Contents:• Research – Crossings Café• Timing results• Employee Survey

Decio Commons

Very overcrowded in-between classes and especially between 11-2 when the sandwich bar is open

Line for sandwich bar gets in the way of cash register and other areas of the café

Not much seating Good set-up for group collaboration with round

tables and for doing individual work on the side tables and bar stools

Initial Research Overview

Very popular Much more spacious Lots of seating - tables, couches, chairs Study space/eatery - about half and half Most crowded on Thursdays between 9 &

10:30 and everyday between 11:45 & 1 –employee observation

2 big tv's - eating side it's on and study side it's off

Not much seating Not enough space for thru-traffic More traffic during breakfast time

Geared more towards eating than just studying – all tables

2 checkouts – one for sandwiches, one for other items

Outside seating A lot of space Sandwich bar open until 2:30 Salad bar Seemingly more faculty than students

The law school does seem to have better specials as well. To be fair, the law school café has a much better facility and more room to work with. This is why they can make a Panini and special everyday. Other than that, they are pretty much the same.”

“Well the Law School cafe doesn't get as busy as Café Commons. But I find the food is much better. The sandwich stuff is the same but the law school always has a Panini of the day in addition to another special. The Paninis are always a big seller and are delicious. Café Commons tends to do the Paninis once a week, as the special, on Friday.

~ From Café Commons’Employee Survey

Initial Research Insights and Conclusions

• Primary issue with Café Commons is overcrowding

• Sandwich bar line and payment line block traffic and run into each other

• Correlation between space (for both seating and purchasing) and popularity

Contents:• Observation Plan• Online Portfolio Link• Café Commons Waiting Time Results• Sample Observation Day• User Survey

Online Portfolio:

• Field NotesSummary

• Sample observationday

• User observationphotos

• Observation analysis• Resulting design

objectives

Found at: http://tomtomkylejordannicole.ning.com/

•Average Waiting Time: 7.29 min. (out of 17 trials)

• Longest Waiting Time: 15 min.

• Time of Day: Lunch

• Shortest Waiting Time: 1 min.

• Time of Day: Breakfast

Contents:• Mind Map Sample• Brainstorming Sketches• Final Idea Sketches

Mind

Mapping

Contents:•

http://tomtomkylejordannicole.ning.com/

•photo albums Refining