- 04/08/23Indonesia Telecommunications Users Group ( IDTUG ) 1
Consumer’s Perspective on Broadband Internet Performance:
Asia’s Broadband Quality of Service Experience Indicators
APECTEL 47th, BALI , INDONESIA, Wednesday, 24 April 2013
Yohanes SumaryoDirector of ICT
Indonesia Telecommunications Users Group www.id-tug.org
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What Broadband consumer want How we tested Services Gap Prices Gap Bridging consumer expectation Train of thought: Open up for universal
Broadband services
Agenda
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Communication anytime, anywhere Willingness to pay services Ability to pay services Technology agnostics
What Broadband consumer want
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How we tested – widely available test
LOCAL SPEED
INTERNATIONAL SPEED
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How we tested – automatic test(LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)
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How we tested – automatic scheduler(LirneAsia developed by Prof Timothy Gonsalves of IIT Madras)
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Throughput: useful upload/download speedLatency: delays when voice packets
transverse the networkPacket Loss: the number of packets that
does not reach the destination Jitter: uneven latency and packet loss
How we tested – Dimensions of Quality of Service (QoS)
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Services Gap
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Services GapInternational Download speed –not all promises are met
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Services GapLatency (Round trip time) – ping time to International server
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Services GapMobile Broadband – using 3G USB dongle or 3G-WiFi
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Services GapMobile Broadband – Downlod speed from International server
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Services GapMobile Broadband – Downlod speed actual vs advertised
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Services GapMobile Broadband – ping time to International server
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Services GapFixed and Mobile Broadband – Local and International download speed
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Prices GapCost of transfer in US$ per GByte of data on most common package–
published rate . International data roaming -1000x
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Bridging consumer expectation Consumer want to send more and more data at the same or even lower prices – traffic and revenue de-coupled
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Train of thoughts: Open up for universal Broadband services
Single pricing for domestic, regional or International Broadband Services
Economic vs Technological issuesInternet as one entityMultiple stakeholderRegulator concern
EXISTING REPORTING SYSTEMEXISTING REPORTING SYSTEM
BROADBAND ENABLED REPORTING BROADBAND ENABLED REPORTING
Dashboard KPI, Indikator data dan pengendalianTrend Analysis – Early Warning SystemPerencanaan kegiatan ke depanMonev
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