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HOUSTON COMMUNITY COLLEGE
HCC TRANSFORMATIONPHASE 2
Transformation Team Update
December 4, 2015
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Eight Steps to Transformation
1 Establish a Sense of Urgencyo Examine market and competitive realitieso Identify potential crises, challenges
2 Form Guiding Coalitiono Commission influential groupo Lead to form team environment
3 Create a Visiono Clarify directiono Develop strategy to achieve vision
4 Communicate the Visiono Use every method possibleo Teach new behaviors for teaming
5 Empower Others to Acto Get rid of obstacles to changeo Change structures that undermine
6 Plan for Short Term Winso Have visible improvementso Communicate the wins
7 Consolidate Improvementso Redesign policies and practiceso New projects and themes
8 Institutionalize the HCC Wayo Link success to the HCC Wayo Develop new leaders
Leading Change: Why Transformation Efforts Fail, John P. Kotter, 2007.
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HCC Vision
HCCwillbealeaderinprovidinghighquality,innovativeeducationleadingtostudentsuccessandcompletionofworkforceandacademicprograms.
Wewillberesponsivetocommunityneedsanddriveeconomicdevelopment
inthecommunitiesweserve.
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Multiple Stakeholder Constituencies
Learning and Growth ContextTo achieve our vision, how must we learn, communicate and collaborate
Internal ContextTo satisfy our customers and
donors, and mission, what business processes must we excel at?
Fiduciary ContextWhen we succeed, how will we look
to our taxpayers and donors?
Customer ContextTo achieve our vision, how must we
look to our students?
Mission
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Time (years)
Stakeholder Value
($)
Long-Term Growth inStakeholder Value
GoodCitizenProduct
Innovation
CustomerManagement
Operational Effectiveness
Short-wave Long-waveMid-wave
12-18 months 12-36 months 24-54 months
Customer ManagementProcesses
Operations ManagementProcesses
InnovationProcesses
SocialProcesses
1 2 3 4 5
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Operations Management Processes
Organizational Resource Channels
• Improve cost structureo Reduce costo Improve yields
• Increase asset utilizationo Manage capacityo Incremental improvements
Customer Management Processes• Improve value proposition
o Programs for high paying jobso Accelerate completion
• Improve relationshipso Customer focusedo Form partnership
Innovation Processes• Opportunity sweeps
o Cross unit synergieso Idea incubation
• Portfolio managemento Manage implementationo Incremental improvements
Social Processes• Improve environment
o Relevant community partnershipso Employee wellness
• Talent acquisition/developmento Best in class employment practiceso Employ
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Outcomes
• Increasestudentsuccess
• Increaseourcapacity toservethecommunitywithtechnicalandacademicprograms
• Increase ourfacilityutilization rates
• Decrease the costofthedeliveryofinstructionandsupport services
• Increaseproductivity ofhumancapital
• Increaseaccountability atalllevelsoftheorganization
• Increaseexternalfundingopportunities throughindustry,grants,andothernon-traditional sources
• Increaseconsistencyandqualityofstudentexperience
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Shared Services and Core Resources (HCC Divisions)
INSTRUCTIONSTUDENT
SERVICES & COLLEGES
FINANCE & ADMINISTRATION
SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION
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Functional Responsibilities
CEO Rationale, goals, status
Presidents Visible reinforcement, specific plan
Vice Chan Operationalize, coordinate support
COO, Deans Operationalize, execute plans
Dir, Chairs Daily oversight
Faculty, staff Understand and apply
Position Role
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Presidents
Operations Management Processes• Operational uniformity• Enrollment management, COEs
Customer Management Processes• Quality student experience• Student retention and completion
Innovation Processes• COE partnerships• Sustainable COE resources
Social Processes• COE reps to industry• Community relations
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Vice Chancellors
Operations Management Processes• Coordinating efforts• Shared services leadership
Customer Management Processes• New program development• COE support
Innovation Processes• Shared best practices• State-of-the-art technology
Social Processes• Hiring and evaluation• Campus safety
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Cabinet
Operations Management Processes• Fiscal health• Academic integrity
Customer Management Processes• Foster culture of student success• Quality student experience
Innovation Processes• Sustainable environment• Strategic execution
Social Processes• Quality Branding• Communication
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Goals FY2016 – Domain 1: Participation
PARTICIPATION
1.1 2%increaseEnrollment
1.2 Integrate intostrategicplan
1.3 Establishtargetsacrossinstitution
1.4 Developanenrollmentmanagement strategy
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Goals FY2016 – Domain 2: Success
SUCCESS2.1 2%Completers
2.2 3%Transfers
2.3 1%Persistence
2.4 Achievestabilityandbuildastrongstudent services team2.5 Streamline financialaidandregistrationprocesses
2.6 Ensureastudent friendlycourseschedule
2.7 Provideweekendcourses toaccommodateworkingstudents
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Goals FY2016 – Domain 3: Fiscal & Facilities
