Download - How can companies attract and retain the right customer and cultivate strong relationships
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How can companies attract customers and cultivate strong relationships?
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Build long-term relationships
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Customer Relationship Management
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Carefully manage the customer touch points
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Use Social Media
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Permission Marketing
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Customer Empowerment
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Customer Reviews andRecommendations
Imp decision factor is recommendations from consumers
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How to attract and retain customers?
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Reduce customer Defection
Keep the customer churn low
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Understanding the Retention dynamics
Satisfied customers are company’s customer relationship capital.
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Manage your customer base
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Build loyalty
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Create Tie-ups
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Win-backs
It’s easier to reattract Ex-customers
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These slides were Created by V.Sushmitha Reddy, IIITD&M Kancheepuram, during an internship by prof. Sameer Mathur, IIM Lucknow.
www.IIMInternship.com