Download - IP Office Presentation
1© 2007 Avaya Inc. All rights reserved.
Avaya IP OfficeAvaya IP OfficeDelivering Intelligent Communicationsto Small Medium Enterprises
2© 2007 Avaya Inc. All rights reserved.
Main Menu
Introduction to IP Office
IP Office Platform Models
IP Office as a Voice Platform
IP Office as a Messaging Solution
IP Office as a Conferencing Solution
IP Office Productivity Applications
– Including Unified Communications
IP Office Voice Networking
IP Office as a Contact Center Platform
IP Office Management & Administration
3© 2007 Avaya Inc. All rights reserved.
Introduction to IP OfficeIntroduction to IP Office
4© 2007 Avaya Inc. All rights reserved.
Agenda
Avaya IP Office – a proven solution
Benefits of Convergence
IP Office - family overview
IP Office - platform overview
Ease of Management
SIP for the Small Business
Partnerships for the Small Business
Summary
5© 2007 Avaya Inc. All rights reserved.
Avaya IP Office Serves Small Business SuccessfullyA Proven Solution with Market Momentum
130,000 Systems shipped Millions of customers served worldwide
Across all types of businesses
130,000 Systems shipped Millions of customers served worldwide
Across all types of businesses
“Twelve months ago, we were failing to answer any calls in less than 30
seconds.Now, 89% are handled in this time. Back in 2004, only 10% of all calls
were even answered at all, now, we are unlucky if we lose even 1% of
calls. Toby Selix, CIO, Blood Diagnostics, Inc.
6© 2007 Avaya Inc. All rights reserved.
Award-Winning Avaya IP Office
Best In Test,Best In Test,April 2004April 2004
Ranked Avaya’s SMB IP-PBX #1 overall
February 2004
Presented Avaya with 2003
Market Leadership Award for Total Asia Pacific iCRM
January 2004
"CRM Excellence" Award
2004
2006
2006
2007
2004
7© 2007 Avaya Inc. All rights reserved.
Benefits of IP Telephony & Convergence
IP offers new ways of working:
– Integrating the phone into business systems
– Home-workers, remote work staff
– Virtual enterprise
Reduced costs of ownership:
– Single cabling infrastructure for voice & data
– Single point of administration & remotemaintenance via LAN, WAN or RAS
– Multiple single-skilled support personnel replacedby single multi-skilled voice/data staff
– Reduced moves/adds/changes via dynamic IP addressing
Optimisation of ISDN & WAN leased lines:
– One link to public network saves rental costs
– Dynamic bandwidth allocation for voice & data
– Reduced costs via VoIP – voice travels ‘‘free’’ on the data link
8© 2007 Avaya Inc. All rights reserved.
The IP Office Family
IP Office 500
Up to 1000 extensions, 8 T1s,Analog Trunks, and SIP Trunks
9© 2007 Avaya Inc. All rights reserved.
IP Office: The Fundamentals
Core SoftwareKey/Hybrid/PBX
2-1000 Extensions
Internet Access Router
ISDN SIP & Analog Trunks
LAN Switch Ports
Remote Access Server
Firewall
H.323 Gateway &
Gatekeeper
Internet Access Router
VPN Support
ApplicationsUnified CommunicationsAuto AttendantVoice MessagingUnified MessagingOperator PositionsContact CenterCustomer ManagementConferencingCall RecordingCall AccountingText-to-SpeechIP TelephonyComputer TelephonyIVR
10© 2007 Avaya Inc. All rights reserved.
IP Office: Extensive Applications
SoftConsole
VoiceMail Pro
Manager
Queue Manager
Conferencing
System Status
Compact Contact
Center
Unified Messaging
Phone Manager
11© 2007 Avaya Inc. All rights reserved.
Application “Product Tours” – Self Help for the End User
Selected from the “Help”menu in the application
As mouse moves over regions on screen, explanations appear –similar to Tool Tips
Tours available for
– Phone Manager
– SoftConsole
– VoiceMail Pro
– Conferencing
– Customer Management
– Call Recording
– Manager
12© 2007 Avaya Inc. All rights reserved.
