How a Gaming Company Hit the Jackpot with 24/7 “HR Anywhere”
Mohegan Sun Case Study
1
Enwisen HR Portal & Knowledgebase
About Mohegan Sun• Second largest casino in the U.S.• 3.1 million square foot facility• 24/7 operations• 8,500 employees speaking Chinese, Spanish, French Creole
and English as a second language
Problem: Mohegan’s 24/7 organization requires
24/7 HR
Solution: High-touch HR is now possible
without adding headcount
The “Before” Picture – Business Case
• Lack of 24/7 coverage
• Lack of true self-service– Static intranet with handbooks and forms– Employees frustrated by not finding relevant info– Not accessible outside firewall, not personalized
• Lack of consistency– Data entry is expensive and error prone– Info given to employees varied based on source
• Lack of efficiency– HR bogged down with paper/manual processes– Too many visits/calls dealing with routine inquiries
Challenges & Solutions
CHALLENGE• Wanted to be up and
running by Open Enrollment!
• Older population– Computer literacy– Language barrier
• Sufficient time to communicate changes, conduct training
• Adoption of new tool beyond Open Enrollment
SOLUTION• Made this milestone our
goal, and started walking the talk!
• Deployed kiosks for use on site
• Conducted special training with foreign languages available
• Scavenger hunt within portal with prizes; casino schedule posted online
Software as a Service(SaaS)
makes staff & employeesmore productive
Getting to Yes: Business Drivers
• HR anywhere, anytime
• Better employee experience– Easy access to consistent info
• Better utilization of HR and other resources
• More efficiencies
• Better compliance
• Executive buy-in via business case
How To: Enroll in Benefits
How To: Log on, Go to Forms
Self-Service PTO Requests
Home Page
Home Page - Spanish
How To: Life Events
Benefits to HR
• No longer handing out forms, no more doing data entry for routine transactions
• Self-service for personal info resulted in hundreds of changes; mailings no longer going to obsolete addresses
• Better data consistency; compliance
• Better utilization/adoption of HRMS self-service in 2 clicks or less!
Measuring for Success
• 100% open enrollment!• Usage – when, where and which searches yield 0
results• Top views: PTO and payroll!• Health plan comparisons with Decision Support Tool– Helped with perception of PPO vs. CDHP
Administrators’ View
Targeted Communications in Newsletter
Training Posters
Communications
• Newsletters• Posters• Mohegan Sun News• Ask the Exec• Blog
Scavenger Hunt to Increase Awareness
Employee Feedback!
• “Just want to say thanks for the HR portal! I think this is a great idea, and it helps so much when it comes to updating personal information and checking paystubs from home. Appreciated.”
• “This is a great asset to the Core Values site.”
• “The new HR portal is great!”
• “Is there any way to post daily gas prices? This would alleviate off-duty employees calling the operator, tying them up from helping other customers … just a thought and would be so helpful.”
Self-Service
Personal Info Updates
HR Forms
Payroll Info
24/7 HR delights 24/7 workforce
Portal automates information collection and dispersal
Complete information about rewards
Excellent employee notification
Results!
