![Page 1: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/1.jpg)
According to the Bureau of Labor Statistics’ Business Employment Dynamics, here’s what the survival rate looks like for business with employees:
First Year: About 80% will survive. (The most recent data shows that of the small businesses that opened in March of 2015, 79.9% made it to March of 2016.)Second Year: About 66% (two-thirds) of businesses will survive. (The recent data shows that of the small businesses that opened in March of 2014, 69.4% made it to March of 2016.)Fifth Year: About 50% (one-half) of businesses will survive. (Data shows that of the small businesses that opened in March of 2011, 51% made it to March of 2016.)Tenth Year: About 30% (one-third) of businesses will survive. (The most recent data shows that of the small businesses that opened in March of 2006, 32.8% made it to March of 2016.)
![Page 2: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/2.jpg)
Leadership Cleaned UpGoogle “Leadership” and hundreds of thousand articles will entice you with buzzwords and top 10 lists of what makes a great leader. As you read the articles, you may say to yourself…YES that is me!
I am: passionate, focused, confident, open-minded, transparent, decisive, accountable, insightful, passionate, authentic, personable, positive, persistent, generous, communicative!
How can you truly create a world-class cleaning company inspiring your employees?
![Page 3: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/3.jpg)
InspirationalGreat Leaders are truly inspirational. They run their business with their hearts and their minds. They treat their employees as human beings and not objects. Leaders care on a personal level that each employee has a safe environment to grow within the company and hopefully fulfill their dreams. That each day is a journey, a right to excel, a right to not feel judged, to be ultimately treated as you would treat yourself.
![Page 4: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/4.jpg)
"The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things." --Ronald Reagan
![Page 5: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/5.jpg)
Patrick Lencioni
![Page 6: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/6.jpg)
Two Requirements for Success
Smart Healthy Workplace Environment
Strategy Minimal Gossiping
Marketing Minimal Confusion
Finance High Morale
Technology High Productivity
Low Turnover
![Page 7: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/7.jpg)
Creating A Workplace Where Employees & Company Thrive
Building Cohesive Teams
Clarity - The Big Picture
Repeat, Repeat, Repeat, Repeat, Repeat, Repeat
Reinforcing the purpose of your company
![Page 8: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/8.jpg)
Building Cohesive Teams - Trust Rules!
![Page 9: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/9.jpg)
Building Cohesive Teams - Conflict Resolution
Artificial Harmony * Constructive * Destructive * Mean Spirited Personal Attacks
![Page 10: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/10.jpg)
Building Cohesive Teams - Commitment
![Page 11: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/11.jpg)
Building Cohesive Teams - Accountability
![Page 12: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/12.jpg)
Conflict vs Accountability
Conflict is about issues and ideas
Accountability is about performance and behavior.
![Page 13: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/13.jpg)
Building Cohesive Teams - Focus on Results
The point of building trust, conflict resolutions, commitment and accountability is to achieve results of a world class cleaning company. One of the biggest challenges to team success is not focusing on the overall results of the company as a whole. Teams are focused on what they do as a team instead of how it affects the entire company.
![Page 14: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/14.jpg)
Why you do what you do Ask the following questions to your team:1. Why do I own this company?
2. Why do you work for me?
If the answer is money, that employee will undermine the company and be one of the first to quit.
After each employee has answered, answer Why you exist. Your employees want to know, agree and are passionate about the reason your company exists.
![Page 15: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/15.jpg)
How do we behave?
What are your core values?
![Page 16: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/16.jpg)
Competitive Edge
What do we do?
Clear strategy that defines success and how you differentiate from your competitors.
![Page 17: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/17.jpg)
Goals of Company
How will we succeed?
Clear goals that employees rally around. Employees have a collective sense of ownership of those goals.
![Page 18: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/18.jpg)
Individual Roles
What is most important now?
Employees clearly understand theirs and others roles and responsibilities.
![Page 19: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/19.jpg)
Creating a Playbook
Who must do what?
To achieve the goals of the company.
![Page 20: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/20.jpg)
Repeat, Repeat, Repeat, Repeat, Repeat, Repeat...
It takes 7 times for employees to believe what you as an owner, your office manager or your supervisors is saying to them.
![Page 21: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/21.jpg)
Attaining and Hiring - Building Strong Teams
Humble Hungry Smart“The Ideal Team Player” by Lencioni.
![Page 22: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/22.jpg)
Assessing Employees - Humble
Does she genuinely compliment or praise teammates?
Does she easily admit when she makes a mistake?
Is she willing to do anything asked for the good of the team?
Does she share credit for team accomplishments?
Does she acknowledge her weaknesses?
Does she offer/receive apologies graciously?
![Page 23: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/23.jpg)
Assessing Employees - Hungry
Does she do more than what is required?
Does she feel a sense of personal responsibility for the success of the team?
Does she think about the company and how to contribute after hours?
Does she look for opportunities to help?
![Page 24: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/24.jpg)
Assessing Employees - SmartDoes she seem to know what teammates are feeling?
Does she show empathy to the team?
Does she show an interest in the lives of teammates?
Is she an attentive listener?
Is she aware of how her words and actions impact others on the team?
Is she good at adjusting her behavior and style to fit into the conversation or relationship?
![Page 25: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/25.jpg)
Clarity - Reinforce Your Company’s Values
All new employees need to have an understanding on why you exist, how you behave, and the goals of the company.
![Page 26: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/26.jpg)
Clarity - Reinforce Your Company’s Values
New employees need to understand what is expected of them and met with after the first day, first week, first paycheck, first month, 6 months, and beyond providing clarity and holding them accountable.
![Page 27: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/27.jpg)
Clarity - Reinforce Your Company’s Values
Employees who don’t fit your company’s values are fired. Employees who fit your company’s values but are poor performers are given coaching and assistance they need to succeed.
![Page 28: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/28.jpg)
Clarity - Reinforce Your Company’s Values
Compensation and reward systems are built around your values and goals.
![Page 29: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/29.jpg)
Great Meetings
![Page 30: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/30.jpg)
Creating Great Meetings - Daily
Plan Execute Debrief
Lessons Learned from Blue Angels
![Page 31: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/31.jpg)
Creating Great Meetings - Monthly Team Building
Team Building Exercises: Creating High Morale through meaningful team building activities. Defines your company cultureDefines you as a leaderDemonstrates that you treat your employees as individuals and not objectsCreates bondingCreates commitment not only to your employees, but employees to employees and employee to company
![Page 32: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/32.jpg)
Creating Great Meetings - Leadership Day
Full or partial day team-building events: Uniformity and buy-in of systems and procedures. At the end, teams must clarify what they’ve agreed to so that they do not undermine what was agreed to during the event.
![Page 33: here’s what the survival rate looks like for business with ... · grow within the company and hopefully fulfill their dreams. That each day is a ... conflict resolutions, commitment](https://reader034.vdocuments.site/reader034/viewer/2022042304/5ecf251524359c0e2b5de2e0/html5/thumbnails/33.jpg)
Leadership Cleaned Up