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WH AT IS AN INDUCTION
PROGRAM?
BASICALLY MEANS, WE HAVE PUT OUR TRUST IN AN INDIVIDUAL AND HIREDHIM/HER«««««NOW WHAT?
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WHY DOES ANY COMPANY NEED AN INDUCTION PROGRAM ?
HOW DOES IT BENEFIT A COMPANY ?
HOW DOES IT BENEFIT ANEMPLOYEE?
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OBJECTIVES OF AN INDUCTION PROGRAM
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IS THERE A SPECIFIC INDUCTIONPROGRAM THAT CAN BE USED FOR EVERY INDUSTRY AND PERSON?
DOES THE SAYING ³TRUE FOR ONE TRUE FOR ALL´ APPLY TO INDUCTIONPROGRAMS?
WHAT DO WE DO TO MANAGE ABOVESITUATIONS?
USUAL TECHNIQUE USED FOR INDUCTION?
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I NDUCT I ON
PROCEDURE
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1. Reception
2. Site geography and facilities
3. Heath and safety
4. Pay
5. Other conditions, benefits andemployment policies
INDUCTION CHECKLIST
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1. Reception
Initial reception
Initial documentation
Bank account details
Next of kin Issue of :
ID/security pass
Car park permit
Staff handbook
Introduction to supervisor or manager
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2. Site geography and facilities
General tour of the site Cloakrooms and lavatories Staff canteen and vending machines
Car/motor cycle/bicycle parking Notice boards Employee¶s work location
Fire exits First aid room/first aid boxes
Time recording equipment Issue of equipment Protective clothing Pager/mobile phone
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3. Health and safety
Fire and emergency drills
Security alerts
General safety rules
Specific hazards (e.g. toxic chemicals0
Smoking regulations
Accident procedures
H ygiene regulations
Introduction to workplace safety representative
Introduction to workplace first-aider
Occupation health service
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4. Pay
Pay system
Basic pay
Bonus schemesGrading/job evaluation
Allowances (shift, overtime, standby, etc.)
Deductions (savings schemes, etc.)
Explanation of payslip
Method of payment
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5. Other conditions, benefits andemployment policies
Attendance : hours of work, flexitime, meal/rest Breaks Leave : entitlement, notification Sick pay : notification of absence, entitlements Extra-statutory holidays Pension scheme and life assurance Company cars Expenses : entitlements and claims procedure Private medical/dental insurance
Staff purchase/discounts etc. Maternity/paternity leave
y «.CONTD
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Contd«
Company loans (season tickets, mortgages, etc.) Any flexibility in choice of benefits Social sports, fitness facilities
Counseling and welfare scheme Disciplinary rules and procedure
Grievance procedure Equal opportunity policy
Alcohol/substance abuse policy
Disability policy and equipment Anti-harassment/bullying policy and procedure Customer care and contact policies and procedures
Code of conduct (organizational ethics, anti-corruption, etc.)
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A SPECIAL MENTION OFORIENTATIONS?
ARE ORIENTATIONS ANDINDUCTIONS THE SAME THING ?
WHY DO YOU NEED ANORIENTATION ?
WHAT KNOWLEDGE DO YOU WANT TO IMPART IN ANORIENTATION?
ORIENTATIONS
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Orienting Employees
y Employee orientation
A procedure for providing new employees with basic background information about the firm.
y
Orientation content Information on employee benefits
Personnel policies
The daily routine
Company organization and operations Safety measures and regulations
Facilities tour
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Orienting Employees (cont¶d)
y A successful orientation should accomplish fourthings for new employees:
Make them feel welcome and at ease.
Help them understand the organization in a broad sense. Make clear to them what is expected in terms of work and
behavior.
Help them begin the process of becoming socialized into thefirm¶s ways of acting and doing things.
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SOME CASES WHEN INDUCTION BECOMESESSENTIAL
anyone in a new work situation
who has special needs at work
employees returning after long-term illness, maternity leave
service abroad
employees in work experience placement.
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y BLUNDERS
COMMITED BY ORGANIZATIONS
y OH NO!WHAT
WENT WRONG?
