Download - ISO 9000:2000
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ISO 9000:2000ISO 9000:2000
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Overview of the Overview of the presentationpresentation
Why so many companies adopt ISO?Why so many companies adopt ISO? What is ISO and ISO 9000:2000?What is ISO and ISO 9000:2000? Objectives and benefits of Objectives and benefits of
ISO9000:2000ISO9000:2000 8 principles (backbone) of 8 principles (backbone) of
ISO9000:2000ISO9000:2000
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IntroductionIntroduction
There are many companies in the There are many companies in the world have already adopted to ISO world have already adopted to ISO 9000,Why?9000,Why?
Because it controls quality. It Because it controls quality. It saves money. Customers expect saves money. Customers expect it. And competitors use it.it. And competitors use it.
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IntroductionIntroduction
ISO 9000 applies to all types of ISO 9000 applies to all types of organizations. It doesn't matter organizations. It doesn't matter what size they are or what they what size they are or what they do. It can help both product and do. It can help both product and service oriented organizations service oriented organizations achieve standards of quality that achieve standards of quality that are recognized and are recognized and respected throughout the world.respected throughout the world.
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What is ISOWhat is ISO
ISOISO is the is the International International Organization for Organization for StandardizationStandardization
Established in 1947 Established in 1947 and located in and located in Switzerland Switzerland
Its members come Its members come from over 120 from over 120 national standards national standards bodies bodies
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What is ISO 9000:2000What is ISO 9000:2000
ISO 9000 ISO 9000 refers to a set of quality refers to a set of quality management standards management standards
Present guidelinesPresent guidelines Establishes a start point for Establishes a start point for
understandingunderstanding
the standardsthe standards Defines the fundamental terms and Defines the fundamental terms and
definition used in the ISO 9000 familydefinition used in the ISO 9000 family
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What is ISO 9000:2000What is ISO 9000:2000
The ISO 9000 2000 Standards The ISO 9000 2000 Standards apply to all kinds apply to all kinds of organizations in all kinds of of organizations in all kinds of areas.areas.
E.g. computing , financial services , E.g. computing , financial services , accounting , banking , accounting , banking , telecommunications , education telecommunications , education
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Objectives of ISO 9000:2000Objectives of ISO 9000:2000
Enable integration of management Enable integration of management systemsystem
like ISO9000, ISO14000, OHS18000like ISO9000, ISO14000, OHS18000 Reach stakeholders’ requirementsReach stakeholders’ requirements Enable implementation of continuous Enable implementation of continuous
improvementimprovement Simple to use and easy to interpretSimple to use and easy to interpret
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Objectives of ISO 9000:2000Objectives of ISO 9000:2000
ISO's purpose is to facilitate ISO's purpose is to facilitate international trade by providing international trade by providing a single set of standards that a single set of standards that people people everywhere would recognize and everywhere would recognize and respect.respect.
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Benefits of ISO 9000:2000Benefits of ISO 9000:2000
Improved customer satisfactionImproved customer satisfaction Reduced costs of qualityReduced costs of quality Improved productivity and qualityImproved productivity and quality Improved internal communicationImproved internal communication Improved working efficiencyImproved working efficiency Increase the competitive powerIncrease the competitive power Transparency of processTransparency of process
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Benefits of ISO 9000:2000Benefits of ISO 9000:2000
Motivate the staff of the companiesMotivate the staff of the companies Increase the credibility of the Increase the credibility of the
customercustomer Reduce the probability of error in the Reduce the probability of error in the
working processworking process
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8 principles of ISO-9000 : 2000
Customer focus System approach
Leadership
Involvement of people
Process approach
Continuous Improvement
Factual Improvement
Supplier Relationship
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Principle 1:Customer focusPrinciple 1:Customer focus
Organization depend on their Organization depend on their customercustomer
Understand current and future Understand current and future customer’s needscustomer’s needs
Meet customer requirementMeet customer requirement
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Principle 2: LeadershipPrinciple 2: Leadership
establish the purpose and direction
Provide resources
Distribute the work to the staff
Motivation policy
Correct the direction and continuous improvement
Reach the target
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Principle 3 : Involvement of Principle 3 : Involvement of peoplepeople
Involvement of people = working Involvement of people = working target + working ability + working target + working ability + working intentionintention
Actively seeking opportunities to Actively seeking opportunities to make improvementsmake improvements
Freely sharing knowledge and Freely sharing knowledge and experience in teams and groupsexperience in teams and groups
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Principle 4 : Process Approach
Defining the process to achieve the Defining the process to achieve the desired resultdesired result
Identifying and measuring the inputs Identifying and measuring the inputs and outputs of the processand outputs of the process
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Principle 4 : Process Principle 4 : Process ApproachApproach
Product
Machine Man Measurement
Materials Method Environment
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Principle 5 : System Principle 5 : System ApproachApproach
Define the system by identifying or Define the system by identifying or developing the processes that affect developing the processes that affect a given objectivea given objective
Continually improving the system Continually improving the system through measurement and through measurement and evaluationevaluation
Establishing resource constraints Establishing resource constraints prior to actionprior to action
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Principle 6 : Continuous Principle 6 : Continuous ImprovementImprovement
Continual improvement should be a Continual improvement should be a permanent objectives of the permanent objectives of the organization.organization.
Continually improving the efficiency Continually improving the efficiency of all processof all process
Increase competitive powerIncrease competitive power
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Model of ISO 9000:2000Model of ISO 9000:2000
Customerrequirement
Principle 6 : Continuous Improvement
Management
Responsibility ( 5 )
Resource
management ( 6 ) Measurement, analysis
and improvement ( 8 )
Product
Realization ( 7 ) product
inputoutput
Information flow
Value increment activity
Satisfactioncustomer
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Use of ISO 9000as Continuous Use of ISO 9000as Continuous improvementimprovement
Plan•What to do?•How to do it?
Do•Do what wasplanned
Check• Did things happenaccording to plan?
Act•How to improvenext time?
Deming’s wheel (P.D.C.A)
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Principle 7 : Factual Principle 7 : Factual approachapproach
Effective decisions are based on the Effective decisions are based on the analysis of data and informationanalysis of data and information
Make sure the organization have Make sure the organization have accurate information and dataaccurate information and data
Make decisions and taking the action Make decisions and taking the action based on the results of logical based on the results of logical analysis balance with experience and analysis balance with experience and intuitionintuition
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Principle 8 :Supplier Principle 8 :Supplier RelationshipsRelationships
An organization and its suppliers are An organization and its suppliers are interdependent, and a mutually interdependent, and a mutually beneficial relationship enhances the beneficial relationship enhances the ability of both to create valueability of both to create value
Select the supplier carefullySelect the supplier carefully Create clear and open Create clear and open
communication with suppliercommunication with supplier
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ConclusionConclusion
Many benefits if the companies carry Many benefits if the companies carry out ISO9000:2000out ISO9000:2000
Need great innovation Need great innovation
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ReferenceReference
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THE END