Uncontrolled when printed
Revision: Date:
Alias Business Systems Ltd
Sample 01/01/2017
ISO9001:2015
Quality Management System
Enter QMS Platform
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Revision: Date:
QMS Home Page
01/01/2017
ISO9001:2015 Quality Management System
Sample
Alias Business Systems Ltd
Leadership Context of our Organisation Planning Support Operation Performance
Evaluation Improvement
Using our QMS
Exit QMS Platform
QMS Documented Information Revision Log
Click here to learn how to navigate around the QMS….
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Context of the Organisation:-
Revision: Date: 01/01/2017
ISO9001:2015 Quality Management System
Sample
Alias Business Systems Ltd
Contents & Structure
Context of our Organisation
The Needs & Expectations of our Interested Parties
Our Organisation & Its Context
The Scope of our Quality Management System
Our Quality Management System & Its Processes
QMS Home Page
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Leadership:-
Revision: Date: 01/01/2017
ISO9001:2015 Quality Management System
Sample
Alias Business Systems Ltd
Contents & Structure
Quality Policy
Leadership
Organisational Roles, Responsibilities & Authorities Leadership & Commitment
QMS Home Page
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Planning:-
Revision: Date: 01/01/2017
ISO9001:2015 Quality Management System
Sample
Alias Business Systems Ltd
Contents & Structure
Quality Objectives & Planning to Achieve them
Planning
Actions to Address Risks & Opportunities Planning of Changes
QMS Home Page
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Support:-
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Alias Business Systems Ltd
Contents & Structure
Support
Measurement Traceability
Documented Information Communication Awareness Competence Resources
QMS Home Page
Internal & External
People
Infrastructure
Operational Environment
Organisational Knowledge
Monitoring & Measuring Resources
Only these 2 sections are activated in this demo..
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Operation:-
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Alias Business Systems Ltd
Contents & Structure
Control of External Processes, Products
& Services
Determination of Requirements for
Products & Services
Review of Requirements for Products & Services
Changes to Requirements for
Products & Services
Property Belonging to Customers or
External Providers
Operation
Operational Planning & Control
Requirements for Products & Processes
Design & Development of Products & Services
Production & Service Provision
Release of Products & Services
Control of Non-Conforming Outputs
QMS Home Page
Control of Production & Service Provision
Identification & Traceability
Preservation
Post Delivery Activities Control of Changes
Only these 3 sections are activated in this demo..
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Performance Evaluation:-
Revision: Date: 01/01/2017
ISO9001:2015 Quality Management System
Sample
Alias Business Systems Ltd
Contents & Structure
Internal Audit
Performance Evaluation
Management Review Monitoring, Measurement,
Analysis & Evaluation
QMS Home Page
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Improvement:-
Revision: Date: 01/01/2017
ISO9001:2015 Quality Management System
Sample
Alias Business Systems Ltd
Contents & Structure
Non-conformity & Corrective Action
Improvement
Opportunities for Improvement Continual Improvement
QMS Home Page
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Context of the Organisation:-
The Context of our Organisation
Revision: Date:
ISO9001:2015 Quality Management System
01/01/2017Sample
Our Organisation & Its Context
Alias Business Systems Ltd
Alias Business Systems Ltd has determined the external & internal issues that may affect our ability to satisfy the intended results from our Quality Management System [QMS], for both our customers and other stakeholders. We have also determined the potential risks & opportunities that may arise from these external & internal issues, and the effect they may have either on the stability of our business processes or the integrity of our QMS.
We have determined that the following internal issues are relevant to our purpose and strategic direction. They also affect
our ability to achieve the intended results of our QMS:
We have determined that the following external issues are relevant to our purpose and strategic direction. They also affect
our ability to achieve the intended results of our QMS:
QMS Home Page ← << Context
Leadership
Company Performance Competence
Values
Culture
Operational Capability
QMS
Customers
Market Forces
Economic Factors
Legal
Regulatory & Statutory
Technology
QMS Review of Internal &
External Issues
Outputs to Management Review
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Context of the Organisation:-
The Needs & Expectations of our Interested Parties
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
The Needs & Expectations of our Interested Parties
Alias Business Systems Ltd
Other Factors
Internal Interested Parties External Interested Parties
In order to ensure that Alias Business Systems are able to consistently provide our products and services that meet both customer, and where relevant, any applicable statutory requirements, we have determined the "interested Parties" relevant to our QMS. We have also determined the requirements of our Interested Parties, along with a number of other factors, that are relevant to our QMS and the context of our organisation.