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IF THE NE W RECRUIT IS THINKING
y ³ H OW D I D I LAND UP I N T HIS JUNKYARD´,
IF THE ORGANIZATION STARTS THINKING AFTER SOME TIME,
y ³ FROM W H ERE D I D T H E H R DEPARTMENT
F I ND S UC H A MORON TO WORK H ERE ́
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y Day 2.
Marketing Channel Manager
- Marketing Segmentation- Marketing Activities
Brand Manager:- Brands, Packs, Characteristics- Marketing promotions
Finance
A/R Finance Specialist:- Accounts Receivable- Credit Limits- Credit Days- Finance Procedures
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y Day 3: Salesmen:- On Route with experienceSalesmen- Customer Calls
- Sales Presentations- Merchandising, Positioning- Finance Settling
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SAMPLE INDUCTION CHECKLIST FOR ALL YOU ASPIRINGHR MANAGERS
ref general organization
induction training checklist where when
person
responsible
done
(when)
check or
evaluation
follow-up query, comments
or action
Food and drink, catering
Smoking areas and policy
Timings and induction training overview
Organizational history and background
overview
Ethics and philosophy
Mission statement(s)
Organization overview and structure
Local structure if applicable
Departmental structure and interfaces
Who's who (names, roles,
responsibilities)
Site layout
Other sites and locations
Dress codes
Basic communications overview
Facilities and amenities
Pay
Absenteeism and lateness
Holidays
Sickness
Health insurance
Pension
Trades Unions
Rights and legal issues
Personnel systems and records overview
Access to personal data
Time and attendance system
Security
Transport and parkingCreche and childcare
Grievance procedures
Discipline procedures
Career paths
Training and development
Appraisals
Mentoring
Awards and Incentives
Health and Safety, and hazard reporting
Physical examinations, eye test etc.
Emergency procedures, fire drill, first aid
Accident reporting
Personal Protective Equipment
Use, care, and issue of tools and
equipment
Other housekeeping issues
General administration
© alan chapman 2005. A f ree resource from www.businessballs.com. Not to be sold or published. Sole risk
with user. Further induction training guidance on website.
(Add and amend items to suit the situation. See the notes in this Excel sheet - mouseover cells with red triangle.)
induction training checklist
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Goodbye in Spanish
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Goodbye in Deutsche
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Goodbye in French
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Farewell
y ³The act of departing politely´
y ³An acknowledgment or expression of goodwill at
parting´
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Phases of Farewell
y Decision Making Employee and HR involvement
y Handover/Backup Resource Creation Line Manager, Employee and backup resource involvement
y Final Farewell
Final handover of logical & physical access instruments(Access
cards, User IDs, Passwords, etc) Last is the farewell letter, speech & party.
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Tips for a farewell email/letter
y SUBJECT LINE Over and Out Good tidings
y BEGIN W ITH ³AS MANY OF YOU KNO W ́
Acknowledge that many people already know
y WH Y YOU ARE LEAVING Give reasons Don¶t leave your colleagues guessing
y RECOUNT YOUR W ORK AT THE COMPANY ³experience has been rewarding in many ways´ ³accomplished a lot together´ ³appreciated the time we spent together´
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Tips for a farewell email/letter contd«.
y CONTACT INFORMATION
Email, Mobile no, etc.
Ex-employee witness protection programme (No info)
y SIGN-OFF Regards, W armest regards
y LENGTH OF EMAIL
Brevity
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Dear Friends & Colleagues ± As many of you know, today is my last day with Identrus. On Monday, I start
my new job as a Product Manager for Pay By Touch, a company which offers biometricidentification of consumers at the checkout of retailers. For me, the opportunity to movemore into a product role has been something of interest for a while, so I¶m looking forward totackling that challenge. Pay By Touch is located here in San Francisco.
I joined eFinance way back in October 2000, and have many fond memoriesof the accomplishments there and more recently with Identrus. I want to thank all of you forthe opportunity to work together and for teaching me something about this PKI business.Things are rolling here at Identrus and I wish you the best for a very bright future!
If you need to reach me, my contact information is:[redacted][redacted]
And if you see Pay By Touch at your local retailer, give it a whirl!
Best wishes,Hutch
Sample Farewell Email
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THANK
YOU FOR YOUR PATIENCE