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Gaining Operational Gaining Operational Excellence and Agility Excellence and Agility
through IT Optimization & through IT Optimization & Enterprise ArchitectureEnterprise Architecture
Ken NgSnr Sales Consultant Manager Oracle Malaysia
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Top Performers Leverage Top Performers Leverage Technology to TransformTechnology to Transform
IT-as-a-Service (a.k.a. Cloud)
Internet
ERP
Task Automation
“the most successful IT exploiters pull away
from the pack”
Investing in IT that Makes a Competitive Difference
Harvard Business Review, July-August 2008
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How Sustainable is Your IT How Sustainable is Your IT Infrastructure?Infrastructure?
Business◦ Assimilate Acquisitions◦ Deploy New Services◦ Support Global
Business Units◦ Adapt to market
changes
IT◦ Pace of Business
Accelerating◦ 80% of Budget -
“Keeping the Lights On” and “Fighting Fires”
◦ Complexity Increasing
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Signs of an Inefficient IT Signs of an Inefficient IT InfrastructureInfrastructure
38 years & US$5.5 million65 doors lead to blank
walls 13 staircases lead nowhere 24 skylights are covered
by floors“Mrs. Winchester never
had a master set of blueprints, but did sketch out individual rooms on paper and even tablecloths!”
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Winchester House
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Information Technology
Signs of an Inefficient IT Signs of an Inefficient IT InfrastructureInfrastructure
Wasted time & money Ad hoc connections &
reworkSilos of information Inconsistent and
reduced visibility Tunnel vision that
focuses too much on tactical issues
Working harder, not smarter
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McKinsey & CompanyIT Architecture:
Cutting costs and complexity
Significant reductions & efficiencies
are possible if companies take a broader look at the way they
manage the IT architecture as a whole
McKinsey on Business Technology, Summer 2009
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FBT PAY GNTS
TRDS
Client
Customs
RREIPS Integrated A/C Refunds
RBADef
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff RemoteStaff
TAXAGENTS
GCI
Call Centres
WOC
CCD
TASS
StaffPhone
ComplianceStaff
BOA
Refmaterial
Bus. Intel
NTS A/c
BEP
CDCCCWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
FBT PAY GNTS
TRDS
Client
Customs
RREIPS Integrated A/C Refunds
RBADef
PaymentsExcise
CR
PKI
ECI ADD AWA ELS
Client Staff RemoteStaff
TAXAGENTS
GCI
Call Centres
WOC
CCD
TASS
StaffPhone
ComplianceStaff
BOA
Refmaterial
Bus. Intel
NTS A/c
BEP
CDCCCWMS
BANK
DDDR
1
Data…….
Penalty
Business
IVR
1
Building A Building A SustainableSustainable IT IT InfrastructureInfrastructureThe Foundation for Agility and Operational Excellence
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IT Optimization: The RoadmapIT Optimization: The Roadmap
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4 Principles of IT
Optimization
1
2
3
4
Management AutomationRationalization
Virtualization & Consolidation
Shared Services/Private Cloud
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Environmental Complexity Vendors
VendorVendor Vendor
Vendor
Software
SW SWSW SW
SWSW
Hardware
HW HWHW HW HW
HW
• Eliminate Redundancy
• Standardize
• Modernize
• Migrate
Rationalization Standardized Environment
Vendors Software
Hardware
An EA Approach to IT OptimizationAn EA Approach to IT Optimization
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System Proliferation
• Virtualization
• Consolidation
• Flexibility, Scalability
• Increased Utilization
Virtualization & Consolidation
Optimized Data Center & Systems
An EA Approach to IT OptimizationAn EA Approach to IT Optimization
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Service Group A
Data Grid Data GridData Grid
Service Group B Service Group C
Integration Layer
Security Layer
Application Grid Application Grid Application Grid
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Virtualization at all LayersVirtualization at all Layers
Virtualization is key for IT to meet business needs for◦ Performance,
Availability and AgilityIt must be built into
each layerBusiness needs will
drive optimal use of virtualization
Easily adjustable as requirements change
Portals & Web Servers
Application Servers
Middleware
Database / Info Mgmt
Security
Disk / Storage
Hardware / Platform
Management
Internet / WAN
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Manual, Fragmented Processes
• Industry Standard (ITIL)
• Automated
• Efficient
Management Process Automation
Automated, Efficient Processes
An EA Approach to IT OptimizationAn EA Approach to IT Optimization
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• Sized for peak load• Difficult to Scale• Expensive to Manage
• Pools of shared resources• Re-distribute resources as needed• Cost efficient
Optimized IT CoreOptimized IT CoreStandardized, Consolidated, Automated
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• Self Service
• Metering & Chargeback
• Governance & Security
Shared Services (Cloud)
Private Cloud (IT-as-a-Service)
An EA Approach to IT OptimizationAn EA Approach to IT Optimization
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Vendors Software Hardware
Au
tom
ate
d
Change & Configuration Management
Consolidated
System Provisioning & De-Provisioning
Availability Management
Rationalized
Service Group A
Data Grid Data GridData Grid
Service Group B Service Group C
1
3
Integration Layer
Security Layer
2
Application Grid Application Grid Application Grid
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Vendors Software Hardware
Au
tom
ate
dChange & Configuration Management
Consolidated
System Provisioning & De-Provisioning
Availability Management
Rationalized
Service Group A
Data Grid Data GridData Grid
Service Group B Service Group C
1
3
Integration Layer
Security Layer
2
Application Grid Application Grid Application Grid
VirtualizationVirtualization
Shared Shared ServicesServices
Dynamic IT Dynamic IT ProvisioningProvisioning
New New ConsumerConsumer
ModelModel
LOBs, End Users
Developers, Contractors
Business Partners
IT as a Service / Private CloudIT as a Service / Private CloudFrom Optimized Core to Flexible & Agile Services
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Enterprise Architecture: The Enterprise Architecture: The Process for Achieving IT Process for Achieving IT Optimization & Strategic AgilityOptimization & Strategic Agility
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Enterprise Architecture
1
2
3
4
Governance ModelAlign Business & IT
Focus on Future State Repeatable, Iterative Approach
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AssessAssessEA MaturityEA Maturity
Source: MIT Sloan Center
• Strategy Strategy (e.g. M&A for Growth)
• CapabilitiesCapabilities (e.g. load acquired company’s data into corporate systems in > 90 days)
• Process Process (e.g. standardized flat file upload into ERP and CRM systems)
• Knowledge Knowledge (e.g. Sales, Customers, Products)
• Organizational Organizational (e.g. division/country/region sales areas)
Business ViewsBusiness Views Architecture PrinciplesArchitecture Principles
• One Global ITOne Global IT
• Shared ServicesShared Services
• Single Source of TruthSingle Source of Truth
• 360º Customer View360º Customer View
• Buy vs. BuildBuy vs. Build
Architecture VisionArchitecture Vision
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An Iterative Journey
Future State
Business Arch
Tech Arch
Info Arch
App Arch
CurrentState
Business Arch
Tech Arch
Info Arch
App Arch
CurrentState
Future State
TransitionalStates
Current State & Future StateCurrent State & Future State
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Strategic Roadmap & GovernanceStrategic Roadmap & Governance
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Thank You
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