MATRIX42 ENTERPRISE MANAGERGET MAXIMUM VALUE FROM SCCM
Matrix42 Enterprise Manager optimizes SCCM through a palette of user-friendly
functions that improve business process effi ciency and user acceptance of IT.
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WHAT IT DOES
Simplifi es repetitive tasks and daily SCCM operations Easily plan and push/rollout software, patches, operating
systems and services
Create reports & monitor compliance at a glance
Stop rollouts automatically if too many errors are
encountered
Rapidly troubleshoot & remediate errors- Create package
logic and execution orders
Accelerates IT service delivery to complete tasks in seconds rather than hours
Execute services immediately without infrastructural delay
Improve first call resolution rate at the Service Desk
Clearer monitoring with up-to-date information
Faster error recognition and remediation without scripts or
workarounds
Empowers users while minimizing risk and disruption
Users can schedule tasks such as updates, but only within
the terms of IT policies
Enables clear and easy communication with end users
Zero user disruption whilst working
Intelligent bandwidth usage to avoid system slowdowns
Software can be installed and remediated in offline mode
Self-served and time-limited local admin permissions in
offline mode
Effi cient - Secure - User-friendly
Matrix42 Enterprise Manager for SCCM dramatically simplifi es and streamlines SCCM administrative and management tasks, so IT staff spend much less time on them.
Key Features
Clear end user information and scheduling Easy to use, non-technical Web console for SCCM tasks Role-based secure delegation Software and service rollouts in seconds Reliable and easy rollout monitoring Simple graphical compliance reporting Emergency rollout stop Packaging with visual workfl ows and order control
User interaction: Essential, often complex, and now easier than ever before
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Simple report generation – no SCCM or SQL expertise needed
Easy control of SCCM functions – no access to SCCM console needed
HOW IT WORKS
Simple report creation - no SCCM or SQL expertise needed
Graphical compliance reports can be created directly from the
Enterprise Manager Web console or via periodic emails. This
allows IT and business staff to report on relevant SCCM infor-
mation without any SCCM or SQL know-how.
Easy control of SCCM functions – no access to SCCM console needed
In just 5 clicks, the Service Desk or any other IT representa-
tive can distribute software, operating systems, patches and
scripts with no technical training. Real-time, user- friendly
graphical progress information allows instant troubleshooting
and remediation.
Improved end user communication – user self-scheduling with no loss of control!
Users are provided with clear, comprehensive information on
tasks that will affect their workspace and when they need to
be carried out. They can schedule the task around their work
for minimum disruption, and are also made aware of things
they need to do to make the process run smoothly, such as
closing an application before running the task. The result: less
work and fewer headaches for IT staff as well as greater user
satisfaction with IT.
Secure and safe task delegation for non-IT-staff – delegation without the risk
By providing role-specifi c access to functionality around
packages & patches, computer groups and scripts, senior IT
professionals can hand over simple tasks to less expert
colleagues without giving them access to the SCCM console.
Headquarter UK88 Wood St.London, EC 2V 7RSUnited Kingdom
Tel: +44 - 208 - 528 - 1065Email: [email protected]: www.matrix42.com
Headquarter Germany Dornhofstraße 44-46 63263 Neu-Isenburg Germany
Tel: +49 - 6102 - 816 - 0 Email: [email protected]: www.matrix42.de
YOUR BENEFITS
Faster, more effi cient processesEnterprise Manager accelerates business and IT processes by:
Easily plan and push/rollout software, patches, operating systems and services Create reports & monitor compliance at a glance
Automatische Emergency-Stop-Funktion bei Erkennung von zu vielen Fehlern Stop rollouts automatically if too many errors are encountered
Rapidly troubleshoot & remediate errors
Create package logic and execution orders
Happier users with a positive image of ITEnterprise Manager enables greater user satisfaction through:
Easily plan and push/rollout software, patches, operating systems and services
Automating software delivery so that rollouts take minutes, not hours or days
Automatically halting rollouts and alerting administrators if too many errors are
encountered
Allowing for optional integration with the best-in-class Matrix42 Service Catalog,
enabling users to install software on a self-service basis, according to a configu-
rable, workflow-based approval process
More time for IT professionals to add valueEnterprise Manager frees up scarce IT resources from repetitive SCCM
administration tasks through:
Ease of use that reduces training requirements for Service Desk and other IT staff by
60-90%, depending on their focus.
Enabling non-technical users to perform SCCM tasks without accessing the SCCM
console, minimizing the risk of misconfiguration and other human errors
Extended logging features with visual status monitoring that enable IT professio-
nals to troubleshoot up to 3 times faster
Integration with Matrix42 Service Catalog, enabling user self-service that can
lower the number of help desk tickets for software requests by 50-80%
Did you know?
Enterprise Manager for SCCM can:
Reduce IT provisioning costs by up
to 70% through integration with
Matrix42 Service Catalog
Reduce task worker and Service
Desk staff training requirements by
60-90%
Enable IT professionals to fix prob-
lems 3 times faster
Reduce help desk tickets for soft-
ware requests by 50-80%
" If you value good end user experien-
ce, you should use SCCM Enterprise
Manager from Matrix42. We’ve in-
creased User satisfaction and fl exibi-
lity, for the End User whilst reducing
the Administration overhead."
ANDREAS ROMER
Director Corporate Finance, IT, M&ASupport Center Desktop (FIIE) ZF Friedrichshafen AG
ZF Friedrichshafen AG
A selection of satisfi ed customers already using Matrix42 for effective SCCM optimization:
ZF Friedrichshafen AG Stadt Bern