www.gavstech.com
Case Study
GAVS Enables a Leading Healthcare Provider in NY to Enhance IT Infrastructure Management and Improve CSAT Levels
Background GAVS' SolutionThe largest voluntary, not-for-profit health care organization in the U.S. serving one million patients annually in the Southand Central Bronx area of New York, with over 972 beds at two hospital divisions.
The Need
Overview
Benefits
GAVS Technologies (GAVS) is a global IT services & solutions provider for customers across multiple industry verticals. GAVS offers services and solutions aligned with strategic technology trends to enable enterprises to take advantage of futuristic technologies like Cloud, IoT, Managed Infrastructure Services, and Security services.
Deploy 24 x 7 service desk, IT infrastructuremonitoring and administration
Accelerate response time, improve service levels and establish proactive monitoring
Implement industry best practices, and increase operational efficiencies and service levels
Deployed centralized service desk providing 24x7 support driven by SLAs
Implemented call/request analysis and initialtroubleshooting for faster resolution
Facilitated effective management of service requests and calls through incident management process
Coordinated with various teams and provided constant feedback on the progress of the tickets to users – allthe way through to closure
Enabled regular follow-up with the user/support technician on unresolved tickets
Set-up knowledge management system, and an ongoing refresh and update process
For more information on how GAVS can help solve your business problems, write to
Accelerated transition by leveraging GAVS’ time tested methodologies and project management expertise
Improved SLA adherence to 99.9% and first point resolution (FPR) to 90%
Enhanced customer satisfaction (CSAT) levels through consistent response time of 15 minutesacross all categories of tickets
