Horizon BCBSNJ IT at a Glance

2013 ProductionSupport

• 91% of 56 million claims were processed electronically• Handled nearly 16 million transactions with other BCBSPlans (10% increase over 2012)• Process Automation robots processed 13 million claims(27 percent increase• Receive roughly 580 million inbound emails/year (ofwhich, roughly 522 million are blocked as spam/viruses).• ICOE processed 37 billion records across six data domains, using 150+ systems

Size and Scope

• Internal Staff of over 500 employees • Over 1,000 Outsourced Resources• Engagement with 10 major vendor partners• Data Centers in Newark and Wall• $260 million operational spend

Storage

• Nearly 6 petabytes of storage – enough tohouse a music collection of roughly 1.5 billionMP3 files; or 6x the Library of Congress • Currently using 32 miles of cables• Replicate storage data to and from ourNewark and Wall locations (100 fiber milesapart) in less than 2 milliseconds – or, fasterthan it takes you to blink

Features:• Over 300 systems• 3,000 interfaces • 3,000 servers• Over 10K devices (i.e., desktop, laptop, virtual, mobile).• 60 percent of our servers are virtualized.• Over 2,600 virtual desktops

Architecture