IP Office Management & AdministrationEase of use:
Single Management interface for PBX, voicemail and data routing
Intuitive Windows-based console
On-line Tutorial Documentation
Designed to minimize skill-set required reducing administration costs
Remote Management: One console can manage multiple sites
Off-line & remote programming (LAN, WAN or via analog modem)
Proactive SNMP polling for remote administration
Forced back-up for disaster recovery
Automated software recovery
Audit Trail
Password protected & User defined rights
Remote feature activation
13© 2007 Avaya Inc. All rights reserved.
IP Telephony – LAN & WANAvaya IP Office offers:
– Integral H.323 Gatekeeper
– Integral H.323 Gateway
Avaya IP Office supports DiffServ to enable QoS over the WAN
LAN Switch can set 802.1p on IP Office LAN ports
Simplifies the deployment of new convergence technology
IP Office is also compatible with industry standard layer 2/3 switches
Also complementary to Avaya Secure Gateways for security
IP Phones
Avaya IP Office + LAN Switch
IP Phones
IP Public orPrivate Network
Avaya IP Office + LAN Switch
14© 2007 Avaya Inc. All rights reserved.
And it has lots of added value:And it has lots of added value:Networking transparency
Audio Control Conferencing
Remote worker solutions
CTI & ISV Developers Program
IP Telephony
VoIP Gateway & Gatekeeper
VPN support
Desktop Communications Solutions
Robust Messaging
Conditions-based Auto Attendant
Unified Messaging
Personal Numbering
Contact Center
Data Hub
WAN edge device
Remote Access Server
DHCP Server
Firewall
Router
Internet access
RIP-2 protocol support
IP Office Summary
It’s a simple solution for any SME Business:
ISP
ISDN dial-up, Leased-line
or xDSL
InternetAccess
Network Server
Remote Office Router
Remote Office
WAN
InternetAnalog Modem
ISDN TAISDN Router
Mobile Phone
Remote AccessServer
ISN, T1 GSM, TDMACDMA
15© 2007 Avaya Inc. All rights reserved.
IP Office Platform ModelIP Office Platform Model
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Agenda
IP Office 500 details
Optional Hardware
17© 2007 Avaya Inc. All rights reserved.
IP Office 500 Detailed Technical Information
External relay driver output
Internal/External Music-On-Hold (supports 4 sources; 3 internal/1 external)
Hardware-based and Software-based data compression
Router/ Internet Access/ Firewall/ DHCP server/ RIP-2 support/ VPN support with L2TP or IPSec
Remote Access Server
Up to 1000 combined analog, digital and IP endpoint support (8 expansion modules)
Trunk Interface possibilities: ISDN-PRI/E1/T1, ISDN-BRI, Analog, SIP
Applications: 64 party Conferencing, Meet-Me Conferencing, Messaging, Contact Center, Unified Communications, etc.
2 x 10/100Mbps LAN Switch ports (Layer 3)
48 data channels
Native VoIP: requires Voice Compression Module (up to 128 VoIP compression channels)
18© 2007 Avaya Inc. All rights reserved.
Compact Flash (Embedded
Messaging, Music On Hold)
Up to 8 expansion modules
LAN/WAN (Ethernet)
Smart Card for feature key
External Relay control
External Music on Hold
Universal slot interface (4)
IP Office 500 Detailed Technical Information
19© 2007 Avaya Inc. All rights reserved.
Avaya IP Office 500Flexibility, Priced Right
*Not available in North America
TAKE A LOOK UNDER THE HOOD
Range of interface modules:– Base cards
• 8 Port Digital Station• 2 Port Phone Station• 8 Port Phone Station• 32 Channel VCM Module • 64 Channel VCM Module
Variety of Trunk ‘Daughter cards’ Fit securely on top of a base card in the same slot Saves valuable real estate & cost
– 4 Port Analog Trunk Module– 2 or 4 Port BRI*
(4 or 8 channels)
• Secure ‘Smartcard’ for operation and Licensing
20© 2007 Avaya Inc. All rights reserved.
