Download - Is Your Company Complacent?
SOMAmetrics Business Consultancy
Is your company
complacent?
“It is what it is!”
…But is it really?
Client: “It is what it is!”
❖ no control over current situation and don’t see how things will change
❖ situation is too difficult to change - don’t want to spend time, energy, resources
❖ very political organization where “rocking the boat” is not an option
SOMAmetrics
Complacent!stagnation
hits fast and without warning
low morale
missed numbers and goals
SOMAmetrics
How to cure the disease:
1. Use a survey: ask customers and your team how the company is performing
A. SalesB. MarketingC. Customer ServiceD. Innovation
2. Compare results to find issues and gaps
What’s next?
❖ Be fearless
❖ Take responses seriously
❖ Make a plan to address challenges
❖ Focus on most impactful issues first
❖ Do these surveys quarterly
❖ Become a high performance organization
The Author - Alicia Assefa
❖ Over 25 years of Telebusiness and Sales Management Experience
❖ Her experience at over 50 companies has helped her to create a set of field tested best practices.
❖ Chief Operating Officer at SOMAmetrics, a business consultancy.
❖ Please email her with any questions or inquiries: [email protected]
❖ www.somametrics.com
❖ 510.206.9263