Download - Hotel Industry ABC
![Page 1: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/1.jpg)
Hotel Industry ABCHotel Industry ABCJoyJoy
![Page 2: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/2.jpg)
Hotel TypesHotel Types
1. Inn 2. Bed and Breakfast 3. Resort 4. Motel
![Page 3: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/3.jpg)
Inn Inn
Establishments where travellers can procure food, drink, and lodging
Inn
![Page 4: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/4.jpg)
Bed and BreakfastBed and Breakfast
![Page 5: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/5.jpg)
Bed and breakfast also known as B&B, is a term, originating
in the United Kingdom, but now also used all over the world, for an establishment that offers accommodation and breakfast, but usually does not offer other meals. Typically, bed and breakfasts are private homes with only one or two bedrooms available for commercial use.
![Page 6: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/6.jpg)
Resort
![Page 7: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/7.jpg)
![Page 8: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/8.jpg)
A resort is a place used for relaxation or recreation, attracting visitors for holidays.
Resorts are places, towns or sometimes commercial establishment operated by a single company.
Such a self-contained resort attempts to provide for most of a vacationer's wants while remaining on the premises, such as food, drink, lodging, sports, entertainment, and shopping
![Page 9: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/9.jpg)
Motel Motel
![Page 10: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/10.jpg)
Entering dictionaries after World War II the word motel, a compound of motor
and hotel, referred initially to a type of hotel in Columbia, a single building of connected rooms whose doors faced a parking lot and, in some circumstances, a common area; or a series of small cabins with common parking.
![Page 11: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/11.jpg)
As the US highway system began to develop in the 1920s, long distance road journeys became more common and the need for inexpensive, easily accessible overnight accommodation sited close to the main routes, led to the growth of the motel concept
![Page 12: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/12.jpg)
ListeningListening 1. 1. listen to the tape, decide what each conversation is
about and mark (Y) where appropriate.
Commercial hotel
Resort Convention
hotel Motel
Airport hotel
Inquiry1
Inquiry2
Inquiry3
Inquiry4
Inquiry5
![Page 13: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/13.jpg)
Other TypesOther Types
Commercial hotel Convention hotel Airport hotel Resident hotel Boatel
![Page 14: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/14.jpg)
Hotel ClassificationHotel Classification All Danish hotels: associated with HORESTA have at least 40 beds have been classified on a
scale ranging from 1-5 stars. The classification scheme: based upon objective criteria, i.e. the presence
or absence of a wide range of facilities and services.
not indicative of subjective features such as atmosphere, quality of food and service, location or view.
![Page 15: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/15.jpg)
No Stars:The hotel is a member of the industry organization, HORESTA, but has chosen not to be part of the star classification.
![Page 16: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/16.jpg)
The hotel has been classed as 1 star by HORESTAnecessary furniture for staying away from home.
a wash basin in every room the hotel offers breakfast.
![Page 17: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/17.jpg)
The hotel has been classed as 2 stars by HORESTAnecessary furniture for staying away from home.
a wash basin in every room some rooms have ensuite bath and toilet
facilities Breakfast is offered.
![Page 18: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/18.jpg)
The hotel has been classed as 3 stars by HORESTAEvery room has its own ensuite bathroom
as well a work desk, TV and radio. The hotel offers access to a computer
with internet access. Larger hotels offer non-smoking rooms.
![Page 19: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/19.jpg)
The hotel has been classed as 4 stars by HORESTA The general interior decoration is of a high standard.
Rooms contain a minibar, TV with international channels and comfortable furniture. Rooms with internet.
The hotel contains a restaurant and the reception is staffed at all hours.
![Page 20: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/20.jpg)
The hotel has been classed as 5 stars by HORESTALuxurious interior.
All rooms have air conditioning, safety box and internet access.
The furniture is comfortable and of a high quality.
The hotel contains a restaurant and a staffed gym or indoor swimming pool. The reception is staffed at all hours.
![Page 21: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/21.jpg)
Issue: One single international hotel classification scheme??
Issue: One single international hotel classification scheme??
National Level: HORESTA the Danish Hotel Association The Israel Hotel Association
![Page 22: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/22.jpg)
IH&RA Position International Hotel & Restaurant
Association (国际饭店与餐馆协会 ) IH&RA believes that setting up an
international hotel classification scheme is an unfeasible and ill-founded undertaking.
Hard and fast quantitative criteria (eg room size, height of ceiling, construction standards, language proficiency, etc.) vary from country to country
![Page 23: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/23.jpg)
DialogsDialogs
Aim of the hotel business Requirements for hotel staff Management and service
![Page 24: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/24.jpg)
Saint Witz Hotel
![Page 25: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/25.jpg)
New wordsNew words
Ambition Mission Neat and smart Courteous Cooperative Hatch Essence Joint-venture Linking pin
![Page 26: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/26.jpg)
Courteous:Courteous implies courtliness and dignity:
e.g. “If a man be gracious and courteous to strangers, it shows he is a citizen of the world.” ---Francis Bacon “如果一个人对陌生人能温儒典雅,这表明他是一个世界公民” ---弗朗西斯·培根
![Page 27: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/27.jpg)
Polite:Polite implies consideration for others and the adherence to conventional social standards expected of a well-bred person: Polite暗含着关心他人和遵从有教养的人期望的传统的社会标准:
e.g. “It costs nothing to be polite.” ---Winston S. Churchill “举止文明得体是不花费本钱的” ---温斯顿 ·S·邱吉尔
![Page 28: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/28.jpg)
Cooperative: Co-: together; mutually e.g: co-exist; coauthor
Hatch: e.g: ~~ eggs ~~ a plot
![Page 29: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/29.jpg)
The Hotel IndustryThe Hotel Industry
Definition of a hotel Five most essential divisions Service and facilities provided Serving guests is an art
![Page 30: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/30.jpg)
New wordsNew words
Proprietor: One who has legal title to something; an
owner. e.g. a copy right proprietor
Feature (vt.) e.g. this new engine features high
speed and small size.
![Page 31: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/31.jpg)
Familiarity An excessively familiar or informal act;
an impropriety. E.g. Familiarity breeds contempt。 亲不敬,熟生蔑
Good fences make good neighbors. 一篱间隔,友谊常青
![Page 32: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/32.jpg)
ConsolidationConsolidation
Role-play Divide the class into 4 groups Each student writes down what he/she
thinks the interviewer is the most concerned about.
Select several pairs of students to perform a job interview, with the questions they have prepared by themselves.
![Page 33: Hotel Industry ABC](https://reader035.vdocuments.site/reader035/viewer/2022062309/568159c2550346895dc712a9/html5/thumbnails/33.jpg)
HomeworkHomework
Review the new words and phrases in this unit
Preview unit 2