Download - Hcs
EFFECTIVENESS OF HEALTH CARE
SERVICES IN JAMMU
By: Group – 3
Harvinder Singh (14)Ibadat Singh Sethi (15)Imtayaz Salaria (16)Jagmohan Sambyal (17)Jaspreet Kaur (19)
HEALTH CARE SERVICE
One or more organisational processes, designed to maintain and/or improve the health of one or more citizens.
HEALTH INFRASTRUCTURE IN JAMMU
GMC – Bakshi Nagar
SMGS
HEALTH INFRASTRUCTURE IN JAMMU
CD HOSPITAL
Psychiatric Diseases Hospital
HEALTH INFRASTRUCTURE IN JAMMU
ASCOMS - Sidhra
RESEARH METHODODLOGY
According to Clifford Woody:
“Research comprises defining and redefining problems, formulating hypothesis or suggested solutions, collecting, organizing and evaluating data, making deductions mil reaching conclusion, and at last carefully testing the conclusion to determine whether they fit the formulating hypothesis.”
GENERAL SET OF SEQUENTIAL COMPONENTS OF RESEARCH
Selection of a research topic Definition of a research problem Literature survey and reference
collection. Assessment of current status of
the topic chosen Formulation of hypothesis Research design Actual investigation Data analysis Interpretation of result Report
LITERATURE REVIEW
Purpose of a literature review: to establish a theoretical framework for the topic / subject area, to define key terms, definitions and terminology, to identify studies, models, case studies etc supporting the topic, to define / establish the area of study, i.e. your research topic.
THE THREE KEY POINTS OF A LITERATURE
REVIEW
Tell me what the research says (theory).
Tell me how the research was carried out (methodology).
Tell me what is missing, i.e. the gap that the research intends to fill.
KEY PROCESSES OF RESEARCHING THE
LITERATURE REVIEW
Step 1 - reading with & for a purpose.
Step 2 - evaluating the readings.
Step 3 - summarising the reading.
Step 4 - structuring & planning the writing.
OBJECTIVES
To understand the existing status of health services in Jammu.
To study the concept of service in context of health care.
To evaluate the effectiveness of health care services in Jammu.
To provide suggestions to improve the service effectiveness in health care service.
HYPOTHESIS
There is a significant difference in the effectiveness of health care services.
The consumer’s satisfaction with the effectiveness of health care service in Jammu.
RESEARCH DESIGN
Controlling plan for a research study. Focuses on:
Universe: Total of items or units in the field of survey.
Sample Unit: Jammu city
Sample size: 48
Sampling technique: Convenient and purposive
Tools of Analysis: Data collected has been analysed by means of pie-charts.
DATA COLLECTION
Primary Data:
Collected directly from the source of information. Techniques are involved in collecting the primary data, are:personal interview, surveys, questionnaire etc.
Secondary Data:
An indirect information of the data which is collected from newspapers, journals, business manuals, pamphlets magazines etc.
METHOD OF DATA
COLLECTION –
SURVEY METHOD
RESEARCH INSTRUMENT - QUESTIONNAIRE
Framed a set of 18 questions. Questions were split-up to avoid confusion to the respondents. Questions regarding the subconscious value factors were also included. Questions regarding overall experience were asked and the major contributing factor was also put in . Rating scale was used. Questionnaire was an attempt to analyse the core factors that are to be included in
the health Care services in Jammu.
DATA SOURCE
Primary:
The data was collected through questionnaire comprising of 18 questions.
Secondary:
The data was collected through Patients. People who have used the services. Doctors who know about the insights.