QMS Home Page ←
Review of Interested Parties &
Other Factors
Outputs to Management Review
Market Forces
Customers Suppliers Employees Regulatory &
Statutory Bodies
Legal
Company Performance
Leadership
Operational Capability Culture Competence Values
Economic Factors Technology
As part of our Business Planning, Internal Audit, Management Review and Continual Improvement activities, we monitor and review information about our interested parties, including their requirements and any associated risks & opportunities.
<< Context
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Context of the Organisation:-
The Scope of our Quality Management System
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
The Scope of our Quality Management System
Alias Business Systems Ltd
Alias Business Systems has determined the boundaries and applicability of our Quality Management System [QMS] in order to establish its scope. As part of this exercise we have also considered the following:
a) the external and internal issues that have been determined within the definition of our organisation and our context b) the needs and expectations of our interested parties c) the products and services that we will provide to our customers
Based on the factors detailed above the scope of our Quality Management System has been determined to be as follows:
Design, Marketing, Sales and Support of Integrated Management Information Systems
The Scope of our QMS will be maintained as documented information.
QMS Home Page ←
______________________________________________________________________________________________________________________________________________________
The following requirements of ISO9001:2015 have been determined as not applicable within the Scope of our Quality Managements System: Monitoring and Measuring Resources Control of Monitoring & Measuring Devices The test equipment used within Alias Business Systems is not used for exact measurement of signals. It is only used to verify the presence of data and therefore the equipment does not need to be calibrated. A documented process & procedure is therefore not included with our QMS. In the event of a Project Acceptance Test requiring exact measurement, a documented process & procedure will be developed and implemented.
<< Context
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Context of the Organisation:-
Our Quality Management System & Its Processes
Core Activities
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Our Quality Management System & Its Processes
Alias Business Systems Ltd
QMS Home Page ←
Management Responsibilities, Audit & Review
Resource Management
& Training
Corrective Action, Data Analysis,
Continual Improvement
Document & Data Control
Quality Records
Customer Enquiry
Customer Order
Goods Inwards Verification
Purchasing & Stock Control
Design Activities
Customer Returns & Repairs
Supplier Approval
Non-Conforming Product
Quarantined Awaiting Return
Product Realisation Assembly, Inspection
& Test
Final Despatch Invoice Raised
QMS Planning, Risk & Opportunities
Top Management
Accounts & Admin Resources Operational
Environment
Overview of the interaction between core processes from initiation of contract (including design activities) to final despatch of finished product.
Process Performance
Review
Outputs to Management Review
Business Performance Data
(KPI's)
<< Context
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Leadership:-
Leadership & Commitment
Revision: Date:
ISO9001:2015 Quality Management System
01/01/2017Sample
Leadership & Commitment
Alias Business Systems Ltd
Top Management Commitment Alias Business Systems top management team are responsible for ensuing the effectiveness of our QMS. Top management, including our Director / General Manager, are responsible for, and committed to, establishing our Quality Management System [QMS], including our quality policy and subsequent quality objectives. The commitment of our top management is evidenced by their engagement with our Management Review process . The information & data provided during Management Reviews will be used to measure the effectiveness of our QMS.
This information will also be used to help define our quality objectives, and to drive our objectives for continual improvements within our QMS. Alias Business Systems top management team are committed to ensuring that our QMS functions as an integrated part of our wider business processes. Where possible, any information that is provided as part of the Continual Improvement Process within our QMS will be used to drive improvements across other areas of our business. Our top management team are also committed to promoting the use of a process-based approach, combined with risk based thinking within the organisation. This is reinforced at every opportunity through staff inductions, and when relevant, whenever a corrective action has been implemented. Our top management team will use data & information provided at Management Reviews to ensure that the resources needed for the quality management system are available.