FISCAL&FACILITIES
3.1 Presentbalancedendofyearbudgetandacleanauditreporteachyear.
3.2 Increase revenue byamutuallyagreedamountbyJanuary15,2016throughnewgrantsandpartnerships.
3.3 Achieveoperatingefficiencies inoperations (mutally definedbyJanuary15,2016).
3.4Ensureappropriate financial checksandbalances, supportingtheBoard'sfiduciary responsibilities, integrityofprocurementprocedures.
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Goals FY2016 – Domain 4: External Relations
EXTERNALRELATIONS
4.1
Increase externalpartnerships. Provideassessment ofcurrentpartnerships andprovide relevant informationonnewpartnershipsbyprovidingspecificassessment ofbenefits toHCCS.Differentiaepartnerships bycategory.
4.2Increase visibilitystatewideTHECBandTEAcommittees thatimpactHCCfundingandoperationsanddemonstrate howvisibilitytranslates tobenefits forHC.
4.3 Increase stateandnationalrecognitionofHCCasrelated tostudentsuccessandcompletion.
4.4 PromotetheimageofHCCasacollegeof"firstchoice"
4.5 Continue toexpandfundraisingeffort inpartnershipwithHCCFoundationandestablishspecific fundraisinggoals.
4.6 WorkcollaborativelywiththeBoardandindividual trustees topromoteHCCthroughout theservice area.
4.7 ImprovemediarelationshipbypromotingHCC.
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Goals FY2016 – Domain 5: Governance & Board Relations
GOVERNANCE&BOARDRELATIONS
5.1
Implementdashboardcontainingrelevantandaccuratedataforboardaccess tofacilitategreaterunderstandingandawareness ofinstitutionalaccomplishments.
5.2Improve thepresentation ofmaterialsandinformationtotheboardbyestablishingandadhering totimelinesandprovidingappropriate timeforreview.
5.3 Improvepublicrelations.
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Organizational Alignment
INSTRUCTIONSTUDENT
SERVICES & COLLEGES
FINANCE & ADMINISTRATION
SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION
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Balanced Scorecard Template
Action PlanActivity College Instruction Student Svc Fin & Adm Comm Sustain Legal
1.1.1 SCH - Acad1.1.2 SCH - COE1.1.3 Dual Credit1.1.4 Online
Domain
1
Goal KPI/CPI Target Objectives Action Plan1.1 2% increase Enrollment Enrollment +2%1.2 Integrate into strategic plan1.3 Establish targets across institution1.4 Implement an enrollment management strategy
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Scorecard KPIs
Grow by more granular targets
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Communication PlanFY16 Q2 FY16 Q3 FY16 Q4 FY17 Q112/2015 01/2016 02/2016 03/2016 04/2016 05/2016 06/2016 07/2016 08/2016 09/2016 10/2016 11/2016
AA/SS CommitteeEstablish priorities XProgress reports X X X
Audit CommitteeEstablish priorities XProgress reports X X X
Board Governance CommitteeEstablish priorities XProgress reports X X X
External RelationsMedia Relations
Staff training XTrustee training X
Strategy presentation X
Progress reports X X XCommunity Engagement
Present plan XProgress reports X X
Legislative Establish priorities XProgress reports X XPublish legislative agenda X
Strategic Plan
Establish priorities XProgress reports X X X
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HCC Stock Price – Basis?
NASDAQ index (^IXIC)
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HOUSTON COMMUNITY COLLEGE
HCC TRANSFORMATIONPHASE 2
Transformation Team Update
December 4, 2015