Download - Ian Crabtree
Knowledge – Insight - Solutions
Making Local Food a Reality – A Food Service View
Ian CrabtreeManaging Partner
Knowledge – Insight - Solutions
‘Leading solution-provider of knowledge, insight and strategic advice across all sectors
of the Food Service Market.’
Who is The Foodservice Partnership?
Knowledge – Insight - Solutions
ResearchProject Management
Delivery
Networks & Insight
Innovative
Product / Concept Development
Strategy
A unique mix of skills
Performance Improvement
Operations
Supply Chain
Marketing
Knowledge – Insight - Solutions
By both problem solving and providing proactive solutions aimed at increasing our clients’ revenue streams and profitability.
How do we operate?
Knowledge – Insight - Solutions
• 4th largest UK market• £26bn Sales• £9bn Purchases• 270,000 outlets• 10m meals pa• 35% of the food £
… and it’s Growing at 15% pa
Market Overview
Knowledge – Insight - Solutions
Market Overview
• Fragmented• Difficult to Measure• Dynamic & Inert• Lack of bespoke insight• Disciplines and Controls• ‘Big 3’ rule does not apply
…and it always imitates Retail!
Knowledge – Insight - Solutions
• Buyer, Kitchen, Finance, Marketing, Training, Production, HR, Sales … !• Food is Secondary to Core • Lack of Research / Resources• Full of Contradictions• Nature of Supplier Relationships
…it is NOT an extension of Retail!
Food Service Characteristics
Knowledge – Insight - Solutions
Convenience/ Specialist
Cafes &Coffee Shops
& Bakers
Events andFunctionCatering
Leisure &Pleasure
PublicSector
Catering
Business &Industry
Staff Feeding
BusinessOfficeService Industries
IndustryManufacturingOffshore
Education
State SchoolsNurseryPrimarySecondarySpecial
Private SchoolsPrivate BoardingPrivate Day
Further EducationUniversitiesColleges
(incl. Local Authorities)
NHS Hospitals
Private Hospitals
Care ProvidersHigh Dependency CareLow Dependency Care
PrisonsArmed ForcesWelfare OfficesPolice stationsFire stations
Accomm-odation
Hotel (excl. Budget Travel)Guest HouseB&BHoliday CampsCaravan Parks
PubsBars
Clubs
PubsNational BreweryRegional BreweryNat. IndependentReg. IndependentFreehouse
Tenanted orManaged
Wine Bars
Night Clubs
Hotel RestaurantsPub RestaurantsFine DiningDifferent Origin Rest.Quick ServiceRestaurants
Sports
SpectatorStadia / ArenaFootballRugbyRacecoursesAthleticsGreyhoundOther
ParticipatingSports & Leisure CentresHealth/Fitness ClubsSwimming PoolsSports Clubs - by type
Entertainment & LeisureDaily Visitor attractionsMuseumsGalleriesStately Homes & GardensTheme ParksZoos / Wildlife ParksWater ParksIce RinksExhibition CentresOther Tourist Attractions
LeisureCinemasTheatresBingo HallsVenuesCasinosBowling
In StoreSupermarketsHigh St RetailersDept. StoreFood CourtsShopping MallRetail ParkOutlet VillageOn-Street(incl. Furniture/Kiosks)
Branded ChainsCoffee shopsTea RoomsBakersRoadside CafesSandwich ShopsSoup Bars
Outside caterersEventsFunctionsParty
OUT OF HOME
Airlines (on-board - CPU’s)Airport terminiCoach OperatorsCoach terminiFerry OperatorsFerry terminiPort OperatorsRail OperatorsRail stationsUnderground StationsMotorway ServicesShip stores & chandlersBudget Travel Hotels
TravelCatering
Convenience- Symbols- Forecourts- CTN’s/IndependentSpecialists- Off Licences- Healthstores- Kiosks- Garden Centres
HealthcareCatering
Restaurants RetailOutlets
Local AuthorityCanteens
Civic Centres
Government Canteens
Scope of Foodservice
Knowledge – Insight - Solutions
• Profit Sector
175,000 outlets £22bn Sales
£6.15bn Purchases
• Pubs• Hotels• Restaurants• QSRs• Leisure
Market Sectors - Profit
Knowledge – Insight - Solutions
Cost Sector
90,000 outlets£2.5 – 4bn Sales£2.75bn Purchases
• Business & Industry• MOD• Education• Local Authorities• Healthcare
Market Sector - Cost
Knowledge – Insight - Solutions
• Time
• Convenience
• Provenance
• Indulgence…. and HEALTH
• Price
The Food Service Market - Trends
Knowledge – Insight - Solutions
• Market understanding is limited
• Complex market - fragmented sectors & sub-sectors
• Data is poor, often adapted to suit user / company needs
• Clouded by Organic, Health, Fairtrade, Local Provenance, Recyclable
The Food Service Market - Considerations
Knowledge – Insight - Solutions
• Who will pay?
• Business needs overide consumer needs
Key decision considerations
• Availability, continuity of supply, quality, price, cost
The Food Service Market - Considerations
Knowledge – Insight - Solutions
Downturn Effect – a lesson from the past!
1990Wrapped in cling filmHand written labelUnappetising20% of lunch time sales
1993Wrapped in Plastic Cassettes Printed labelsGreat Products40% of lunch time sales