QMS Home Page << Leadership
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Leadership:-
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Quality Policy
Quality Policy
Alias Business Systems Ltd
Alias Business Systems top management have established a Quality Policy that defines our Companys commitment to quality, customer satisfaction and continual improvement. It is our Company’s policy to provide products and services that consistently meet, or exceeds, our Customers expectations and enhance their level of customer satisfaction. Our top management have adopted a customer focuses approach and will listen and respond to our Customers requirements. We will actively pursue business excellence with clearly defined quality objectives for our organisation, and we will use our Management Review process to review and revise our quality objectives. The company is committed to satisfying any applicable requirements that are relevant to our business activities. We are also committed to the continual improvement of our Quality Management System. The planning of improvements and changes to our QMS will be undertaken in conjunction with changes to our business activities or the issues that have an impact on our organisation. This Quality Policy, together with our quality objectives, will be reviewed annually for suitability and purpose as part of our Management Review process. This policy is maintained as documented information in the form of an electronic copy located within the QMS section of our company intranet. This policy has been be communicated and understood at appropriate levels within the organisation and is strategically displayed within the business. Where necessary our personnel have been made aware of our quality objectives and have been trained to ensure that they are competent to undertake their roles within the company. This policy will be maintained as documented information and is available on request to all relevant interested parties.
Signed…..........................…………………………......…… Date: 25th December 2016 Director / General Manager.
QMS Home Page << Leadership
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Leadership:-
Management Organisation Chart
Revision: Date:
ISO9001:2015 Quality Management System
01/01/2017Sample
Organisational Roles, Responsibilities & Authorities
Alias Business Systems Ltd
The order of positions above is not necessarily reflective of the levels of responsibility.
QMS Home Page
Director / General Manager
Quality Representative
Design & Development
Purchasing & Stock Records Admin Office
Customer Support Manager
Sales & Customer Order Processing
Manufacture Control & Despatch
Roles, Responsibilities & Authorities
Although we acknowledge that under ISO 9001:2015 there is no explicit requirement for a Management Representative, Alias Business Systems regard this as a key role within our organisation and have therefore elected to retain the role of "Quality Representative" within our management structure.
<< Leadership
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Planning:-
Actions to Address Risks and Opportunities
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Actions to Address Risks and Opportunities
Alias Business Systems Ltd
The principle of risk based thinking is a corner stone of ISO 9001: 2015. Alias Business Systems has applied this principle throughout the planning & structure of our QMS, and it has also been applied when establishing quality objectives that are aligned with the strategic direction of the business. Our assessment of the relevant risks and opportunities is built on the information that has been used to define the context of our organization. The assessment of our business risks & opportunities is further enhanced by defining the needs and expectations of interested parties - both internal & external - that are relevant to our QMS. These risks and opportunities have been assessed - and action taken - to ensure that their impacts on our purpose and strategic direction, and any affect they may have on our ability to achieve the intended results of our QMS, are either eliminated or reduced to an acceptable level.
QMS Home Page << Planning
Where a business opportunity has been identified it will be assessed by top management during Management Review in order to establish the most effective actions to maximise the desirable effects that the opportunity may provide. Where the elimination of a risk, or the presence of an opportunity, has identified an opportunity to achieve improvement this will be assessed by top management as part of our Management Review.
Review of Actions to Address Risks & Opportunities
Outputs to Management Review
The assessment of the risk & opportunities that are relevant to our business are detailed with our Business Risk Assessment. This is a "working Document" that is key to our QMS and the actions from our assessment of risks & opportunities are integrated, and implemented, into our QMS processes & procedures.
Our business risk assessments, including an evaluation of the actions taken, is reviewed by top management as part of our Management Review.
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Planning:-
Quality Objectives & Planning to Achieve Them
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Quality Objectives & Planning to Achieve Them
Alias Business Systems Ltd
To achieve our goals and objectives for quality, we will review and revises our quality objectives on a yearly basis, as part of our Management Review. All aspects of service and achievements will be continually reviewed and where we identify either business risks or opportunities for improvement we will implement the appropriate corrective actions. We will maintain documented information, and any audit history, relating to our quality objectives.
In addition to the high-level quality objectives contained within our quality policy, Alias Business Systems top management have established quality objectives for the relevant functions & processes that make up our Quality Management System. Enhancing customer satisfaction is one of our principle quality objectives, as is our commitment to satisfying any other applicable requirements that are relevant to our organisation. Our quality objectives also include those needed to ensure conformity of our design services, products and related processes. These objectives are defined within the operating procedures that form part of our QMS and are communicated to all relevant personnel as detailed within our QMS awareness processes. The quality objectives within our operating procedures are monitored, measurable and consistent with the framework provided by our quality policy. Our commitment to delivering continual improvement is underpinned by our SMART objectives for quality.
