INNOVATION IN THE
PUBLIC SECTOR BY SHOKHZOD YAKUBOV MON. 29TH NOVEMBER 2010 FH SÜDWESTFALEN
WHAT IS IT? WHY IS IT IMPORTANT? HOW IS IT DIFFERENT?
WHAT ARE THE BARRIERS?
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CONTENTS DEFINITION IMPORTANCE BARRIERS CASE STUDY
WHAT IS INNOVATION IN THE PUBLIC SECTOR
DEFINITION
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- G. MULGAN
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– NEW IDEAS THAT WORK
INNOVATIONS
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COST PRESSURE RISING PUBLIC NEEDS ENVIRONMENTAL CHALLENGES TECHNOLOGICAL ADVANCE PRIORITIES OF POLITICIANS
INNOVATION DRIVERS IN THE PUBLIC SECTOR
ARISE FROM:
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SERVICE PROCESS
ADMINISTRATIVE SYSTEM
CONCEPTUAL RADICAL
EXAMPLES OF INNOVATION:
CHANGE IN MANUFACTURING SERVICES/PRODUCTS
e.g. HEALTH CARE AT HOME
NEW POLICY INSTRUMENT; CHANGE IN POLICY NEW SYSTEM OR FUNDAMENTAL CHANGE IN CURRENT SYSTEM
CHANGE IN OUTLOOK OF ACTORS
CHANGE OF BELIEF SYSTEMS OR RATIONALITIES
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PRODUCT/SERVICE TECHNOLOGICAL
PROCESS ORGANIZATIONAL
CONCEPTUAL INSTITUTIONAL
INNOVATION CATEGORIES ACCORDING TO BEKKERS:
EMERGENCY WARNING VIA MOBILE DEVICES
HEALTH CARE AT HOME
AUTOMATED TAX ASSESSMENT
SHARED SERVICE CENTRES
NEW PUBLIC MANAGEMENT CONCEPT
DIRECT DEMOCRACY
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TOP CHANGE IS DRIVEN THROUGH THE DELIVERY
SYSTEM BY PRESCRIPTION, REGULATION AND SUPPORT DOWN
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BOTTOM ORIGINATES WITHIN THE DELIVERY SYSTEM; GOVERNMENT FACILITATES THE DEVELOPMENT AND DIFFUSION
UP
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PRIVATE PUBLIC
PRIVATEVSPUBLIC
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PRIVATE SECTOR PUBLIC SECTOR
ORGANISING PRINCIPLES PURSUIT OF PROFIT; GROWTH OF REVENUES & MARKET SHARE
ENACTMENT OF PUBLIC POLICIES.
ORGANISATIONAL STRUCTURES
MANY SIZES; OPTIONS FOR NEW ENTRANTS.
COMPLEX SYSTEM CONFLICTING TASKS
PERFORMANCE METRICS RETURN ON INVESTMENT MULTIPLE PERFORMANCE INDICATORS AND TARGETS: POLITICAL, SOCIAL, ETC
MANAGEMENT ISSUES AUTONOMIC OR LIMITED TO BUDGET. SHAREHOLDERS & ETC; REWARDED WITH BENEFITS AND PROMOTION.
MANAGERS ARE UNDER HIGH LEVELS OF POLITICAL SCRUTINY; CONSIDERABLY LOWER MATERIAL BENEFITS
RELATIONS WITH END-USERS
CONSUMER OR INDUSTRIAL MARKETS; VARY IN LEVEL OF INTIMACY
GENERAL PUBLIC, TRAD. SEEN AS CITIZENS,
RELATIONS WITH SUPPLY CHAINS
FIRMS ARE PARTS OF SUPPLY CHAINS; LARGER FIRMS ORGANISE AND CONTROL THESE CHAINS:
DEPENDENT ON PRIVATE SUPPLIERS; VERY IMPORTANT MARKET FOR MANY FIRMS.
Source: Don Scott-Kemmis, (2009), The Challenge of Sustaining Innovation in the Public Sector
WHY IS INNOVATION IN THE PUBLIC SECTOR IMPORTANT
IMPORTANCE
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HOMOGENEOUS STRATIFIED BY CLASS
STATIC CONVENTIONAL
LAST CENTURY
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THIS CENTURY
DIVERSE MULTIPLY STRATIFIED
MOBILE VARIETY OF LIVING ARRANGEMENTS
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INCREASE EFFICIENCY REDUCE COSTS IMPROVE OUTCOMES
INNOVATION HELPS TO
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BARRIERS
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RIE BAR
RS LACK OF COMPETITION RISK AVERSE BEHAVIOUR BUREAUCRATIC CONSERVATISM UNRESPONSIVE WORKFORCE
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RIE BAR
RS ASSESSMENT PRACTICES DEVELOPING AWARENESS
BENCHMARKING INNOVATION CASE STUDIES
LEARNING-ORIENTED EVALUATION
A FEW EXAMPLES OF INNOVATION IN THE PUBLIC SECTOR
CASE STUDY
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e.g.
EXPANDED PARTICIPATION IN HIGHER EDUCATION
NEW MODES OF SERVICE DELIVERY + ESTABLISHED TECHNOLOGIES
OPEN ENTRY POLICY
THE LARGEST PROVIDER OF PART-TIME HIGHER EDUCATION IN UK
ACKNOWLEDGED WORLD LEADER IN DISTANCE EDUCATION
THE OPEN
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THE UNITED KINGDOM UNIVERSITY
NURSES + TELEPHONES GIVING ACCESS TO HEALTH AND HEALTH CARE ADVICE
OLD ELEMENTS + NEW WAYS
MIGRATION PATH TO INTERNET
SIDE-EFFECTS: DID ADD ON OR TAKEN OFF PRESSURE ON OTHER PUBLIC SERVICE?
NHSDirect
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THE UNITED KINGDOM
MOBILE COMMUNICATION PAYMENTS THROUGH A THIRD PARTY
PAYMENTS MADE WITH CASH; QUICK AND EASY
ANY AMOUNT; NO COMMISSION
WITH INCREASED POPULARITY AMOUNT OF SHOPS ACROSS THE COUNTRY ALSO IS STILL RISING
AFTER A YEAR OF OPERATION NEARLY 90% OF PAYMENTS ON TELECOMMUNICATION SERVICES, AS WELL AS GAS, ELECTRICITY, HEATING AND WATER SERVICES WERE HANDLED BY PAYNET
PAYNET
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UZBEKISTAN
END OF
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PRESENTATION THANK YOU
FOR LISTENING