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Listening Skills
Note-Taking GuidePresented by IMA Leadership Academy
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Listening Skills Webinar Note-Taking Guide 2#IMALA
OBJECTIVES
After this session, you will be able to:
Define listening and the factors that make listening difficult.
Describe the benefits of strong listening skills to you, your team, and your organization.
Identify different types of listening and when each is appropriate.
Recognize and evaluate the skills involved in listening.
Select strategies to use in strengthening your listening skills in personal and professionalsituations.
REFLECTION
What is your experience with strengthening your listening skills?
What do you hope to get out of this workshop?
#IMALA for questions/comments
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Listening Skills Webinar Note-Taking Guide 3#IMALA
WHAT IS LISTENING?
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Listening Skills Webinar Note-Taking Guide 4#IMALA
BAD LISTENERS
The Opinionator The Grouch The Preambler
The Perseverator The Answer Man The Pretender
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WHAT MAKES LISTENING DIFFICULT?
My top three challenges in listening well are
1.
2.
3.
AREAS OF LISTENING DIFFICULTIES
Id rather talk
Im distracted
Its not interesting
Im busy talking
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BENEFITS OF LISTENING
Learn more
Accomplish more
Save time
Save (or make) money
Motivate people
Other benefits:
Listening is more important than talking. Just hit your mark and believe what you say. Just listen topeople and react to what they are saying.
-Jimmy Fallon
I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn,I must do it by listening.
-Larry King
Listening is being able to be changed by the other person. -Alan Alda
One of the most sincere forms of respect is actually listening to what another has to say. -Bryant H. McGil
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TYPES OF LISTENING
Discriminative Listening Comprehensive Listening
OTHER TYPES OF LISTENING
Informational
Critical
Empathic
Appreciative
Rapport
Selective
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LISTENING IQ
Take this short quiz, developed by Marcia Zidle, to measure your listening IQ. Place a check in theappropriate column for each statement.
Statement Describes MeDoes not
Describe Me
1. Im doing several things at once while others are talking tome.
2. I have a hard time concentrating on what is being said.
3. I am annoyed when someone slows me down.
4. I think about what I want to say next rather than what is beingsaid.
5. I dont like it when someone questions my ideas or actions.
6. Im impatient waiting for the person to finish talking.
7. I give advice before the other has fully explained thesituation.
8. I tend to talk significantly more than the other person talks.
9. I dont know at the end of some conversations what it was
about.
10. Im uncomfortable and dont know what to do if the speakerexpresses emotions.
Scoring
Your score is the number of checkmarks you put under Describes me. ___________
1-3 = You appear to be a good listener but should continue to work on improving your skills.4-7 = You are doing okay but can improve.
9-10 = You need work on being a better listener.
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POOR VS. GOOD LISTENING HABITS
Poor Listening Habits Good Listening Habits
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LISTENING STRATEGIES
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MATCH YOUR SPEAKERS LANGUAGE
VisualAppear, birds-eye view, catch a glimpse of, clarify, clear-cut, dark, dress up, enlighten,examine, expose, focus, glance, glimpse, graphic, hazy idea, hindsight, illusion, illustrate,in light of, in view of, look, look into it, make a scene, minds eye, notice, obvious, outlook,perspective, picture, pinpoint, reveal, see, short-sighted, spectacle, take a dim view, tunnevision, under your nose, vague
AuditoryAudible, call, clear as a bell, clearly expressed, compose, discuss, earful, earshot,harmonize, hear, hidden message, listen, loud and clear, manner of speaking, mention,note, outspoken, remark, report, say, scream, shout, silence, sing, sound, speechless, tellthe truth, tongue-tied, tune-in, voice, well informed, word for word
KinestheticAffected, bear, boils down to, carry, cold, cool, crash, crawl, emotional, foundation, get aload of this, get in touch with, grab, grip, handle, hang in there, hassle, heated, hold, hot-headed, impact, irritate, lay cards on the table, lukewarm, motion, muddled, nail, pressure,rub, shallow, sharpen, shift, shock, slipped my mind, solid, sore, stir, stress, strike, tap,
throw, tickle, tied up, touch, wring Source: Teach Yourself NLP, by Steve Baviste
Example:
Can you give me a hand? Im having trouble grasping these concepts. They are very hard.
Which representational system is the speaker using? _______________________________
Which response would be the best way to respond using their representational system?
a.
Ill see what I can do to clarify things. Hopefully, Ill have a bright idea.b. Just hang in there. Well come to grips with it, and Ill try to get things moving for you.
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Listening Skills Webinar Note-Taking Guide 12#IMALA
LISTENING IN BUSINESS CONTEXTS
Getting to the Mandate
Understanding the Plan
Managing the Team
Executing the Plan
QUESTIONS FOR GETTING TO THE MANDATE
Why are we here?
Are there any misalignments?
Can we work with this mandate?
QUESTIONS FOR UNDERSTANDING THE PLAN
What are the specific objectives that begin to move the company toward the mandate?
What are the specific initiatives that will help achieve the objectives?
What is the timeline?
What assets are required and are they available?
What are the risks we will be facing?
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QUESTIONS FOR MANAGING THE PLAN
What capabilities do we need?
What are the team members mindsets?
What are the team members roles?
Will the assignment be food for the individuals on the team?
What are the inescapable realities?
How is the chemistry?
What are the consequences of performance?
QUESTIONS FOR EXECUTING THE PLAN
How are we making decisions?
Are we getting the right information at the right time?
How do we manage complexity?
Do we have a managerial rhythm?
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SUMMARY
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ACTION PLANNING
List things that you learned today or were reminded about good listening.
What things can you do to strengthen your listening skills?
What thing are you going to do TOMORROW to be a better listener?
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ACKNOWLEDGEMENTS
Presentation produced by: Ignite It Group (www.igniteitgroup.com)
CONTACT US
For more information about this or other programs, please contact IMA.
www.imanet.org10 Paragon Drive, Suite 1, Montvale, New Jersey 07645-1760
US (800) 638-4427 or International +1 (201) 573-9000