QMS Home Page
Review of Quality Objectives
Outputs to Management Review
Planning of Quality Objectives Procedure
<< Planning
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Planning:-
Planning of Changes
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Planning of Changes
Alias Business Systems Ltd
QMS Home Page
Management Review
Inputs to Planning of
Changes
Non-Conformity & Corrective Action
Planning of Changes
Procedure
Operational Planning
Opportunities for Improvement
Continual Improvement
Impacts of Change
Consequences & Risks Resources
Integrity of Existing QMS
Changes in Responsibilities & Authorities
Outputs to Operational Planning
Outputs to Management Review
<< Planning
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Support:-
Resources Processes & Procedures
Revision: Date:
ISO9001:2015 Quality Management System
Sample
Resources
01/01/2017
Alias Business Systems Ltd
QMS Home Page << Support
Infrastructure Operational Environment
Monitoring & Measuring
Resources
Data Back-Up & Restore
People
People Operational Environment
Organisational Knowledge
Organisational Knowledge
Infrastructure
General
Internal & External Resources
Statement of Non-Applicability
Monitoring & Measuring
Resources
Outputs to Management Review
Outputs to Management Review
Outputs to Management Review
Outputs to Management Review
Outputs to Management Review
Outputs to Management Review
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Support:-
Competence
Revision: Date:
ISO9001:2015 Quality Management System
01/01/2017Sample
Competence
Alias Business Systems Ltd
Training Plan
Determine Competency
Requirements
Competency Skills Chart
Training / Achievement
Record
Induction & Refresher Training
Vocational Training
QMS Home Page
Review Competency Skills Chart
Update Competency Skills
Chart
Evaluate Effectiveness
of Training
Competency Management
Procedure
Review of Training
Requirements
Outputs to Management Review
<< Support
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Operation:-
Operational Planning & Control
Revision: Date: 01/01/2017
ISO9001:2015 Quality Management System
Sample
Operational Planning & Control
Alias Business Systems Ltd
Operational Requirements
Stores & Stock Control
Design Activities
Customer Quotations
QMS Home Page << Operation
Release of Products & Services Purchasing
Inspection & Test Customer Orders
Technical Support & Repairs
Goods In Product Manufacture
Operational Planning & Control
Procedure
Projects
Input from Planning of Changes
Input from Opportunities for
Improvement
Output to Non-Conformities
Output to Management Review
Output to Planning of Changes
Product Manufacture (Outsourced)
Input from Operational Risks
Input from Control of Changes
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Operation:-
Sales Enquiries
Revision: Date:
ISO9001:2015 Quality Management System
Requirements for Products & Services
Sample 01/01/2017
Alias Business Systems Ltd
QMS Home Page << Operation
Issue Proposal to Customer
Customer Enquiry (Standard Product)
Can Requirements
Be Met?
Yes
No
Prepare Quotation
Proposal Review
Revise Proposal
Supporting Drawings &
Specifications
Proposal Approved
Yes
No Advise Customer
Decline RfP
Commercial & Technical Review
Prepare Project Proposal
Issue Quotation to Customer
Standard Product Price List
Customer Enquiry (Project)
Commercial & Technical Review
Can Requirements
Be Met?
Yes
No
Contract Review Procedure
Supporting Drawings &
Specifications
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Performance Evaluation:-
Monitoring, Measurement, Analysis & Evaluation
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Monitoring & Measuring Customer Satisfaction Analysis & Evaluation of Data
Monitoring, Measurement, Analysis & Evaluation
Alias Business Systems Ltd
Evaluation of Customer
Satisfaction
RMA Returns Notes
Internal Audit Reports
Customer Feedback
<< QMS Home Page Performance Evaluation
Monitoring, Measurement, Analysis & Evaluation Procedure
Non-Conformance Register
Customer Satisfaction
Non-Conformance Register
QMS Processes & Procedures
Review of Suppliers
Review of Planning, Risks
& Opportunities
Customer Complaints
Outputs to Management Review
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9.2 Uncontrolled when printed Page 25 of 33...
