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Implementation of National Electronic Single Window (eSW) – Grenada’s Experience
Presented by:Lyndonna Hillaire-MarshallGrenada
June 11-12, 2013
Peer to Peer Learning Workshop ASYCUDA World - Livingstone, Zambia
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Main objectives of this session
To help create a better understanding of Electronic Single Windows, by sharing Grenada’s experience.
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OutlineOutline
• Background information on Grenada Customs Department
• Customs Modernization Initiative-how the single window operations was conceptualized
• Examples of Grenada’s Customs interface with other agencies – Interface with Licensing Authority– Interface with Grenada Bureau of Standards
• Challenges• Conclusion
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Customs Department background information
• Structure– Division of the Ministry of Finance – PS -
COC
– One major sea ports (two smaller ones)
– 8 sections – staff complement of 130
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Customs Modernisation Program
• Implementation of ASYCUDA World– One – Stop- Shop operation – interfaces
with other agencies
• Introduction of modern customs management tools – Risk Management – Post Audit
• Development of detailed Customer Service Program– Launch of The Department’s Service
Charter
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Key Features of Key Features of ASYCUDA World to support ASYCUDA World to support
eSWs eSWs
System can incorporate other agencies
Can be accessed online
Transactions in the system are done in real time
Invoices, manifest, certificates can be viewed online
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Reasons for eSWs
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Grenada Customs’ experience with other agencies
interface with ASYCUDA World
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The process
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Where are we now?
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Grenada’s experience with two agencies interface with ASYCUDA World
• Ministry of Trade – Licence operation
• Grenada Bureau of Standards
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Example 1
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1.1. The importer’s systemThe importer’s system
2.2. The Ministry of Trade’s The Ministry of Trade’s
3.3. ASYCUDA/ Customs systemASYCUDA/ Customs system
License interface through ASYCUDALicense interface through ASYCUDA
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Applicant / TraderApplicant / Trader
LicensingLicensing AuthorityAuthority
Request Request approved ?approved ?
Processing of Processing of requestrequest
YesYesNoNoInform Inform tradertrader
CustomsCustoms
IssueIssue licenselicense
Request for License Request for License in in electronic formatelectronic format
LICENCE/PERMIT PROCESSING PATHLICENCE/PERMIT PROCESSING PATH
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SET OF POSSIBLE SET OF POSSIBLE OPERATIONSOPERATIONS
• Total Write-OffTotal Write-Off• Partial Write-Partial Write-OffOff
CUSTOMSCUSTOMS
• Post-Entry-Post-Entry-AdjustAdjust• Cancel Write-Cancel Write-offoff
LICENCE/PERMITS PROCESSING PATHLICENCE/PERMITS PROCESSING PATH
SET OF POSSIBLE SET OF POSSIBLE OPERATIONSOPERATIONS
• Create newCreate new• SaveSave•DeleteDelete• SubmitSubmit
SET OF POSSIBLE SET OF POSSIBLE OPERATIONSOPERATIONS
• ApproveApprove• RejectReject• QueryQuery
• RevokeRevoke• ExtendExtend• Insp. ReportInsp. Report•View Write-Off View Write-Off StatusStatus
• AmendAmend• Re-SubmitRe-Submit• WithdrawWithdraw• Write-Off Write-Off StatusStatus
APPLICANTAPPLICANT AUTHORITYAUTHORITY
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Example 2
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Grenada Bureau of Grenada Bureau of Standards (GDBS)Standards (GDBS)
Roles• Monitoring of technical regulations for
imported products;
• To safeguard the country against the ‘dumping’ of inferior quality goods;
• Protection of health and the environment
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Bureau of Standards/Bureau of Standards/ ASYCUDA World Process ASYCUDA World Process
• Process– Importer(s) make their entries in ASYCUDA
World– Items of interest to GDBS are directed to the
appropriate lane as specified by the GDBS rules in the system• Red Lane – Physical Inspection• Yellow Lane – Document Check• Blue – Release to warehouse for further processing• Purple – Query (additional information required)
– Action is taken by GDBS– Items released/not released
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Results / BenefitsResults / Benefits
• Increased monitoring
• Operational efficiency increase (scheduling of inspections)
• Better traceability and data collection
Number of inspections
2011 2012 *
Appliances 92 116 26.1 % increase
Tyres 96 130 35.4 % increase
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ChallengesChallenges
On Customs side• Took on too much at
once strained human resources / Technical capabilities
• Lack of commitment by agencies to follow through on responsibilities
• Resistance to change – not recognizing the potential of the system
Agencies side• Concerns about the
timely accounting for the monies collected on their behalf
• Full capability of the system is not being used
• Resources (GDBS-onsite transactions)
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ConclusionConclusion
• Customs Modernization Initiative-how the single window operations was conceptualized
• Examples of Grenada’s Customs interface with other agencies – Interface with Licensing Authority– Interface with Grenada Bureau of Standards
• Challenges
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IN
GRENADA
ASYCUDA
Thank you!