Download - How Atlassian Makes Its Wiki Sticky
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Thursday, July 12, 2012
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Art of Collaboration
Business Intelligence Manager, [email protected]
John Rotenstein
Lessons in practical wiki husbandry
How Atlassian MakesIts Wiki Sticky
Thursday, July 12, 2012
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John Rotenstein
Thursday, July 12, 2012
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What is ʻStickyʼ
Why be ʻStickyʼ
How to be ʻStickyʼ
Topics
Thursday, July 12, 2012
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What is Sticky?
Thursday, July 12, 2012
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www.squidoo.com/quirky-shoestheanimatedwoman.com
Thursday, July 12, 2012
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Thursday, July 12, 2012
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Thursday, July 12, 2012
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Thursday, July 12, 2012
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The Sticky Web Matrix
Frequency of visit
Length of visit
Long
Long
Short
Often
Often
Rarely
Based on data from Nielsen.com (Jan 2012)
Thursday, July 12, 2012
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I’m no female robot,
I’m an email robot!
Thursday, July 12, 2012
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The Sticky Web Matrix
Frequency of visit
Length of visit
Long
Long
Short
Often
Often
Rarely
Based on data from Nielsen.com (Jan 2012)
Thursday, July 12, 2012
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Your Sticky Web Matrix
Frequency of visit
Length of visit
Long
Long
Short
Often
Often
Rarely
Thursday, July 12, 2012
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Your Sticky Web Matrix
Frequency of visit
Length of visit
Long
Long
Short
Often
Often
Rarely
How sticky is your wiki?
Thursday, July 12, 2012
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Why be Sticky?
Thursday, July 12, 2012
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• HR Manuals• Project Management• Software Development• Process Documentation• Knowledge Management• Asset Tracking
• Complete projects faster• Avoid duplicated work• Share knowledge• Collaborate on work• Find the right information
when you need it
Reasons for having a wiki...
Thursday, July 12, 2012
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Thursday, July 12, 2012
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Can you state the purpose of your wiki?
Thursday, July 12, 2012
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Atlassianʼs corporate wiki:To provide current and future staff with easy access to Atlassianʼs confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.
Atlassianʼs corporate wiki:To provide current and future staff with easy access to Atlassianʼs confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.
Atlassianʼs corporate wiki:To provide current and future staff with easy access to Atlassianʼs confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.
Atlassianʼs corporate wiki:To provide current and future staff with easy access to Atlassianʼs confidential corporate knowledge and to enable interaction amongst Atlassians worldwide.
Thursday, July 12, 2012
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✓First place to look for corporate information
✓Default place to store internal company information
✓Access daily
✓Participate weekly (comment, share)
✓Create content monthly
Measurable goals
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How to be Sticky
Thursday, July 12, 2012
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Comfort IdeasEveryday AffairsCreating ContentFinding Stuff FastNotificationsMeasurement
Thursday, July 12, 2012
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Give your wiki a friendly name
‘Zyntranet’
‘Extranet’(‘EAC’) ‘Marvin’
Thursday, July 12, 2012
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Give your wiki a friendly name
Thursday, July 12, 2012
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Brand your wiki
Thursday, July 12, 2012
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Brand your wiki
Thursday, July 12, 2012
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Thursday, July 12, 2012
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Comfort IdeasEveryday AffairsCreating ContentFinding Stuff FastNotificationsMeasurement
Thursday, July 12, 2012
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Start at the top!
Which emails can you move to the wiki?
Thursday, July 12, 2012
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Thursday, July 12, 2012
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Thursday, July 12, 2012
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Thursday, July 12, 2012
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Comfort IdeasEveryday AffairsCreating ContentFinding Stuff FastNotificationsMeasurement
Thursday, July 12, 2012
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Proj
ect
Man
agem
ent
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Mee
ting
Min
utes ✓ Use a good title for improved search results
✓ Use labels and the ContentByLabel macro
✓ @mention attendees to auto-notify them
✓ ‘Share’ the page with interested people
Thursday, July 12, 2012
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✓ Great for process documentation
✓ Include screen shots
✓ Link to other resources
Doc
umen
tatio
n
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ffeathers.wordpress.com
Thursday, July 12, 2012
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Handy Tools+
Thursday, July 12, 2012
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Handy Tools
HeadHeadBeerBeer
Thursday, July 12, 2012
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Handy Tools
Thursday, July 12, 2012
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Comfort IdeasEveryday AffairsCreating ContentFinding Stuff FastNotificationsMeasurement
Thursday, July 12, 2012
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Browser Search Bar
‣ Settings, Manage Search Engines‣ URL: yourwiki.com/dosearchsite.action?queryString=%s
‣ Install ‘glims’ or ‘KeySearch’ extension
‣ Manage Search Engines‣ Edit Keyword
‣ Edit registry settings (see instructions)
Instructions:bit.ly/go-words
Thursday, July 12, 2012
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Google Apps “Short Links”
Thursday, July 12, 2012
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Comfort IdeasEveryday AffairsCreating ContentFinding Stuff FastNotificationsMeasurement
Thursday, July 12, 2012
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Facebook emails - which is better?
Hadoop2010: Large-Scale Analytics at Facebook
Just one link
Hi Denise,
You havenʼt been back to Facebook recently. You have received notifications while you were gone.
12 photo tags
Thanks,The Facebook Team
Sign in to Facebook and start connecting
Update
To login to Facebook, follow the link below:http://www.facebook.com/in/?home.php&mid=3e9524G1G2bf7k
Lots of information
Hi Denise,You havenʼt been back to Facebook recently. There are a few things that have been happening while you were gone.
Thanks,The Facebook Team
To login to Facebook, follow the link below:http://www.facebook.com/in/?home.php&mid=3e9524G1G2bf7k
Sign in to Facebook and start connecting
Update
Thursday, July 12, 2012
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Thursday, July 12, 2012
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Automated Notifications
Thursday, July 12, 2012
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@mentions (like Twitter!)
v4.2
Thursday, July 12, 2012
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Like
Thursday, July 12, 2012
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Popular Content
✓On Dashboard
✓Many comments
✓Many ‘Likes’
✓Personalized
v4.2
Thursday, July 12, 2012
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RecommendedContent
✓Defaults to Weekly
✓Can set to Daily
✓Likes & Comments
✓Personalized
v4.2
Thursday, July 12, 2012
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Share pages with a personal note
✓Mailing lists, too!Thursday, July 12, 2012
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Personal Task List
Aggregate
Likes
Share
JIRA
MentionComment
v4.3
Thursday, July 12, 2012
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Comfort IdeasEveryday AffairsCreating ContentFinding Stuff FastNotificationsMeasurement
Thursday, July 12, 2012
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Gathering Statistics
marketplace.atlassian.com
Thursday, July 12, 2012
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Self-Query the System with SQL
Thursday, July 12, 2012
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Reward participation!
Thursday, July 12, 2012
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marketplace.atlassian.com
Thursday, July 12, 2012
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Now itʼs your turn!
Thursday, July 12, 2012
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Set measurable goals
Measure todayʼs stickiness
Implement ideas
Measure againThursday, July 12, 2012
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Thank you!
May all your wikis be sticky!
Thursday, July 12, 2012