Download - ITSM Monopoly - The Game of Tool Selection
#LEADit
Karen Ferris Macanta Consulting
IT#SERVICE#MANAGEMENT#
SUPER&
TAX&
INCOME&TAX& CO
LLECT&
$200&AS&
YOU&PASS&
GO#
IT#SER
VICE#M
ANAGEM
ENT#
COMMUNITY&CHEST&
CHANCE&
SUPER&
TAX&
INCOME&TAX& CO
LLECT&
$200&AS&
YOU&PASS&
GO#
IT#SER
VICE#M
ANAGEM
ENT#
COMMUNITY&CHEST&
CHANCE&
What can you afford?
What features do you need?
Criteria Mandatory Optional Weighting Score Self-populating knowledge management
Y 1
Live Chat Facility Y 1 1 Self help portal Y 5 5 Discovery tools N 3 0 TOTAL 7
Location, location, location!
Room for growth
Vendor credentials
Costs
Timeframes
THE RIGHT DRIVERS
STAKEHOLDER ENGAGEMENT
CAREFUL SELECTION
CAREFUL PLANNING AND PREPARATION
ORGANISATIONAL CHANGE
PROCESS IMPROVEMENT
SUPER&
TAX&
INCOME&TAX& CO
LLECT&
$200&AS&
YOU&PASS&
GO#
IT#SER
VICE#M
ANAGEM
ENT#
COMMUNITY&CHEST&
CHANCE&
Email: [email protected] Website: www.macanta.com.au
www.karenferris.com Twitter: @karen_ferris Facebook: http://www.facebook.com/MacantaConsulting Mobile: +61 (0)425 728 498
