professional summary

skills

work history

education

HEATHER SEAGO2739 Hwy 51 SE, Bogue Chitto, MS 39629 | (H) 6017546325 | (C) 6017546325 | heather.seago@yahoo.com

Driven adjuster and customer service professional seeks employment with a growing insurance agency. Decisivenegotiator and salesperson.

Exceptional interpersonal communicationCustomer service-orientedOrganizedDeadline-oriented

I understand the insurance and body repairbusinesses, how they work together, and how tosatisfy customers that may not understand howinsurance companies operate.

Jul 2003 - CurrentBrookhaven, MS

Office Manager/Parts Manager/EstimatorRichard's Paint and Body Repair

I order parts for vehicles, negotiate with insurance companies for estimate/supplement approval, & writeestimates on damaged vehicles that come into our shop.I also take photos of the damaged vehicles and email the photos & estimate to insurance companies.I write preliminary appraisals for damaged vehicles on a drive in basis.I create monthly revenue reports.I match appraisals to the insurance company standards and work directly with adjusters to obtain agreeableterms.

Jul 2001 - Jun 2003Brookhaven, MS & Hattiesburg, MS

Sales AssociateWal-Mart Supercenter

 I was a Sales Associate in Sporting Goods, Pets & Chemicals.I also helped answer & transfer calls from the main switchboard.I also helped out as a cashier whenever needed.I am a fast learner so the managers were able to move me to any department in the store that may be shorthanded or otherwise need help.Trained, coached and mentored new hires to ensure smooth adoption of new employees.

Sep 1999 - Jun 2001Brookhaven, MS

Movie Sales & Rentals ClerkRobbie's Video

I was a video clerk whom assisted customers with rentals.It was a small business so I was often working alone.I sold and rented movies in & out to customers, made daily calls to have late movies returned.I cleaned the building daily, inventoried New Releases, & checked shelves for proper placement.I also collected various utility bill payments from walk in consumers.

1999Brookhaven, MS

High School Diploma: GeneralBrookhaven High School

August 2001MS

Associate of Arts: Business AdministrationCopiah Lincoln Community College

Top [85]% of classStudent government representative

Attended until May 2003Hattiesburg, MS

Bachelor of Arts: Business ManagementUniversity of Southern Mississippi

Coursework in Management Information Systems

accomplishments

additional information

Data Organization -Classified, recorded and summarized numerical and financial data to compile and keep financial records.Monetary Transactions -Handled cash, check, credit and debit card transactions with 100% accuracy.Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-termrelationships with customers.Handled customer complaints, maintaining a positive demeanor.

Certifications-­Increasing Closing Ratios in March 2006 by Akzo Nobel Coatings Inc.­ It was a class taken to increase estimatingconsistency when writing estimates on vehicles.-Estimating Consistency in May 2007 by Akzo Nobel Coatings Inc.- It was a class taken to increase customer loyalty& learn techniques to close the sale.

Life isn't all about work.  I love summertime, 4wheelers, & playing softball. I enjoy spending time with familyand friends.  I am a fan of the Friday Night Lights in Bogue Chitto, MS.  "Go Bobcats!"