Performance Evaluation:-
Internal Audit
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Internal Audit
Alias Business Systems Ltd
QMS Audit by Certification Body
No
Yes
Non-Conformity Found
QMS Audit Plan
Internal Audit Report
Outputs to Management Review
Internal Audit Procedure
Raise Non-Conformance
Report
QMS Internal Audit
Internal Audit
QMS Home Page
Non-Conformance Report
<< Performance Evaluation
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Performance Evaluation:-
Management Review
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Management Review
Alias Business Systems Ltd
Determine Corrective
Action
No
Yes
Actions Required
Management Review Schedule
Management Review Records Management
Review
Management Review
Procedure
Management Review Agenda
Management Review
QMS Home Page
Outputs to Continual Improvement
Outputs to Planning of Changes
<< Performance Evaluation
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Improvement:-
Opportunities for Improvement
Revision: Date:
ISO9001:2015 Quality Management System
01/01/2017Sample
Opportunities for Improvement
Alias Business Systems Ltd
QMS Home Page << Improvement
Opportunities for improvement
Outputs to Continual Improvement
Management Review
Product Development
Quality Objectives Internal Audits Analysis of Data
Opportunities for Improvement
Opportunities for Improvement
Procedure
Outputs to Planning of Changes Non-Conformity &
Corrective Action
Outputs to Management Review
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Improvement:-
Non-Conformity & Corrective Action
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Non-Conformity & Corrective Action
Alias Business Systems Ltd
QMS Home Page
Undertake Root Cause Analysis
Non-Conformance Register
Identify Corrective Action
Raise Non-Conformance
Report
Implement Corrective Action
Review Actions for Effectiveness
Close Non-Conformance on Register
No
Yes Actions Effective
Non-Conformity Identified
Record Actions on Non-Conformance
Register
Non-Conformity & Corrective
Action Procedure
Outputs to Management Review
Outputs to Planning of Changes
<< Improvement
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Improvement:-
Continual Improvement
Revision: Date:
ISO9001:2015 Quality Management System
Sample 01/01/2017
Continual Improvement
Alias Business Systems Ltd
QMS Home Page
Management Review
Opportunities for Improvement
Quality Objectives Internal Audits Analysis of Data
QMS Continual Improvement
Continual Improvement
Procedure
Outputs to Planning of Changes
External Audit
Inputs to Continual
Improvement
Outputs to Management Review
Non-Conformity & Corrective Action
<< Improvement
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QmsRevLog Uncontrolled when printed Page 30 of 33...
QMS Front Page Front PageQMS Home Page Home PageContext of the Organisation:- Contents & StructureLeadership:- Contents & StructurePlanning:- Contents & StructureSupport:- Contents & StructureOperation:- Contents & StructurePerformance Evaluation:- Contents & StructureImprovement:- Contents & StructureContext of the Organisation:- Our Organisation & Its ContextContext of the Organisation:- The Needs & Expectations of our Interested PartiesContext of the Organisation:- The Scope of our Quality Management SystemContext of the Organisation:- Our Quality Management System & Its ProcessesLeadership:- Leadership & CommitmentLeadership:- Quality PolicyLeadership:- Organisational Roles, Responsibilities & AuthoritiesPlanning:- Actions to Address Risks and OpportunitiesPlanning:- Quality Objectives & Planning to Achieve ThemPlanning:- Planning of Changes Support:- ResourcesSupport:- Resources Internal & External Resources ProcedureSupport:- Resources People Support:- Resources InfrastructureSupport:- Resources Data Backup & Restore Support:- Resources Operational EnvironmentSupport:- Resources Monitoring & Measuring ResourcesSupport:- Resources Organisational KnowledgeSupport:- CompetenceSupport:- Awareness
Revision: Date:
Sample 01/01/2017Sample 01/01/2017Sample 01/01/2017Sample 01/01/2017Sample 01/01/2017
QMS Documented Information Revision LogQMS Section QMS Document Title
7.1.17.1.27.1.37.1.3
N/A Sample 01/01/2017
01/01/201701/01/201701/01/201701/01/201701/01/2017
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SampleSampleSample
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Sample 01/01/20177.1.57.1.4
7.1.6
Sample 01/01/2017
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6.16.26.37.1
7.27.3
SampleSampleSampleSampleSampleSampleSampleSample
ISO9001:2015 Quality Management System
4.14.24.34.45.15.25.3
ISO Ref: Date
01/01/2017
Revision
01/01/201701/01/2017
Sample
Alias Business Systems Ltd
4 Sample56789
N/A
10