DATA ANALYSIS
0
5
10
15
20
25
30
MALE FEMALE
29
19
GENDER
A1(18-30) A2(30-50) A3(ABOVE 50)
46%
25%29%
AGE GROUP
DATA ANALYSIS
RURAL URBAN
44%
56%
COMMUNITY
DATA ANALYSIS
54.00%
36.00%
10.00%
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
YES
NO
NOT SURE
CONVENIENCEOF LOCATION
Series1
DATA ANALYSIS
10%
29%
23%
19%
19%
RECEPTION/ADMINISTRATION
Excellent
Good
Fair
Average
Poor
8%
35%
21%
25%
11%
SIGNS/DIRECTIONS
Excellent Good
Fair Average
Poor
DATA ANALYSIS
12%
25%
29%
17%
17%
EMERGENCY HANDLING
Excellent
Good
Fair
Average
Poor
DATA ANALYSIS
10%
15%
19%44%
12%
CLEANLINESS
Excellent
Good
Fair
Average
Poor
DATA ANALYSIS
10%
40%
25%
17%
8%
SKILL & COMPETENCY STAFF
Excellent Good
Fair Average
Poor
DATA ANALYSIS
10%
25%
38%
25%
2%
EFFICIENCY OF NURSING STAFF
Excellent
Good
Fair
Average
Poor
DATA ANALYSIS
YES
NO
NOT SURE
67%
10%
23%
RESPECT & DIGNITY SHOWN BY DOCTOR
Series1
DATA ANALYSIS
6%
15%
21%
29%
17%
12%
HOSPITAL FOOD
Excellent
Good
Fair
Average
Poor
Not Tried
DATA ANALYSIS
11%
29%
29%
27%
4%
INFRASTRUCTURE
Excellent
Good
Fair
Average
Poor
DATA ANALYSIS
6%
23%
31%
29%
11%
TECHNOLOGY
Excellent
Good
Fair
Average
Poor
DATA ANALYSIS
2%
31%
33%
23%
11%
EFFICIENCY OF LOCAL HOSPITALS
Excellent
Good
Fair
Average
Poor
DATA ANALYSIS
GMCBAKSHINAGAR
GMCGANDHINAGAR
ASCOMS MEDICITY OTHERS
29%
40%
19%
2%
10%
HOSPITALS
THE BIG QUESTION
DATA ANALYSIS
0%
23%
35%
29%
13%
PRESENT STATUS OF HCS
Excellent Good
Fair Average
Poor
DATA ANALYSIS
52.00%
23.00%
25%
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00%
YES
NO
NOT SURE
DIFFERENCE IN PERFORMANCE OF HOSPITALS
Series1
EVALUATION OF HYPOTHESIS
There is a significant difference in the effectiveness of health care services. NULL HYPOTHESIS: There is no significant difference in the effectiveness of HCS.ALTERNATE HYPOTHESIS: There is significant difference in the effectiveness of HCS.With our analysis alternate hypothesis gets accepted. The consumer is not satisfied with the health care service in Jammu.NULL HYPOTHESIS: The consumer is satisfied with the effectiveness of health care service in Jammu. ALTERNATE HYPOTHESIS: The consumer is not satisfied with the effectiveness of health care service in Jammu. Thus again the alternate hypothesis gets accepted.
FINDINGS AND CONCLUSION
LOCATION ACCESS SIGNS/DIRECTIONS EMERGENCY HANDLING CLEANLINESS EFFICIENCY OF STAFF HOSPITAL FOOD INFRASTRUCTURE LOCAL HOSPITALS ABILITY STATUS OF HCS DIFFERENCE IN PERFORMANCE
SUGGESTIONS & RECOMMENDATIONS
1. Bi- directional communication2. Soft skills 3. Basic amenities4. Improved service delivery5. Competitive staff6. More doctors7. Cleanliness8. Infrastructure & technological development9. Good governance
FUTURE SCOPE
Window for improvement and a huge potential lies ahead in this sector. People today are becoming health conscious and a sound health is their top priority. Opportunities for private sectors. Opportunities for medical equipment manufacturers
OBSTACLES
• The respondent’s responses could be .• Sample population is not an equal
mixture of gender, age group and community.
• Most respondents were not aware of the services they require and thus what is offered to them is optimum.
• Getting questionnaire filled in the hospitals was difficult .
• Some of the questionnaires were filled at the respondent’s premises.
REFERENCES
I. www.jkhealth.orgII. www.gmcahjammu.orgIII. www.niir.org