Download - Giới thiệu Hệ thống ghi âm cuộc gọi Xtend
![Page 1: Giới thiệu Hệ thống ghi âm cuộc gọi Xtend](https://reader036.vdocuments.site/reader036/viewer/2022062514/55861cb3d8b42a0e4a8b4d48/html5/thumbnails/1.jpg)
Xtend Voice Logger
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Telephone Call
Interaction
Assessment
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Customer Service
Recording
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Measure Your
Customer Service
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Uses of Call Recording
To check level of customer satisfaction
To ensure quality control
To verify policy compliance
To analyse recorded interactions
To resolve disputes
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Benefits of Call Recording
Customer Satisfaction
Interaction Monitoring
Speech Analysis
Performance Appraisal
Quality Assurance
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Multi-channel telephone call recording
from Analog, Digital and VoIP lines
Xtend Voice Logger
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Product Range
Analog Lines
Digital Trunk
Digital Extension
VoIP Lines
Audio Lines
Lawful Interception
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Analog Lines
USB 1/2/4/8/12/16/../128 ports & more
Records analog trunk & extension lines
Multiple connectivity to single PC
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Connection Diagram
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Digital Trunk
Supports ISDN PRI & R2MF on E1/T1
Stereo recording of calls
Uses specialised telephony voice card
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Connection Diagram
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Digital Extension
Supports proprietary digital extensions
Call status detection using D-channel
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Connection Diagram
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Audio Lines
Records audio-out of wireless/amplifier
Continuous/Voice activated modes
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Connection Diagram
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Lawful Interception
Case-related call recording & monitoring
Live call redirect & information tracking
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Connection Diagram
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Browser Interface
User-friendly browser interface
Multi-login facility
Remote secure access
Multiple access rights
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Real-time listening & snooping
Monitor trunk/extension line
Live Call Monitoring
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Full-fledged Call Reports
Daily & monthly reports
Date-wise reports
Caller/Called Id, Date, Time,
Duration, Status & much more
Multimedia ActiveX player
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In-depth Call Information
Access to detailed callinformation
Create call tags
Export to GSM/MP3/PCM
Mark comments
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Multimedia ActiveX Player
Advanced tools for call analysis
Multiple region selection
Automatic gain control
DTMF muting
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Simple Search Options
Retrieve call information quickly
Search using phone numbers,
comments, duration, date etc.
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Enhanced Search
Retrieve specific call information
Define multiple search criteria
Advanced sort, filter & search options
Track information at a faster pace
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Administrative Features
Administrative privilege
Create & configure user accounts
Set multiple level access rights
Authenticated login
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Call Statistics
Statistical data analysis
Call frequency analysis
Bar graphs, pie charts & tables
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Phonebook
Live updation of phonebook
Search for customer details
Quick identification of callers
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Search & retrieve specific calls
Sorted search results
Merge related audio files into one file
Search & Merge
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Call Groups
Define groups
Assign calls to group members
Analysis & reporting
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Error Reports
System failure information
Board failure error report
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User Session
Real-time session reports
Session log analysis
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Schedule Recording
Add & configure trunks
Autobackup & schedule recording
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General Settings
Selective logging
Personal number restriction
Backup settings
E-mail alert settings
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Advanced Features
Location-wise logging
Backup wave path settings
Share data via e-mail
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Remote Monitoring Solutions
Administer live calls from
remote PC
Popup and alarm to alert
ongoing calls
Live contact list updation
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Audio Data Storage
Data storage to CD/DVD,
folder & zip file
Schedule autobackups
Easily restore data
Export call reports in
HTML/Excel format
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Comprehensive Reports
Backup, Restore, Export,
Delete & E-mail Reports
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Multilingual Interface Support
Arabic Interface for Middle East
Flexible implementation
Application compatibility
User-friendly menus & call reports
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Arabic Interface Screenshots
User Accounts
Backup Data
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Arabic Interface Screenshots
Live Calls
Advanced Search
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Optional Feature
Voice Mail Facility
SMDR Integration
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Applicable Areas
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Our Clients
Federal Bank Indian Railways
Geojit Muthoot Finance
BSNL Sulekha.com
Cochin Shipyard Ltd. Sanghi Cements
Sharekhan Getit Yellow Pages
Aditya Birla Hospital JRG Securities
Hedge Securities Hyundai
Annamalai University Nawras (Oman)
Maruti Sai Service Magus
RB Teleby, Chennai Gift360, Bangalore
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Contact Us
For Phone
Dial +65 6779 7972
For E-mail
Visit our website for more information
www.xtendtech.com
www.xtendtech.com.sg