Sample01/01/2017
Sample 01/01/2017Sample 01/01/2017Sample 01/01/2017Sample 01/01/2017Sample 01/01/2017
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QMS Home Page Next Page >
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ISO9001:2015 Quality Management System
Alias Business Systems Ltd
Support:- CommunicationSupport:- Documented InformationSupport:- QMS Documented InformationSupport:- Operational Documented InformationOperation:- Operational Planning & ControlOperation:- Requirements for Products & Services Sales EnquiriesOperation:- Requirements for Products & Services Sales Order ProcessingOperation:- Design & Development of Products & ServicesOperation:- Control of Externally Provided Processes, Products & ServicesOperation:- Production & Service Provision Control of ProjectsOperation:- Production & Service Provision In-Process, Final Inspection & TestOperation:- Production & Service Provision Property belonging to Customers or External ProvidersOperation:- Production & Service Provision Goods Inward, Stores & Materials ControlOperation:- Production & Service Provision Technical Support & RepairsOperation:- Production & Service Provision Control of ChangesOperation:- Release of Product & ServicesOperation:- Control of Non-Conforming OutputsPerformance Evaluation:- Monitoring, Measurement, Analysis & EvaluationPerformance Evaluation:- Internal AuditPerformance Evaluation:- Management ReviewImprovement:- Opportunities for ImprovementImprovement:- Non-Conformity & Corrective Action Improvement:- Continual ImprovementUsing our QMS How to use this QMS, and what lives where in ISO9001:2015…
Revision: Date:
7.57.5
7.47.5
QMS Documented Information Revision Log
ISO Ref: Revision DateQMS Document TitleQMS Section
8.1
SampleSample 01/01/2017
01/01/2017Sample
Sample 01/01/2017Sample 01/01/2017
SampleSample
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SampleSampleSampleSampleSampleSample
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8.2.18.2.38.38.4
8.5.18.5.28.5.38.5.4
01/01/201701/01/201701/01/201701/01/201701/01/201701/01/2017
8.68.79.19.29.3
10.110.2
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QMS Home Page < Previous Page
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Revision: Date:
ISO9001:2015 Quality Management System
01/01/2017Sample
How to use this QMS, and what lives where in ISO9001:2015…
Alias Business Systems Ltd
The main sections of the QMS can be accessed by clicking on the relevant button: ---------------- The "QMS Home Page" is accessed by clicking on the green button: ----------------------------------- Navigation within each section is done using the blue buttons at the foot of each page: ---------
ISO9001:2015 is an internationally recognised standard that provides organisations with a framework for the management of quality related business activities. The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. The potential benefits to an organisation of implementing a quality management system based on this International Standard are significant and should be viewed as an investment that will underpin the continued effectiveness of the organisation.
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This Quality Management System has been developed to provide the user with a simplified method of navigating their way around its various sections, processes & procedures. Each page contains a number of "buttons" with hyperlinks that are configured to connect directly to the various parts of the system.
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Uncontrolled when printed Page 33 of 33
ISO9001:2015 Quality Management System
Alias Business Systems Ltd
Revision: Date: 01/01/2017Sample
ISO9001:2015 had been revised and its structure is based on the Plan, Do, Check, Act cycle (PDCA). This PDCA approach is reflected in the structure of this QMS. The table above shows where the quality process &
procedures for the various aspects of the organisation are located.
Act
Opportunities for Improvement
Corrective Action
Continual Improvement
Check
Business Performance
Analysis
Non-conformities
Management Reviews
Do
Sales & Marketing Design
Purchasing Materials Control
Manufacturing Inspection & Test
Projects Despatch
Service & Support
Plan
Leadership Context of our Organisation Planning Support Operation Performance
Evaluation Improvement
Our Context
Who we are What we do
Who we work for Who we work with How we do things Scope of our QMS
Planning
Risks & Opportunities And how we
plan for them
Leadership
Management Roles, Responsibilities & Authorities Quality Policy
Quality Objectives
Support
People Offices
Equipment Training
Communication Documentation
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