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From formal to informal learning and back: extending the portfolio of L&D units
Discover Social Learning
06.02.2014
Dr. Christoph Meier
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Extending the L&D portfolio …
2 06.02.2014
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Extending the L&D portfolio …
Good practices in integrating managers / leaders in training designs (goal definition, in-program backing, transfer coaching etc.)
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Extending the L&D portfolio …
Dr. Christoph Meier 4 06.02.2014
After action reviews Team meetings Project review meetings Lunch & learn Reflective teams ... Bar camps & jams
Expert networks Communities of practice ...
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The extended L&D portfolio
Dr. Christoph Meier 5 06.02.2014
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The relevance of social media
Dr. Christoph Meier 6 06.02.2014
Standard & extended training programs e.g. onboarding program: online videos, serious games, eBooks, company-specific-apps, curated open contents (OER), team assignments & peer-feedback via wikis, expert input via VC, weblogs als learning journals, …
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The relevance of social media
Dr. Christoph Meier 7 06.02.2014
Performance support & networking services: - Expert talks & demos via VC - ePortfolios for reflecting, sharing & peer coaching - Moderation of expert groups / wikis / YouTube channels - Guidelines & coaching related to - enterprise community management, - internal & external collaboration via social media plattforms, - individual knowledge management
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The extended L&D portfolio
Dr. Christoph Meier 8 06.02.2014
Current movement of attention
Building on informal learning
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From informal to formal learning
Dr. Christoph Meier 9 06.02.2014
Community management (guidelines & best practices) (Personal) Knowledge creation methods & techniques
Facilitation / moderation of meetings, sessions & workshops (Peer) Coaching (guidelines & best practices)
Large scale training
Trainingservices
Performancesupportservices
Transfersupportservices
Services related to (team) collaboration & knowledge exchange
feeds into
feeds into
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From informal to formal learning: an example
Dr. Christoph Meier 10 06.02.2014
Project team working on a new product / procedure (e.g., dental insurance, surface finishing process)
Small scale training of pilot / field / production units
Large scale roll out of training
design, roll out & delivery of training drawing on workshop designs & workshop resources
support with use of collaboration platforms, facilitation of communities etc.
support with creation of micro articles, visuals, etc.)
support with action reviews & documentation of learnings
workshops & how to-sessions with experts
(peer) coaching
• work aids • guidelines • checklists • manuals • etc.
designed problem sets
exercises FAQs etc.
feeds into feeds into
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Issues for discussion
› Is the approach "informal -> formal" relevant for L&D at CS? › Putting this approach into practice:
› What does this require in terms of mandate for L&D? › What does this require in terms of collaboration between L&D and
business units? › What does this require in terms of competences on the part of
learning professionals? › What are risks involved in putting this approach into practice?
Dr. Christoph Meier 11 06.02.2014
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Dr. Christoph Meier swiss centre for innovations in learning (scil) Universität St. Gallen Mail: [email protected] Tel.: +41 71 224 7595
More information:
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