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PECHAKUCHA
John Jarvis MOLINA HEALTHCARE
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Starting from Scratch: IT Demand, Capacity, and Strategy
Presented by: John P Jarvis, Director TFBM
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>9600 FTE’s
4800 2400 1200 600 ~300
12 Years FTE’s doubled about 5 Times
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#1 Priority, Implement Time Tracking. Start
Simple! Project Work Operations Administrative Small Projects
Running the Business
Transforming the Business
Growing the Business
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Project Work Operations Administrative Small Projects
Large work efforts, capital or expensed, that can be mapped back to a new need, regulatory response, or strategic initiative
Work associated with an employees “normal, daily, functions”
PTO, corporate functions/meetings, training, HR
Dumping Grounds
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20064AF Take it Easy While Digesting Food
20064Y Complaining About Boss
20064O Inventing Timesheet Entries 20064L Buying Snack
20064E Waiting for End of Day
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What’s in it for me?
• Justification for more help • Work / Life Balance
“OH, now I get it! Showing we have more work than people has helped!” - Former Molina Employee
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Different teams have a different financial impact to: • Running the Business • Transformation • Growth
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• Now What? Create formal Process for Project Selection:
• Involve the business
• Manage against capacity
• Estimate work effort as part of the selection criteria
• Ensure that the work has an impact to the business
• Communicate progress
• Forecast work effort for yearly planning process
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To Summarize • Start Small and Start Now
• Simple Time Tracking has great benefits
• Project Selection is a good way to introduce IT Work mapped to Business Strategy
• Formal Steering Committees get Business Buy-In
• Time Tracking, Resource Forecasting, and Project Management are all foundational to Technology
Business Management
• Journey keeps getting better with age
THANK YOU
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