HuluonyourGRANDETiVobox-FAQs

HowdoIfindHuluonmyGRANDETiVo?TherearetwosimplewaystoaccessHuluwhenyouhaveaHulusubscription.

! PresstheTiVobuttononyourremote.o FromtheTiVoCentralscreen,selectFindTV,Movies&GRANDEVOD>Hulu.

! FromyourProgramGuideYoucantunedirectlytochannel398andyouwillautomaticallybetakentotheHuluhomescreen.

Signingin

Signinginissimple.MakesureyouhaveyourHuluaccountinformationhandy.

! IfyouareaHulusubscriber,selectSignIn.

o Enteryouremailaddress.NOTE:Youmustusetheonscreenkeyboardtoenteryourinformation,includingtheshiftkeyforcapitals.THUMBSUP/DOWNwillnotwork.

o ArrowdownandpressSELECTtoenteryourpassword.o ArrowtoContinueandpressSELECT.

! You’llonlyneedtosigninonce.You’llremainsignedintoHuluuntilyousignout.

! That'sit!You'rereadytowatchHuluonyourGRANDETiVobox!

HowtoWatchWhenyouhaveaHulusubscriptionandsearchforshowsonyourGRANDETiVobox,yourresultswillincludeshowsavailablefromHulu.Or,youcansearchHuludirectlyforanyshow.Here’show:

! FromtheTiVoCentralscreen,selectFindTV,Movies&GRANDEVOD>Hulu.! YourHuluhomescreenisdisplayed.! Findashowtowatch:

o Towatchashowfromoneofthedisplayedcategories,simplyselectit.o Tosearchforashow,selectSearchandenterthefirstfewlettersofashowtitle.Matching

titlesappearasyoutype.! Whenyoufindasomethingtowatch,selectitandchoosePlay.! Youcanalsochoosetoviewotherepisodes,addtheshowtoyourlistoffavorites,removetheshow

fromyourlistoffavorites,ratetheshoworchangeaudio/videooptions.

Whataretheeligibilityrequirements?YoumusthaveaneligibleGRANDETiVobox.YoumustalsohaveaGRANDEhigh-speedInternetconnectionandaHulusubscription.

NotaHuluSubscriber?NoProblem.GetafreetrialofferedbyHulu.*Visitwww.HuluOffer.com/GRANDE.*Foreligiblesubscribers.

HowdoIlinkmyHuluaccounttomyGRANDETiVobox?

ThefirsttimeyoulaunchHulu(orifyouhavepreviouslysignedout)youwillbeaskedifyouareacurrentHulusubscriber.

• StartYourFreeTrial:IfyouarenewtoHulu,youwillbeofferedafreetrial.*Followtheonscreenpromptstosignup.*Freetrialavailabletoeligiblesubscribers

• LogIn:IfyouareaHulusubscriber,continuewiththefollowingsteps.o SigninonDeviceorSigninOnlineo Enteryouremailaddress.NOTE:Youmustusetheonscreenkeyboardtoenteryour

information,includingtheshiftkeyforcapitals.THUMBSUP/DOWNwillnotwork.o ArrowdownandpressSELECTtoenteryourpassword.o ArrowtoLogInandpressSELECT.

HowdoIsignout?IfyouneedtosignoutofyourHuluaccountonyourGRANDETiVobox,followthesesteps.

! FromtheTiVoCentralscreen,selectSettings>Account&SystemInfo>HuluAccountInformation.! ChooseDeactivatethisdevice.Ifyoudeactivatethedevice,youwillneedtosigninagainthenext

timeyouwanttowatchHuluonyourGRANDETiVobox.

BasicTroubleshootingIfyouarehavingproblemswithHuluonyourGRANDETiVobox,refertothesecommontroubleshootingscenarios:

DifficultyLinking/UnlinkingIamhavingdifficultylinking(orunlinking)myHuluaccounttomyGRANDETiVobox.

• Ifyouareunabletologinafteryoubelieveyouhaveenteredthecorrectusernameandpassword,tryresettingyourHuluaccountpasswordatHulu.com.

• TrialorpreviouslysuspendedHuluaccounts:IfyouareunabletounlinkyouraccountordonothaveaccesstoanotherHuluaccount,contactGRANDE(855-286-6666).

IdonotseetheHuluicononmyGRANDETiVoboxIftheHuluicondoesn'tappear,orifitappearsbutdoesn'tfunction,followthesetroubleshootingsteps:

• Hulurequiresafunctioningnetworkconnection.Totestanetworkconnection:

6-Tuner(Pace/T6)andPremiereSeriesTiVoFromTiVoCentral>Settings&Messages>Settings>Network>Viewnetworkdiagnostics>TestInternetconnectionFromTiVoCentral>Settings&Messages>Settings>Channels>MyVideoProvidersandensurethereisacheckmarkforHulu.

• Ifyourhomenetworkisnotfunctioningandyouhaveverifiedtherouterandmodemarepluggedin,contactGRANDE(855-286-6666).

• Ifyourhomenetworkisfunctioningbutyoustillcan'tseetheHululaunchpoint,movetothenextstep.

• UncheckHuluinMyVideoProviders.FromTiVoCentral>Settings&Messages>Settings>Channels>MyVideoProviders.

• Powercycleallequipment:PowercycleyourTiVo,router,modemandanywirelessnetworkadaptersyouareusing.

• CheckHuluinMyVideoProviderstore-enabletheapp.ThentrytolaunchHuluagain.• Ifyoustillcan'tseetheHululaunchpointcontactGRANDE(855-286-6666).