Avaya IP Office 500Start With What You Need…
And easily add as you grow
A range of expansion modulesto add capacity as your business grows
– Digital handsets, analog devices(faxes, modems etc), analog trunks
21© 2007 Avaya Inc. All rights reserved.
IP Office 500 – System CapacitiesControl unit Extension Capacity 32
Digital Station (DS) Ports 24
Analog Phone (PHONE) Ports 32
System Extension Capacity 1000
Digital Phones only 264
Analog Phones only 272
IP Phones only 500
Max IP500 Trunk Capacity 264
Analog trunks (control unit / maximum) 16 / 144
BRI trunks 32
T1/E1 trunks 192/240
SIP trunks 128
Maximum voice compression channels 128
Messaging & Conferencing capacity
Embedded Voicemail 4
VoiceMail Pro 30
Conferencing 64
22© 2007 Avaya Inc. All rights reserved.
IP OfficeIP Office
23© 2007 Avaya Inc. All rights reserved.
Agenda
Choices of End Points
– Desktop
– Wireless
24© 2007 Avaya Inc. All rights reserved.
Telephones At-A-Glance
* Regional availability
Avaya IP Office - Analog Telephone supportAnalog Telephones and Fax machines (industry standard)
InterQuartz* Analog phones
Avaya IP Office - Digital Telephone supportAvaya 2400, 4400*, 5400, 6400 and T3* series Digital Telephones
Avaya IP Office – IP Telephone SupportAvaya 4600, 5600, and T3* series IP Telephones
VPN Phones for remote workers
Avaya IP Office – Screen phonesSupports Phone Manager PC Softphone
Avaya IP Office - ISDN Extension supportSupport for up to 8 BRI loops for video-conference, Group 4 faxor ISDN terminals
Avaya IP Office – Wireless/DECT Telephone supportAvaya 3616, 3641, and 3645 Wireless Telephones
Avaya 3701/3711 IP DECT Telephones (EMEA & APAC); 3711*
Avaya 3810*
25© 2007 Avaya Inc. All rights reserved.
Everyday Profile
“I work with a number of communication devices, and the phone is another tool on my desk that needs to be straight-forward to use for everyday tasks.”
Examples: Engineer, Accountant
For the casual telephone user with basic telephony needs
– Office clerk, sales person, for small office or cubicle, retail location
Larger display with common fixed feature keys including Hold, Transfer, Conference, Message Waiting indicator, Volume, Hearing aid compatible and more!Two-way speakerphoneSpeed Dial and Call LogHeadset supportWall mountable
Telephone models include:• 1400 TDM• 1600 IP• 9500 TDM• 9600 IP
* Regional availability
26© 2007 Avaya Inc. All rights reserved.
Ideal for the executive user with high calling volumes
Largest display, including backlit models for improved contrast
Color display model available
Additional programmable buttons, greater number of speed dials and call log entries
IP phones web browser capable
Executive Profile
I am constantly on the phone, often handlingmultiple calls, must always be connected and am often mobile. Rich, yet easy to use, communications capabilities are essential to me.”
Examples: Sales Executive, Banker, Lawyer, Project leader
Telephone models include:• 1400 TDM• 1600 IP• 9500 TDM• 9600 IP
* Regional availability
27© 2007 Avaya Inc. All rights reserved.
Receptionist/Assistant Profile
“I answer phones and manage calls for many people as a significant part of my job, and need to be fast and efficient in connecting the right callers to the right people.”
Examples: Executive Assistant, Receptionist
Designed for receptionists, executive assistant or department manager
Largest display, including backlit options for improved contrast
Color display model available
Easy “one touch” access to many capabilities for efficient call handling
Expansion Module support for quick, at-a-glance status information
Headset support
Telephone models include:• 1416 with DBM32• 1616 with BM32
* Regional availability
28© 2007 Avaya Inc. All rights reserved.
Delivering Intelligent Communicationsto Small and Midsize Businesses
Avaya IP Office
Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
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