Download - Freshservice Overview
![Page 1: Freshservice Overview](https://reader033.vdocuments.site/reader033/viewer/2022060119/559091a71a28ab1e388b4645/html5/thumbnails/1.jpg)
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An online IT service desk
Designed for ITIL v3
Powerful asset management
Extensive automation
Integrated game mechanics
Get started in 2 minutes
![Page 3: Freshservice Overview](https://reader033.vdocuments.site/reader033/viewer/2022060119/559091a71a28ab1e388b4645/html5/thumbnails/3.jpg)
Manage Incidents, like a boss.Sort, filter, automate, reply. Move on.
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Manage Incidents, like a boss.Run powerful ticketing rules
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Manage Incidents, like a boss.Every single detail. In one screen.
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Manage Incidents, like a boss.Keep users happy.
Canned response Add solution articles in replies in just one click
Find out impacted assets and priority Automate tickets
Round robin assignment of tickets
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Manage Problems, ProactivelyMaintain a known error database. Not post it notes.
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Manage Problems, ProactivelyMaintain a known error database. Not post it notes.
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Manage Problems, ProactivelyHelp users first. Solve problems next.
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Manage Problems, Proactively
Known error database Link problems to incidents, assets
Add workaround/solution in less than 2 clicks Learn impact from within the Problem screen
Focus on problem solving, not the software.
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Plan changes to a tee“By failing to prepare, you are preparing to fail.” Benjamin Franklin
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Change planningPlan your changes, get them approved.
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Change planningLess bureaucracy, more efficiency
Add rollout plan, backout plan Study impact of change
Easy CAB approval
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Know Your ReleasesExecute best laid plans
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Know your releasesExecute best laid plans. No nasty surprises.
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Powerful Asset ManagementLearn impact before a change. Not after.
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Powerful Asset ManagementTrack, manage and control assets
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Powerful Asset ManagementControl and manage the way assets are tied
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Powerful Asset Management
Discovery probe that scans network View activities per asset Financial management Vendor management
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Custom user portalDon’t confuse your users.!Empower them.
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Custom user portalDesigned to encourage users to solve issues on their own
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Custom user portalReduce ticket load on L1 agents
Fully customisable portal Smart search
Auto suggest solution articles as users type Service catalog
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Gamify your service deskWin points for meeting SLAs. Your day job just got funner and better.
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Gamify your service deskMotivate your team. Increase efficiency.
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And much more…
freshservice.com +1 (866) 832-3090