ksri.kit.edu
KSRI – An “industry-on-campus” model with focus on interdisciplinary and application-oriented research
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Discrete Optimization & Logistics
Prof. Dr. Stefan Nickel
Knowledge Management
Prof. Dr. Rudi StuderProf. Dr. York Sure-Vetter
Information & Market Engineering
Prof. Dr. Christof Weinhardt
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Digital Service Innovation
Prof. Dr. Gerhard Satzger
Energy Economics
Prof. Dr. Wolf Fichtner
Information Systems & Service Design
Prof. Dr. Alexander Mädche
Value Stream Services
Dr. Markus Bauer, Prof. Dr. Kai Furmans
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Karlsruhe Service Research Institute www.ksri.kit.edu
OR CS ElectiveMgt.
KSRI Education Program – Offering Majors and Minors in Digital Service Systems
Job ProfilesDigital Service Systems
Economics / Mgt: Information & Service Systems
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Karlsruhe Service Research Institute www.ksri.kit.edu
KSRI one of first European institutions to introduce cognitive technologies / IBM Watson into program
Seminars since 2015; 4 groups of 5 students eachHigh demand, interest, and enthusiasm with studentsWatson APIs, e.g. Watson AlchemyAPI2016 and 2017: Students present @ CeBIT fairExamples:
Watson Travel Advisor Watson Formula 1 Expert
Watson Game of Thrones Expert Watson Takes the USMLE
5Example 1
Karlsruhe Service Research Institute www.ksri.kit.edu
Cognitive / analytics assistance for car insurance: reserving for damages
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Situation – Why? Approach – How?
§ 3.6 million claims § Comprehensive insurance only§ Claims between 2011 and 2016§ Provided by large German insurance
company
§Claim Reserve
1A123456 400 EUR
2B801234 1200 EUR
3C129398 300 EUR
6F471123 2500 EUR
Claim Payments
1A123456 400 EUR
2B801234 1200 EUR
3C129398 300 EUR
6F471123 2500 EUR
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Current reservation technique
Required reservation technique
Example 2
Karlsruhe Service Research Institute www.ksri.kit.edu
Cognitive / analytics assistance for car insurance: reserving for damages
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Results – What? Future use cases
§ Connect the developed model to a cognitive system
§ Develop insurance claim assistant to automa-tically handle claims for insurance company
§ Insurance claim assistant leverages developed model to autonomously handle claims and to suggest immediate payment
Dimension New model Old model
Average deviation % 38.1 % 60%
Average 1011 € 1011 €
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Example 2
Karlsruhe Service Research Institute www.ksri.kit.edu
Cognitive / analytics support for health insurance: processing medical documents
8Example 3
Situation
§ High volume of unstructured data (20000 documents per day)
§ Medical records contain technical language, codes, abbreviations, Latin terms, …
§ Time-consuming and costly processing by SMEs§ Goal: Accelerate decision making by Watson support
Approach
Information extraction by
WatsonRaw medical document
Surgery reports:Machine learning based approach
Psychological reports: Rule-
based approach
Annotated document
Results
§ Appropriate approach must be chosen § Rule-based approach is very powerful, but
expensive to develop
§ ML approach based on Watson API provides quick results, but limited customization
§ F-Scores of 0.55 – 0.57: Cognitive systems are not mature enough for automatic processing, but provide high potential
Karlsruhe Service Research Institute www.ksri.kit.edu
www.ksri.kit.edu
Thank you for your attention –
We are always happy to continue the conversation …
Prof. Dr. Gerhard SatzgerKarlsruhe Service Research Institute (KSRI)Karlsruhe Institute of Technology (KIT)Kaiserstraße 89, D-76133 Karlsruhe, Germany
Director KSRIIBM Deutschland GmbHIBM-Allee 1, D-71139 Ehningen
Phone: +49 (0) 721 6084-3227 (KIT)+49 (0) 7034 15-1594 (IBM)
Email: [email protected] www.ibm.com
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