GeneralFAQsQ1. WhereintheTiVoCentralmenuwouldIfindHulu?A1. FromTiVoCentral>FindTV,Movies&GRANDEVOD>Hulu.

Youcanalsotunedirectlytochannel398andyouwillautomaticallybetakentotheHuluhomescreen.

Q2. WillHuluappearonmyGRANDEbillduringtheofferperiodorafterwards?A2. Noandno.Ifyou’reonaHulutrial,itwon’tappearanywhere–andifyouchoosetocontinueasa

payingsubscriber,billingwillbehandledbyHulu,notGRANDE,HuluCustomerSupportQ3. HowdoIaccess/signupforanewHuluaccountonmyGRANDETiVobox?A3. FromTiVoCentralselect>FindTV,Movies&GRANDEVOD>Hulu

SelectLogInonthemainHuluscreen.Ifyouarenotyetasubscriber,setupyoursubscriptionatwww.HuluOffer.com/GRANDE.(Acreditcardnumberisneededtostartfreetrial.)EnteryourHuluemailaddressandpassword.SelectContinue.Yourdeviceisnowconnected.Enjoy!

Q4. WilltheParentalControlsettingsfrommyGRANDETiVoboxautomaticallytransfer/applytoHulu

content?A4. No,theParentalControlsettingsfromyourGRANDETiVoboxwillnotapplytoHulucontent.Q5. WhatabouttheTiVoapponmycomputer,iPad,mobiledevice?CanIuseitwithHulu?A5. YoucanusetheTiVoapponiOSorAndroidtosearchformoviesandTVshows,andifaparticularmovieor

showisavailableonHulu,theTiVoappwillindicateitsavailability.Fromthere,youcaneither(1)launchtheHuluapponyourTiVodeviceandwatchonyourTV(youwillneedtouseyourTiVoremotecontroltocontroltheHuluapponTiVoortheTiVoarrowkeycontrolswithintheTiVoiOS/Androidapp),or(2)launchtheHuluapponyouriOS/Androiddeviceandwatchdirectlyonyourphoneortablet(youwillexittheTiVoiOS/Androidappatthispoint).

Q6. CanIstreamHuluonotherGRANDETiVoboxesinthehouse?How?A6. AllGRANDETiVoboxeswillbeabletoaccessHuluthroughtheAppbutyoucanonlystreamtotwo

TiVoboxesatatime.Q7. CanIstopaprograminoneroomandwatchinanother?How?A7. Yes.Whenstoppingtheplaybackofamovie,select“AddtoMyList”.LaunchtheHuluApponthe

TiVointhesecondarylocationandscrolldownto“MyList”andthenselectthemoviethenchoose“ResumePlaying”.

Q8. CanIwatchmultipleHulutitles/showsonmultipleGRANDETiVoboxesthroughoutmyhome?

A8. No,youcanactivateyourHulusubscriptiononasmanydevicesasyoupleasebutyoucanonlystreamtotwodevicesatatime.

Q9. ArethereanyGRANDETiVoboxesHuluWILLNOTbeavailableon?A9. TheHuluappwillbeavailableonallTiVo’sconnectedtoTV’s.TiVoStreamisexcluded.Q10. WhatifIneedhelpwith:UpdatingaHuluemailaddressorpassword,updatingpaymentmethod,

cancellingHuluaccount,reviewingHulupaymenthistory,gettingHuluhelpsigningin?A10. Pleasevisithttps://help.hulu.comQ11. Ican’tfindtheHuluApponmyGRANDETiVobox–whodoIcontact?A11. IfyouneedsomehelpwithHuluonyourGRANDETiVoboxcontactGrande(855-286-6666).Q12. HowdoIpayforHulu?A12. YoucanpayviacreditordebitcarddirectlytoHulu.HuluCustomerSupportQ13. WhatdoIdoifIhavebeenbilledtoomuchforHulu?A13. You’llneedtocontactHulu.Youcanfindtheircontactdetailshere.HuluCustomerSupportQ14. WhatdoIdoifIamhavingtroubleviewingHulu?A14. Iftheproblempersistsafterstandardtroubleshooting,you’llneedtocontactHulu.Youcanfindtheir

contactdetailshere.HuluCustomerSupportQ15. HowdoIchangemypaymentdetailstopayforHuluafterI’vesignedup?A15. You’llneedtocontactHulu.Youcanfindtheircontactdetailshere.HuluCustomerSupportQ16. WillmymonthlyHuluchargeappearonmyGRANDEbill?A16. No,allbillingisdirectlywithHulu.Q17. HowfastdoesmyInternetconnectionneedtobe?A17. WhileHuluworkswithmanydifferentlevelsofInternetspeeds,thespeedofyourInternetconnection

mayimpactyourviewingexperience.Huluisastreamingservice--moviesandTVepisodesarestreamingovertheInternet,notbeingdownloaded,soyoumustbeconnectedtotheInternetthroughoutthetimeyouarewatchingHulu.

InternetConnectionSpeedRecommendationsMinimum20Mbps-RecommendedforHDvideoquality*Note:Mbps=Megabitspersecond.InternetspeedslistedrepresentDownloadspeeds.

Q18. HowmanydevicescanIuseHuluonatthesametime?A18. YoucanactivateyourHulusubscriptiononasmanydevicesasyoupleasebutyoucanonlystreamto

onedeviceatatime.CustomersshouldvisitHuluHelpLinkforspecificinfoonHuluaccounts,billing,offers,programming,etc.