Download - Hcnz and community
Pomare &Public Participation in
decision making
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Outcomes
Frameworks & activities
Our culture: way of working Right values
Open, two-way communication
Purposeful, professional networking
Community & stakeholder contributions considered
Stakeholder Relationships’
Model
Community & Stakeholder Engagement Framework
Improved customer serviceBetter business resultsEasier to do businessImproved reputation
Improved & enduring decisions
What is Public Participation?
Any process that involves the public in problem solving or decision making
and uses public input to make decisions.
Yep, that’s right great decisions
Decisions people will
speak well of
or at least say fair enough, we were part of that
Engagement A step to a long term
relationship?
Engagement Maybe
Engagement
Consultation
Stakeholder
relationships
Public
participation
Community
consultation
Advisory
groups
MOU’s
Dialogue
Public
meetings
Crowdsourcing
Focus groups
Submissions
Etc, etc
It’s about making choices
With just the right amount of input from stakeholders & the
public
It’s about making decisions, getting on with the job
with more insight
It’s about more than talk It’s about getting more out of more
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communications &
community engagement
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How do you create a passion for your brand/product when inherently it is something people engage with a a fairly
transational level?
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Help you users, clients, audience be really passionately involved with or expert at something that relates to, or ties
them to your brand, product or work
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creating passionate clients/users...
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“A person like me”
Edelman Trust Barometer
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In practice...
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Decision orientated
Values BasedGoal directed
… say in decisions that could affect their lives.
…the promise that the public'scontribution will influence the
decision.… promotes sustainable
decisions… seeks out and involve of
those potentially affected by or interested.
… seeks input from the public in designing how they
participate.… provides information needed to participate.
… communicates how the input affected the decision.
When Not to Involve the Public
• When you won’t/can’t considertheir opinion
• If you can only keep people informed, don’t promise more
Critical Steps
Get the decisions clear
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Understand and learn from the community
Orbits ofparticipati
on
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Determine level of participation
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What are your engagement
goals?
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Get clear about your plan and key steps